Our stay was a joy. The facilities were fantastic, and the kids LOVED the pool. The staff were incredibly helpful throughout our stay. We would definitely stay again.

Stayed in September 2024

Bathroom very small, the door hit the toilet every time I opened or closed the door. It was the size of a bathroom stall. I was given a room with one King bed, although I had made a reservation for two beds. I would have had to pay more for a roll away bed. We ended up sleeping in the same bed, which was not what we wanted. Access to the room was horrible. 1. NOT HANDICAP ACCESSIBLE I am handicapped, and I had to climb stairs to get to the room. In a wheelchair, I would be unable to get into the room. I was able to get up and climb the stairs but it was difficult and painful. When I asked about it, I was told their hotel was "grandfathered in" and didn't have to have handicapped rooms. I was told there were no rooms available for me. 2. There is no microwave or refrigerator in the room, although the pictures clearly showed the appliances. 3. My car was broken into, the battery was stolen and the gas was drained. A leather jacket was stolen. When I told the front desk, they did not offer an apology--no solution, just a comment about not being responsible. I have a 2024 Kona and it was locked. AAA told me it was broken into by a phone. Very odd.

Room was spotless. Target store was close

Stayed in September 2024

We loved everything there is nothing we don’t like

We loved everything about the property. It was beautiful. Everyone was friendly. The food was fabulous. Close to everything we want. We had the most wonderful time. Thank you to everyone.

Stayed in October 2024

The hotel needs updating really bad Fee for parking Extra fee's No free breakfast Small bathroom Small rooms Rooms has a odor

Perfect location

Stayed in October 2024

The parking is not clearly stated. Paid $29 in the registration and then was charged another $18 at the ciosque. When I told the hotel they said I needed to call the company that ran the parking lot. There was no number to call and women at the desk said she would take care of it. Needed to be more transparent on fees.

Convenient and good value.

Stayed in October 2024

The room was not what we booked. It was supposed to be a Premium Room. It was missing a curtain, paint peeling off doors, bad patching on walls, mattresses kept sliding off bases, not enough cups for 4 people, sheets were stained and when we asked for replacements they never came, staff were uninterested, staff did not know simple things about the property (IE how much washing/drying cost and over inflated cost), rooms were not sound proof - we could hear the poor dog barking in the room next door, when it was left alone, normally around 5am, the people the other side talked incredibly loud and watched TV on a high volume all night, children screaming a few doors down.

The Pool and Jacuzzi and the staff in the bar by the pool.

Stayed in October 2024

The staff was very friendly, the rooms were clean and very comfortable. Price and location are excellent.

Stayed in October 2024

Daily parking fee was unexpected. All California hotels we stayed in charged for parking, $25 per day and part of day. The inability of being able to walk anywhere because of the major roads, but the excellence of the hotel overcame the lack of perambulation.

The room was excellent with plenty of cupboard space. (Got the clothes out of the suitcase for the first time.) The lighting was also excellent with a central light. The pool and hot tub (both used) were excellent and the pool bar served very good meals. Overall the best hotel of our trip. Location on hotel strip which is good for getting out of town and to certain amenities, e.g. Zoo, Sea World, petrol station, dinning out. Not a place for walking as located on major roads, but taxis available and not too costly.

Stayed in October 2024

The bathroom tub got blocked twice, even after we asked maintenance to take a look at it. The room was not soundproof at all. There were people in the hallway all hours of the day making noise, which made it really hard to get a good night's rest. Our room was right next to housekeeping's office/supply closet, and when the door opens, it makes noise that could be heard all the way to room since very early in the morning. In general, the pictures on the website make the hotel look modern, but it is old.

The pillows on the beds were very comfortable. The staff was friendly.

Stayed in October 2024

several things

loca tion

Stayed in October 2024

It wad full of dust everywhere and not clean.

The location

Stayed in September 2024

Thin walls. Loud Drunk neighbors humping

Location. Close to SDSU

Stayed in October 2024

My car was broken into, battery and gas stolen. Not handicap accessible, stairs to get into room. Bathroom very small, door hits the toilet. Bathtub did not hold water, they changed the plug, didn't help. Reservation was for two beds, they only had 1 king bedrooms.

