Needs more dining room space. There was often a fair wait for the lifts especially in the morning.

Breakfast was good,nothing exceptional but hearty and set us up for the day. Only drawback is that the dining room wasn't big enough so it was very chaotic. My 10 year old enjoyed making her own waffles.

Stayed in January 2024

Service is mixed, one of the front desk staff was outright rude.

Location is great and room was also okay, but better not to expect any kind of city view.

Stayed in December 2023

As we are vegetarian,,not much breakfast options available

Location,,,Hotel staff

Stayed in January 2024

Breakfast ver poor and cleaning if the room so bad

Location and staff amazing

Stayed in January 2024

I don’t like the bathroom doors that slide shut, I think a normal door for the bathroom would’ve been better. In addition when I went to get breakfast, I was followed by an employee that I think, didn’t believe I was staying in the hotel. Across from the hotel were plenty of people standing outside at all times of the day. I’m not sure if the hotel has a problem with people coming in from off the street and taking breakfast, but to be followed to the elevator to make sure I was staying there was disheartening.

I like the breakfast options, the cleanliness, and location of the hotel. All of the employees I interacted with were very pleasant and helpful since I’m not from NY.

Stayed in December 2023

Noise from the outside could be heard in my room.

The location.

Stayed in January 2024

Lack of facilities. We asked for a kettle during our stay for baby food but the management wasn’t able to provide us neither a kettle or drinking glass to heat water in the microwave.

The location of the hotel was perfect.

Stayed in January 2024

Well located, clean room and friendly staff.

Stayed in January 2024

Breakfast area too small for the number of guests

Location

Stayed in January 2024

I know you do not control the construction around the hotel. We came back to the hotel in the dark and there's a stretch that gets dark right before the doors. Several outside lights shining in the street would be great for extra light!

The breakfast was very nice! Enjoyed the selection and service. The location was excellent for our needs. We were able to walk everywhere we wanted to go!! Your safety measures, locked lobby door, and extra security in the lobby, made the hotel feel safer! We will use your hotel again!!

Stayed in January 2024

Breakfast can be improved.

The hotel has such a perfect location. It is walking distance to popular spots of Manhattan. Staff was kind and helpful. I would definitely consider staying there again.

Stayed in January 2024

Basic breakfast with minimal sitting. Long lines for the waffle and food area and some people had to eat back in their rooms as there were no table available.

Great location in Manhattan.

Stayed in January 2024

Staff

The staff were so good

Stayed in January 2024

The bed was not comfortable and the cleaning of the bathroom was not satisfied.

The location is best near all the places, especially in Times Square, and the room is big. Breakfast is great every day the menu is different.

Stayed in January 2024

By Day 4, there had been no housekeeping service. We called as we were running out of toilet paper and garbage cans were full. We had to follow up three times and finally got service in the evening of Day 4.

Location was great. Staff were VERY friendly. Rooms were nice and modern.

Stayed in January 2024

The breakfast did not have any fresh vegetable choices, and only apples and oranges for fruit.

Great location, easy to commute anywhere in and outside the city. The room was a good size with a window.

Stayed in January 2024

Breakfast was good, more room would be appreciated, but there was space after couple of minutes wait.

Location was great, clean, great service.

Stayed in January 2024

There is no storage for luggage if we want to keep our luggage for a while.

Location is strategist, close to the subway station, many shops, friendly staffs and coffee n tea for 24 hours. Also good price.

Stayed in January 2024

Location. Location. Location.

Stayed in January 2024

Our check-in!! We arrived early and knew we would not be able to check in until the afternoon. One of the desk clerks verified my reservation, took my ID and credit card and told me that we would probably receive a text when our room was ready. So we went sight-seeing and ate lunch. I did not receive any text messages as to our room so we decided to return around 2:30 just to see if they were ready. We were told by another desk clerk that the rooms were not ready at that time. Thinking that they would be at any time, we sat down in the lobby and waited for almost an hour. Around 3:30 (check-in was at 3:00) I approached the desk again and again was told our rooms were not ready. I asked if we could just get in one room for the time being as we had tickets to the Rockettes and needed to refresh ourselves. The clerk said he would check and let me know. He then asked me to just sit down and he would come get me when they were ready. At 4:00, new people came on duty so we again went to the desk. I was told that the check-in process had not been done! So I completed the process this time and we got our rooms. I was very unhappy that none of the other times I had been up to the desk I was not told that the check-in process was not complete! Instead I felt that I was just dismissed! Other than that, everyone else was very nice.

The location was great! We were able to walk to things we wanted to do and see. The proximity to the subway was wonderful! There were lots of shops and places to eat close enough to walk to. Our rooms were adequate. Maybe a little small for three people but still adequate. Breakfast was good with a good variety to choose from.

Stayed in December 2023

The room (1109)(particularly the bathroom) was poorly cleaned. Gobs of dust/dirt/whatever in the corners of the floor. We cleaned it ourselves. The housekeeper's cart (with the towels and bags, etc) was parked in front of our room the entire 5 nt stay. The bathroom door was a rolling "barn" style door (popular back in the early 2000s) which was poorly installed. This door has open gaps, so no privacy when one is doing their business in the bathroom. The door handle is improperly set, so that one can injure their fingers closing it. Also - it appears after multiple stays, those who book their rooms through Booking.com (which generally has a better room rate) should by no means expect a great room with any type of view - and should more-or-less expect to be placed beside the ice machine and/or elevator.

Location is great. Staff is helpful and friendly. The bellman is extremely helpful and engaging.

Stayed in December 2023

I feel i overpaid for the room i got, 12th floor next to an elevator. It was over $900 for 2 nights

I loved the shower. Comfortable beds and full pillows are awesome. Staff was nice and helpful.

Stayed in December 2023

Rooms and hallways are small, which is to be expected in NYC. I actually heard garbage trucks and street noise all the way on the 21st floor.

Good option, competitive price for area.

Stayed in December 2023

It takes too long to use the elevator because it is too crowded.

The location was pretty great!

Stayed in December 2023

They make the beds every other day! Never heard of that ! And it wasn’t cheap!

Very central, metro station across the street. Good Bkfast , very nice people at the counter.

Stayed in November 2023