Door didn’t lock properly and no TV after the first time

Good location and price for the time of the year.

Stayed in December 2024

The deds was hard maybe put some foam on the beds to make them softer.

Stayed in December 2024

The beds in the master was like sleeping on the floor. We are early risers but as soon as the sun shown it was bright as day in our Master bedroom because there are no curtains. Housekeeping definitely packed a thorough cleaning in between stays. Kitchen ware was dirty along with some dishes in the cabinet. There were dead bugs in the window seals and the bathroom drawers were dirty and had left over items from previous stays. In our unit there seemed to be water damage outside the shower which seemed to be mold. The pool area also lacked attention. The pool was cloudy the two times we went. Being disabled there was no lift for the pool so it was difficult to access. The pool area itself was dirty. The pool didn't seem to filter properly because we kept getting hair and dead bugs on us. The outside pool was okay just hot.

The View!!! We were able to see fireworks from Dollywood every night. Being on the top floor gave us amazing views of the mountains. And the surrounding scenery was beautiful. We saw a deer along the walk path as we were leaving on Sunday. It was nice having the walk path and swings. The condo was very spacious. The beds in the guest rooms were comfortable and there was plenty of seating in the dining room and living room for our party of 5. The outside area had a volleyball net as well as corn hole and nice outdoor seating. Great for family gatherings and our unit supplied us with the volleyball. We were in a great location. Close to many restaurants and attractions.

Stayed in July 2024

Was the last unit on the top floor

Beautiful condo, comfortable and clean.

Stayed in May 2024

I can't complain about anything at all had a great time

Great location and great facilities everything was as advertised except the fireplace didn't work but I would stay there again in a heart beat and would recommend that everyone else do the same if your on the fence about staying at this location take it from me you will be very satisfied

Stayed in March 2024

Beds are a bit firm for a side sleeper

Very nice place, lots of room

Stayed in October 2023

Wi-Fi didn’t work.

Location was wonderful. Plenty of room for my family.

Stayed in October 2023

It’s the same one I stayed in last year. I remember last year the fridge not working right and it was the same this year. It doesn’t get cold enough plus it leaks water in the bottom of it. I also was disappointed with the tv. I was hoping to be able to watch my Netflix and other shows on tv with the internet but couldn’t. I also hate having to ask for things that should have already been in the condo for my stay.

I like the pool and it’s in a good location. It’s a nice condo. It’s very comfortable.

Stayed in August 2023

Nice location for the local attractions. The condo was clean, roomy and met our needs for the 1 night we stayed. We look forward to a future trip to the area and booking this place again for an extended stay. The view was great from the balcony.

Stayed in April 2023

A lot of bugs. I killed like 30 bugs! not cleaned well. tons of dead bugs on window sills.

view and decorated well

Stayed in October 2022

pots and pans and dishes were kind of nasty and old. the front door was a royal pain in the butt. decoration needs to be updated.

view was gorgeous, the space was nice overall, and very comfortable. the decoration was homey, but it felt like grandma's place.

Stayed in June 2022

Views were lovely. Fixed up so nice. Much nicer than the other condo i stayed at in the same complex. Love the outdoor facilities with basketball hoop and pools. On the top floor which my kids loved!

Stayed in March 2025

Beds a little hard

Felt like home

Stayed in November 2024

Pictures are very deceiving on booking.com. This place was nasty! Stink bugs all in the master bedroom. Black mold in the first bathroom. Coffee pot was so nasty. Dust everywhere. Under the recliner in the living room was so dirty, I could go on and on about how nasty this place was. My 8 yr old granddaughter has allergies bad and she sneezed a lot in this condo from the dirt. Don’t stay here!

Location

Stayed in October 2024

Needs a good cleaning. Mold in showers/ toilets, caked on dust and bugs on windowsills, not good for asthma. Blood on ripped blanket, bedding. Crusty panties left on top of hot water tank. We shouldn't have to clean before using room for the $ we paid.

Layout was nice, great view! Lots of pots, pans, dishes. Loved the spa tub and separate shower!

Stayed in July 2024

Could use a deep cleaning

Location and size of the condo.

Stayed in June 2024

Only thing that was wrong was the shower wouldn’t stop dripping in smaller bathroom. It got the rug really wet. I put it out on balcony to help it dry. There was a rip in comforter in the room with queen bed. Didn’t bother us at all. Just mentioned it so u would know.

Loved the beautiful spacious rooms! Of all the places I’ve ever stayed this is best so far! So comfortable! The Mountain View was breathtaking! This condo had everything anyone could ask for. So clean and so comfortable! We will be staying there when we come back to visit our granddaughter that performs at Hatfields and McCoys! She also loved it! He was blown away by how huge each room was and how comfortable! Ever have a special, we’d really like to come again! One more thing, the location was perfect. I already want to come back!

Stayed in May 2024

The showers were disgusting! I had to go to the store to buy cleaner, gloves, and a scrub brush to clean two showers full of caked on mold. When I attempted to clean the shower in the primary suite bathroom, the shower head fell off and hit me. I called Hazelrig management to come and fix it and they never did. I have time stamped pictures and video that show each day the shower head was laying on the basin where it fell. Hazelrig, the property management company, was not at all helpful. They responded with a canned, “We’re sorry you’re unhappy with your stay…”. Then, “T”, the lady who responded to my call, seemed surprised that I wanted someone to come and clean the toilets and fix the unusable shower head. They sent over a maintenance man on Monday while we were out all day. When we returned, nothing had been fixed. So, I called “T” at Hazelrig again Tuesday morning to let her know that nothing had been repaired. A maintenance man was sent to our unit. When he arrived, he said he checked the shower but didn’t see anything wrong. So, I walked him to both bathrooms to show him how each shower head was dripping which was causing mold to grow within the wall along the outside of the shower as well. He didn’t seem to think the situation was much of a problem. Then I pointed out how the shower head was laying in the middle of the shower basin. He responded by insinuating that it wasn’t there the day before. After listening to a litany of excuses, he agreed to come back a little later to fix the shower head, and to repair the washers in each shower after we left. Needless to say, he never came back. “T” at Hazelrig refused to refund anything other than the cleaning fee which she still hasn’t refunded. She offered us some free tickets to shows, but I reminded her that free tickets came with the rental and that we had already done the activities we would need tickets for. We had additional problems that “T” did not fix.

The view is impeccable! Also, the decor is country cute.

Stayed in April 2024

The elevator was a bit unnerving as it made a very loud noise.

Condo was clean and very well furnished. Everything worked. Plenty of room for everyone.

Stayed in April 2024

Great location for a family visit. We were able to all have our separate sleeping places but gather to play cards and games around the dining room table.

Stayed in January 2024

We didn't like that our stay was so short. But we know what to look forward to doing next. :)

We loved the home and the beautiful serene atmosphere!.

Stayed in April 2023

Clean and comfortable! wish we had more time there. We will come again!

Stayed in April 2023

Property was gorgeous and very spacious and extremely comfortable beds.

Stayed in April 2023

Na

The Location was everything and comfortable

Stayed in March 2023