The only thing that was disappointing is that the restaurant was NOT open. Guess COVID impacted this facility financially, so this part of the hotel was not reopened. I wrote the preceding based on other closed businesses that are in the Union Square area. It was heart wrenching and sad.

The personnel were quite helpful in satisfying my needs. I requested a room on an upper floor/quiet side and obtained both. In addition to my room location, I was provided with 4 requested firm pillows to my delight.

Stayed in June 2024

The sink is outside of washroom They keep deposit on credit card No water in the room for drinking Very much expensive

Location is at the center

Stayed in May 2024

Quiet, spacious room. Lovely heated pool. Handy position on Union Square for bus tours and shops.

Stayed in May 2024

Convenient location for Union Square . We had a quiet room overlooking the swimming pool.

Stayed in May 2024

Only amenity was a pool, nothing else. Ice machine broken, vending machine broken. Some days fresh water dispenser in lobby, not every day of our stay and no other water dispenser.

Location was fabulous

Stayed in May 2024

Nothing

Convenient location for shops and Union Square.Staff helpful and the room is comfortable.

Stayed in May 2024

Nothing

The location - just next to the union square. I was able to check-in early since the room was available. The room was small but fine for 1 person.

Stayed in May 2024

The airconditioning in the room did not work and the window would not open properly as the mechanism was broken. This caused the room to be too hot

Staff were efficient and very friendly. Nothing was too much trouble.

Stayed in May 2024

Little wear and tear showing some age

Great location Spacious room Friendly staff

Stayed in May 2024

Excellent location, staff were great and kindly upgraded our room on arrival, very comfortable and clean

Stayed in May 2024

Comfortable rooms and great staff

Stayed in May 2024

All was good

A nice hotel in a central location. Clean, spacious rooms. No breakfast, but the hotel recommends one of the local diners and provides a discount card to use for every morning of the stay. We had received an outstanding service upon checkin. Dave (if i remember correctly) at the reception, while chatting to us about the trip and the plans, when found out it was our honeymoon trip, kindly upgraded our room and sent us a bottle of fizz. It was truly magical and made our stay special.

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Room was quiet.

Stayed in April 2024

Great location. The room was spacious and clean, and the bed was very comfortable. We stayed in a Deluxe King room, which had a balcony overlooking the pool.

Stayed in April 2024

Bed was very hard. Cleaner came before 8.30am. Our room overlooked an alleyway with leaking drainpipes and walls.

Great location for everything. High end shops right on the doorstep. Trams just around the corner. Bars and restaurants a short walk away.

Stayed in April 2024

There was a lot of noise coming from the alley that our room faced.

Stayed in April 2024

The excessive noises from outside that can be heard from the room. Also unfortunately the surroundings don't look safe these days.

The hotel is quite enchanting and it was nice to get an upgraded room for free for our honeymoon.

Stayed in April 2024

My room was very small and dated and had a slight odour. I was exhausted from a 5hr drive so sprayed perfume rather than moving rooms. I needed sleep. It's an old style, rabbit warren of a hotel. I am not suggesting for a second that it's not safe but I was very relieved to have a room with a fire escape stairwell right next to it. I took wrong turns going to the lift every time, so knowing I only had to step left in an emergency was good. (I caveat this was probably not helped by being reminded on all the tours, that Towering Inferno was filmed nearby - and that film traumatised me as a child!!) I did feel the Westin was only marginally more expensive on the nights I booked and would actually have been better value in hindsight. So depends if you prioritise absolute prices or value per dollar spent. It's worth bearing in mind, it's in the part of the city where you see the homeless. I never felt unsafe - they are just people who life has let down after all. But you should be ready for it. Also the dept stores all closed on Easter Sunday which caught a lot of us visitors out. Absolutely not the hotel's fault and not a big problem but again something to consider when planning your stay.

Location is good if you want to be in the shopping district. Some gorgeous buildings in the vicinity, if you like that kind of thing - I do. Danny the concierge is a hero and couldn't have been more helpful. It was about a 30 min walk to the Ferry Terminal for context. There is public transport but the weather was nice.

Stayed in March 2024

No bar , a bit dated

Clean and well located

Stayed in April 2024

Fewer street people

great location

Stayed in April 2024

Property was being refurbished, our room was tiny.

Great location

Stayed in April 2024

not spacifically, but maybe the gym could be updated a bit.

nice, traditional hotel in the core of San Francisco. all very clean and confortable

Stayed in April 2024

Facilities a bit old, it would be great to improve some of the elements of the room and the bath. Carpet on the floor of the room.

Big room, quite comfortable. Nice location close to different interesting locations in San Francisco. Reception 24 hours, staff nice and helpful with different requests we had.

Stayed in January 2024

It was a little more expensive than I would normally choose, and the room upgrade (perhaps due to construction work) was nice though meant I had a huge room as a solo traveler, spending most of my time exploring. Parking was expensive, so I returned our rental and used public transit to get around. No catering, but a discount for the local diner.

The location was great, the room was clean, functional and comfortable. I didn't use the pool, but my friends (with kids) enjoyed it. Very convenient for using public transportation. Discount for local diner due to ongoing construction work.

Stayed in April 2024