Pretty grounds, nice staff, quick to respond to issues

Stayed in September 2024

Everything was perfect

Stayed in September 2024

We could literally hear everything from the room next door. This made it very hard to fall asleep/sleep in.

Great central location. A lot of parking spaces (although it's paid parking). Room was spacious for 2 people.

Stayed in September 2024

The third day I had left the ‘do not disturb’ sign on the door in the morning due to a work meeting. My partner and I had left the room approximately around midday (with the ‘do not disturb’ sign now taken off’ to visit the city with the hope that our room would be visited by housekeeping the time we got back in late evening. Unfortunately, the time we arrived back the room was how we left it. This wasn’t that much of an issue, just slightly disappointed. Later that evening we had got to sleep relatively earlier due to my partner being under the weather and the fact we had a flight to catch the next day as well as a work call at 07:00. The last two nights had been pleasant due to our ‘neighbours’ being respectfully quiet in late hours of the day. Unfortunately, the third night just before 23:30 we were woken by our new ‘neighbours’ who had decided to have some sort of party. We had phoned the front desk to report a noise complaint and they had said they would send security to come and address the issue. Disappointingly, the issue had continued and at around 00:00 we had to phone again to mention that they had ignored the request to quiet down. The individual who had answered the phone had said she would visit the room and speak to them herself. Again, after she had done that, they had started to play music. So, frustratingly at around 00:30 we had phoned the front desk again, a third time to report this incredibly irritating ongoing issue. However, we were assured by the front desk they would get spoken to again. It got to 01:00 and the music and ‘partying’ was still ongoing. By this point, both my partner and I were discouraged on reporting the issue and decided to try and sleep through it. The next morning, I approached the front desk with the hope of speaking to the manager and was met with hostility from one the two receptionist who had decided to interrupt me whilst explaining the situation to her colleague.

The room was clean and the bed was comfortable.

Stayed in September 2024

The air condition was poor. 4 rooms next to me and mine had a main line plumbing leak and water was coming up in our shower. The toilet leaked. We had to switch rooms twice and had to hurried out of our room while switching. Our refrigerator didn't work and mildew water was leaking underneath. All my grocery items went bad. They charged me 150.00 for a table end that was already broken. i have complained and they don't want to give me a refund for this table. We stayed about 3 weeks on an extended stay. The front desk staff had one very nice gentleman that was helpful.The other saff wax very rude about the table and should have been more accommodating. I still want my refund for this. It is a principle of we did not break this and they sneakily charged us with our talking to us at checkout first. We were more than great guests on a very long stay and should be treated better than this.

The pool area was nice. The pool restaurant staff was great. The room cleaners were very nice. A couple of the front desk were rude about the room change and table. I won't pay for a room that has sewage water in the shower and bad air conditioning.

Stayed in July 2024

Bad Smell. Lacking cleanliness . Needs serious upgrades to the rooms. Price of rooms not worth it.

Stayed in September 2024

Rooms and bathroom are small, but clean and have all the amenities you need.

Staff is AWSOME and very helpful. The pool is amazing. I like how you can walk through the doors straight to the bar to get drinks and food. Location is perfect away from the freeway, parking is secured, and they have a security guard onsite. The price is a great value.

Stayed in September 2024

Very clean hotel. Staff is helpful and love the pool area

Stayed in September 2024

Location of my room. Off in the far corner of the property looking @ a wall and parking lot and the people in the apartment on the other side of the wall could see me when my shades were open . Room was super small and when I asked for a possible room change I got the vibe I was annoying to them.

The pool area was beautiful

Stayed in September 2024

Nothing

I liked the pool and the bar nearby in the lobby. And plenty of parking.

Stayed in September 2024

Hair on the towel.

Stayed in September 2024

Terrible noise all night long, maybe a/c machine outside (on the roof)?

Stayed in September 2024

Salty pool

Stayed in August 2024