Our first experience, on arriving at the hotel, was to be greeted by a member of staff, at the front desk, with the words "ID and credit card"! Not even a "Hello" or "Welcome to the Handlery". In addition to the unfriendly welcome, my credit card, which had been working fine since arriving in the US (and subsequently at other establishments) failed to authorise. The way I was treated by the member of staff felt belittling. On arriving in our room we discovered that some of the countertops in the bathroom hadn't been cleaned. We certainly will not be returning and would not recommend this hotel.

Good location just off Union Square. Even though there is no restaurant at the hotel they have arranged a 20% discount on meals at an excellent diner (Masons) just around the corner.

Stayed in May 2024

We didn't like the stairs we had to use to get back to our room from the pool. Coming down the stairs wet with little grips on the tile made the stairs extremely slippery and my husband even fell down the stairs leaving the pool.

Staff was super friendly

Stayed in April 2024

Very good cafe mason

Stayed in April 2024

I was surprised that a daily deposit was required at check in even though I gave them my credit card info. I'm not really sure why this was required but I didn't let that interfere with my trip.

The location was fantastic. Right on the Muni bus line and Hop on Hop off tour bus stop is across the street. Also next to the Trolley route. Very short walking distance to any transportation. No steep hills to climb either.

Stayed in April 2024

Everything is excellent

Professional staff,kind and helpful.good location for food and shopping.

Stayed in April 2024

If the manager Darwin and front desk staff didn’t threaten me and abuse me or take advantage of me

Front desk staff and managers god awful extremely rude and abusive to guests. They overcharged me and threatened me

Stayed in April 2024

Everything was great

I loved the friendliness and helpful nature of the staff. The room was extremely clean and tidy every day. Staff was wonderful! Very accommodating! The cleaning staff was amazing--every day they made sure I had what I needed.

Stayed in March 2024

Sliding glass door to balcony very hard to open. Also very long walk to Premier part of hotel plus the heavy glass door in hallway between pool and lobby made it hard to pass through with luggage. Suggest removing door. A better lift up to pool area would also help. Wish our parking was always free.

Location Real glass , ceramics - no plastic Welcoming staff

Stayed in April 2024

The staff, Lisa, Darwin, and colleagues, were very accommodating and friendly.

Stayed in April 2024

Great location. Our usual go to hotel whenever visiting SF

Stayed in April 2024

The staff were all so polite, helpful and friendly. The swimming pool was great and the rooms were very comfortable. The location was great for us - so close to Union Square, the iconic trams and the BART.

Stayed in April 2024

The tub was so small, the building was under construction, you could hear noise from outside and the rooms next door, parking was $62 per night and extra fees were a lot, the pool closed early at 8pm.

The room was a decent size. Location was easy to find

Stayed in April 2024

The room was way too loud - noise from opposite roof with badly isolated windows

Stayed in April 2024

Very noisy neighbours and poor sound proofing.

Comfortable bed and good shower

Stayed in April 2024

The pictures were taken 17 years ago when the last renovation was done.. no mention of the ongoing cascade renovation.No ventilation, dump and stinking room. Windows were not sound proof, constant noise from next door buildings ventilation machines.

Friendly staff. Good bed

Stayed in April 2024

Convenient, comfortable

Stayed in March 2024

The bath was however very small and uncomfortable so I had to limit myself to showers. The big negative point was internet access as it was very slow and poor quality.

The bed was excellent and I got some good sleep. The room was spacious and clean. The staff was very friendly.

Stayed in March 2024

No complaints!

The location is superb, right near Union Square and with the cable cars very nearby. Many good places to eat and drink also nearby. Very nice employees at the hotel. Comfy bed, nice bathroom.

Stayed in January 2024

No microwave, bed was uncomfortable and room was very tired

Location was fine but the building very tired and well worn. Room was just fair, and definitely in need of upgrading

Stayed in March 2024

Lack of drinking water

Staff was friendly and helpful. The hotel was well kept and our room was very comfortable

Stayed in February 2024

Very old room facing all other rooms had to keep curtains closed. There was tea and coffee in room but no milk. Very basic.

The location. It was easy walking to shops and hop on hop off bus

Stayed in February 2024

I've stayed here many times. Because it was a short overnight I got a queen room with no view. As soon as I entered the room the musky, almost moldy smell hit me. It was as though the room hadn't been aired out for months. I was too tired after traveling to move rooms but found it hard to breathe freely the entire time I was in the room. When I checked out I was faced with two flights of stairs to get to the parking garage. The elevator didn't work the first two times I tried so I didn't chance it. I'm not disabled but have mobility issues and this was quite challenging. Thankfully a nice worker came by and carried my bag up the stairs for me to make it easier. Sadly, I may have to stop staying at this property going forward.

The staff was very pleasant. The location and on site parking is perfect.

Stayed in January 2024

Very clean and in a very good location for walking

Stayed in January 2024

Everything

We did not end up staying

Stayed in January 2024

It’s a bit aged and the ac filter seems to be clogged and dirty

The staff and the room size

Stayed in December 2023