convenient and restaurants

Stayed in July 2022

Housekeeping did not clean our first room after previous guests. The refrigerator had food left behind and bathroom had a towel filled with feces on the floor. They moved us to a downgraded room but kept the courtyard upgrade rate. The new room had a broken Coffee maker and was filled with black water. It took two days before it was replaced. There was one bartender and no cocktail servers in the evenings.

Bell and restaurant staff friendly

Stayed in July 2022

the stay was not good the staff was horrible and room smelt like cigarettes ac was hardly working room keys never worked you had to scan them 5x times before it opened

only good thing about this place was the location near the river

Stayed in July 2022

smelled like feet as soon as I opened the room door not worth it bathroom shower was clogged and never came and fixed it toilet was nasty the whole time no housekeeping available

nothing

Stayed in July 2022

The AC wasn't working. Eventhough they came over to fix it . It was not giving us a cool room. I opt our room for house keeping, but when it was time I needed house keeping I was ignore 2 days straight. We didn't get towels or clean sheets . We came from the river everyday those day they either forgot or didn't do it. That's Why I had to go complain front desk , thats when they brought the stuff that we need. We're actually going to stay another hotel next year.

We like staying for the pass 4 years straight.

Stayed in July 2022

Well I happened to go over to another hotel called the Riverside to visit some friends that were staying there and they have a beautiful pool that was a really fun kind of like a dayclub in Las Vegas atmosphere but at the Golden Nugget the pool was just a pool there was nothing going on and no people out there. I also didn't like that the restaurants stop serving dinner at 8:00 p.m.

The rooms are very nice and they have a lot of options for restaurant dining

Stayed in July 2022

Had 3 rooms. 2 rooms had key issues throughout our stay. Casino sent technician. They cleaned the magnetic key pad. It worked once then the issue continued. 3rd room AC wasn't working. Filters had to be changed.

Cleaning crew staff was so nice. Did get her name but she worked the 2 nd floor East wing on the weekend.

Stayed in July 2022

That trip was for me to purpose to my gf. I paid for the first night and was not charged a 50.00 fee well when i went down to pay for the next night in the morning the rate when from 75.00 or clise to it to around a 134.00 a night i said i cant afford that so they were nice enough to give me a veteran discount to 99.99 and then decided to add on the 50.00 to for deposit . so i still had to pay 150.00 for a room shortened my stay by 2 days and forced my fiance and i to go home early . i was not happy at all . saw my bank statement and they double charged my deposit twice .

I liked the rooms and the pool casino was good as well

Stayed in June 2022

everything

Stayed in July 2022

Very poor air conditioning. Our room was about 80 degrees the whole stay. It wouldn't cool down until 2-3 a.m. but then would quickly become warm and stuffy again.

Nice place, good restaurants on site.

Stayed in June 2022

dirty bathroom. vending machines don’t work. room rates too high for what you get.

location. restaurant.

Stayed in July 2022

checkout was 11am. We played in their casino until it closed, knowing we could sleep in. At 8:30, housekeeping knocked on our door and came in when we didnt answer. we were ASLEEP! When I talked to the front desk about it, she shrugged and said they check due outs. RUDE! If my check out time is 11, stay out of my room until then!!

Stayed in July 2022

Rooms outdated, key card wasn't working, power outage 4hrs on weds only half of casino affected we had to ask to be compasated for our inconvenience couldn't go to our rooms no air ,no lights ,TV etc ,when power finally returned AC unit was just not sufficient we stayed on our last day at Tropicana much more for your money and nicer updated hotel.

Ok

Stayed in July 2022

Everything

Stayed in July 2022

Very old slot machines! Room service should be reinstated!!!! Daily housekeeping needs to be a option!!!!

Room was good. BUT, fire alarm second night. No way to get out with my scooter! Third night power outage and again no way to get out because I can’t do stairs!!!!!! NO SYMPATHY FROM THE HOTEL AT ALL!! When I called to ask about it was answered by a very RUDE woman who definitely had no sympathy!!!

Stayed in July 2022

07/07 2:11am - Woke up due to heat. No AC--Called Security for Maintenance. 2:15am - Maintenance arrived & upon entry stated; "It's hot in here"! 2:24 - AC fixed. 07/06 10:04pm & 10:05pm - Power off then on (2 glitches) 8:30pm - Power outage on our side of hotel rooms (West wing of hotel) Doors closed. Had to wait for Security to allow husband entrance back into our wing area On 07/05 Within couple hours of checking into our room; Carbon monoxide ALARM suddenly engaged with SHARP piercing sound for approximately 10 minutes which caused fire doors to close not allowing husband access to room area.

Pet friendly with a nice pet area to walk your pet.

Stayed in July 2022

Pool too small. Room smelled like dirty rags. Lights went off had to leave room. A/c didn’t work since power went off. What a disaster.

Nothing

Stayed in July 2022

needs upgrades better air conditioning.

Stayed in July 2022

Such a horrible hotel

Nothing was satisfactory, had a bed bug in our bed and then when we moved the power went out.

Stayed in July 2022

Ak

The people are very nice

Stayed in July 2022

Just the heat outside haha

So close to the river and gambling! It was amazing for our little family. We did jet skis and swam in the river and were able to eat in the hotel and gamble come night fall. I highly recommend 👌

Stayed in June 2022

Everything was horrible our air conditioning did not work we rented a total of 4 rooms for 4 nights and all had issues with the air I had to leave my room door open for 4 hours just to get my room to cool off from the air in the hallway. My son was electrocuted by the lamp plug while he was unplugging his phone charger the entire plug came out with wires showing, When maintenance came up they looked at the lamp and said oh yes that needs to be replaced did not remove the lamb and did not fix the issue left left the plug exactly the way it was. Our room keys did not work and we had to go back to the front desk multiple times for each room, the restroom grout was disgusting. Oh yes and how can we forget housekeeping they open your door Violating your privacy at 8:30 in the morning and remind you by sticking their head in your room that check out is at 11 on your last day. Just when we thought it was all over we went to check out of our rooms and the front lady completely messed everything up had switched our rooms around had deposits on the wrong room and charged the check out fees under the wrong rooms and cards. We had not stayed at the Golden Nugget in over 15 years and we will make sure it never happens again our 1st choice will always be the River Lodge 2nd would be the Edgewater we never had any type of issues as this and Customer satisfaction is number 1 at other hotels but definitely not Golden Nugget...

The reception asked Teresa was amazing she was the only one that showed any type of compassion for the many issues we were having.

Stayed in June 2022

HOT rooms, did not clean everyday, had to ask to get trash taken out and clean towels.

Location

Stayed in July 2022

The toilet being stopped up… But was resolved quickly…

Staff was very nice.

Stayed in July 2022

I loved the place nothing else to say

Stayed in July 2022