351 Geary Street, Union Square, San Francisco, CA 94102, United States
#108 of 223 hotels in San Francisco
Guests' ChoiceBased on 3206 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
9.2
Facilities
7.9
Staff
8.7
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 15 May 2022
David
United StatesOur room was too cold. Temperature was locked at 67 degrees F. Maintenance adjusted it for us after our first night, however it still didn’t feel warm enough.
location
Stayed in May 2022
Reviewed: 14 May 2022
Darma
Indonesianone
staff and location
Stayed in May 2022
Reviewed: 14 May 2022
Carla
United StatesNo microwave or fridge.A little difficult to get to parking garage.
Location great! The maid was great very helpful. Loved the old decor. The connoisseur was very helpful with directions.
Stayed in May 2022
Reviewed: 13 May 2022
Pat
United KingdomSmell in the room and corridor.. Probably some form of disinfectant but really not very pleasant. Room very dark, windows but looked out onto a central maintenance area, not outside.
Clean, good sized room. Very comfortable bed.Price quite reasonable for central SF.
Stayed in May 2022
Reviewed: 13 May 2022
Matthias
Canadait was cold in SF and in the hotel
location and room size (premier room) very comfortable beds
Stayed in May 2022
Reviewed: 13 May 2022
Martina
NetherlandsThe location is very central and well connected, however there are many homeless people on the streets around the hotel, didn't feel very safe at night.
Nice hotel, they upgraded us to a bigger room with more space. Staff was friendly, they gave us a coupon for a discount for breakfast in the cafè at the corner.
Stayed in May 2022
Reviewed: 12 May 2022
Syuzanna
Armeniabathroom wasn’t clean, had hair in some areas. also I had a special request which wasn’t considered and after check in had to ask to change the room which created hustle that could have been avoided. During the check in and on other occasions when asked for basic assistance the staff was very ‘unenthusiastic’ to say the least (3 of 4 staff members approached).
location was great and the voucher for breakfast diner was a nice to have thing
Stayed in March 2022
Reviewed: 12 May 2022
Roseanna
United Stateslots of noise…. protesters right outside our window at 7am no restaurant on site
beautiful old architecture
Stayed in April 2022
Reviewed: 12 May 2022
Clarissa
AustraliaClean, comfortable and good value for money in a great location.
Stayed in May 2022
Reviewed: 12 May 2022
Sara
United Statesthe only thing would be the pool isn’t a picture however everything else was great
Wonderful we loved it.
Stayed in May 2022
Reviewed: 11 May 2022
Cheryl
SingaporeGreat service and location of the hotel!
Stayed in May 2022
Reviewed: 11 May 2022
Joshua
United KingdomThe corridors leading to the rooms are dated and have a fusty smell.
Friendly staff, high levels of hygiene and cleanliness, good quality room.
Stayed in May 2022
Reviewed: 10 May 2022
David
United Stateslocation
Stayed in May 2022
Reviewed: 10 May 2022
Kelsey
United KingdomThis was a great stay so not much negatives to say. I would inform those travelling that a few blocks south we would not recommend walking late at night as homelessness is very prevalent in San Francisco. We recommend getting ubers/taxis at night to and from your dinner reservations.
A lovely hotel right next to Union Square. We had a fantastic room with a balcony overlooking the city. It was our honeymoon and they left us a bottle of bubbly and glasses in the room which was a nice touch. The bed was huge, air conditioning worked well and great bathroom. We even made use of the small gym facilities - although it was very busy in the mornings. Overall, a good location to explore San Francisco for the first time. We LOVED walking over to Sears Fine food in the mornings for breakfast - so close and highly recommend their Swedish pancakes, fresh banana bread and corned beef hash.
Stayed in April 2022
Reviewed: 10 May 2022
Bernie
IrelandNo complaints all round great.The breakfast around the corner excellent
Loved the hotel and the car parking facilities excellent All the staff very helpful and obliging
Stayed in May 2022
Reviewed: 9 May 2022
Helen
United KingdomRoom was so hot and even the quick arriving maintenance man could not get the air con any lower
Good location
Stayed in May 2022
Reviewed: 9 May 2022
Nitai
IsraelNone.
The location was exceptional! The room was very clean, and such a low price for the value. The wi-fi was great, and the shower looked very good.
Stayed in May 2022
Reviewed: 9 May 2022
Ecclesia
South Africano fridge and kettle
the location
Stayed in May 2022
Reviewed: 8 May 2022
Antony
United KingdomSadly the restaurant was closed as a result of covid. However, they did give us a voucher to use daily at the diner around the corner (which was nice).
The room was comfortable and plenty big enough with a large comfy bed and a fridge. Nice bathroom. Excellent location in San francisco handy for the cable cars, shopping, china town and much much more.
Stayed in April 2022
Reviewed: 8 May 2022
Mark
United KingdomRoom had an odd smell whenever we returned to it which required us to open the windows to get rid of. Slightly old fashioned design but not a problem. Glasses in the room were all plastic and wrapped in plastic - understand this is for Covid19 but totally unnecessary! No breakfast room - but we knew this when booking and plenty of great food options in the city.
Great location on Union Square which is super convenient for the cable cars and the BART. Decent sized room for San Francisco. Good gym and pool areas which are free to use. Free high speed wifi. Overall, good value for money - we would stay here again.
Stayed in April 2022
Reviewed: 8 May 2022
Eden
IsraelThe condition of the shower is not something, especially the water flow is very weak.
Hotel inviting in a great location, very good maintenance condition and courteous and inviting service. The rooms are large and comfortable and so are the beds, there was no breakfast but there are several places for breakfast nearby. Definitely recommended
Stayed in April 2022
Reviewed: 8 May 2022
Carme
United KingdomStrong damp smell when we entered the room
Comfortable bed and nice staff
Stayed in May 2022
Reviewed: 7 May 2022
Janet
United KingdomSingle ply toilet paper. Just upgrade to 2 ply please !!!
Very comfortable clean room. Excellent location and very friendly staff
Stayed in May 2022
Reviewed: 5 May 2022
Erkan
United StatesNothing
Located in city center
Stayed in April 2022
Reviewed: 5 May 2022
Amehd
United Statesthe fact that i have to pull all my luggage by my self, to my room and it was really hard because the carpets, i had to used a handicap elevator because this hotel have two different buildings and there there is not way to move luggage any other way. specifically requested a king bed room and they gave me a two queen bed , for no reason. the carpets look like they need a replacement.
the location is pretty convenient , close to public transportation and a lot of high end store if you are into that.
Stayed in May 2022
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