Was overcharged for the room and had housekeeping walk in without knocking and it was not check out time yet

This is our favorite hotel to stay at normally 3 or 4 times a year

Stayed in December 2022

bathroom was small. found toothpaste smeared all over the window.

the bar area and easy check in

Stayed in January 2023

I booked based on your price of 184.00 that included bed and breakfast and taxes. What I got charged was a nightmare stay of 209.00 but then they upcharged a total of 309.00 to the card. You lied.

Proximity to Eddie Merlot for my parents 50th Anniversary party.

Stayed in December 2022

My king suite left a lot to be desired. Weird layout. My toddler insisted on sleeping in the bed with her mom, so I slept on the pull out sofa. Horrible. No room service was offered despite the restaurant in the hotel.

Generally nice. In a convenient location.

Stayed in December 2022

wasnt the room i wanted

The lobby area was nice but the room wasnt the one i wanted

Stayed in October 2022

Bed was too soft! Shower was small. No exhaust fan in bathroom. No microwave in room! Kids yelling in hallway at night.

Clean room. Addiquate parking

Stayed in October 2022

did not appreciate the insulting morning desk manager when complained about no air, squealing shower head with low water pressure

location excellent clean rooms

Stayed in October 2022

Both furniture& room showing some aging. Bottom of bathroom door had water damage a few inches up as well as mold around the faucet in the shower. Towels are stored on a shelf beneath the sink which had brown splatter stains on both the shelf (inches from towels) and the wall. One of the two water bottles provided in the room ($3 each I believe) had an open seal and appeared to be refilled. Overall much clearly has been overlooked by housekeeping and management. Would not stay again considering there are much cleaner and equally as comfortable options in this area.

location. beds were very comfortable.

Stayed in October 2022

fire alarm went off repeatedly at 5am Sunday morning - no fire false alarms

very up to date and clean

Stayed in October 2022

Customer service was extremely bad. "Supervisor" was not willing to help or explain why I paid for 3 rooms and only had 2 reserved. And then put those 2 rooms on separate floors. She needs more training.

Didn't eat

Stayed in September 2022

I didn't like that the room had no microwave. And that as great a hotel as Hilton is,they could very well accommodate complimentary breakfast.

I loved the comfort of the rooms and beds. The shower and bathroom were fantastic.

Stayed in September 2022

The room smelled and has food on the floor and in the sheets

nothing

Stayed in August 2022

our air conditioner was broken. we called a few times. they tried to fix it. it would only hold for an hour or so then go out again. made it very uncomfortable after being outside all day and wanting to come back and relax in a cool room. they were booked both days so they were unable to allow us to move rooms. nobody could sleep at night.

Stayed in August 2022

the hot tub there needs to be 2 hot tubs too many adults in hot tub and really wanted to use it , definitely would benefit from two of them

the cleanliness

Stayed in August 2022

Nothing I didn't like.

room was good breakfast was good, location was great.

Stayed in July 2022

nothing was complimentary for the the price we paid not even bottled water or coffee also we asked that our room be cleaned and it didn't get done and we stayed two nights.

clean and nice location

Stayed in June 2022

staff was horrible Could not get towels. refrigerator leaked. housekeeping threw dirty linens on top of clean. No exhaust fan in bathroom.

location nice place

Stayed in June 2022

didn’t includes breakfast

the facility very nice. clean professional

Stayed in June 2022

Noise within the room coming from it's appliances. AC and fan are very noisy. Even when the AC and fan was turned off some noise stayed and it made the bed vibrate, this was disturbing during the night, I had to move the bed away from the wall, this slightly helped. The room was also poorly sound isolated. I could hear everything that was happening in the room next to mine but also on the hall. I got a room for handicapped person as I asked for a tub, and it seems they do not have them on regular rooms. But the tub was very shallow and short, a pleasant bath was not an option anyway.

Big comfortable bed with many types of pillows. I use normally natural filling pillows, not everywhere they have them. In Hilton Polaris in regards to bed and pillows I was super satisfied.

Stayed in April 2022

Our room was situated in front of the lights for the Hilton sign in facing the front of the hotel. While the room was clean and comfortable, you absolutely had to draw the curtains so that you weren’t blinded by the lights.

The area is close to the mall and within a short distance to many local food and entertainment options.

Stayed in June 2023

Nothing

The Hospitality is over the top! The Door Greeters, Check in Employees, The Food Attendants at Breakfast and Lunch, The Bartenders, The Social Hour Attendee, and The Maid All had the Best Personalities! They go over and beyond to help people.

Stayed in June 2023

the pool had a lot of chemicals which caused burning eyes and coughing

great bedding and clean

Stayed in February 2023

very clean and plenty of parking

Stayed in October 2022

perfect

everything was great

Stayed in July 2022

n/a

relaxing, great location

Stayed in June 2022