Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Ohio hotel reviews
  4. Columbus hotel reviews
  5. Reviews of Hilton Garden Inn Columbus/Polaris

Reviews of Hilton Garden Inn Columbus/Polaris 3 stars

8535 Lyra Drive, Columbus, OH 43240, United States

#74 of 126 hotels in Columbus

Guests' Choice

Review score

Based on 130 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.7

  • Location

    8.9

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.3

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 9 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good location for our trip .. clean and friendly staff

    Stayed in April 2025

  • Reviewed: 5 January 2025

    7.0
    Not very comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    The pillows were horrible, I didn't get much sleep. My neck was hurting and gave me a headache. They are too soft and no cushion.

    I love the location and the staff was amazing.

    Stayed in January 2025

  • Reviewed: 12 November 2024

    8.0
    Comfortable room and nice staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast options; 5$ for cold breakfast, 8$ for hot breakfast, or 12$ for both. It could be worse, but also could be better.

    The staff was awesome and took care of/addressed problems quickly. Location was good, it was a easy walking distance (or drive) to Wendy's and a Target.

    Stayed in November 2024

  • Reviewed: 22 October 2024

    8.0
    All in all a good stay with a friendly and helpful staff!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Carpets in hallways looked dirty

    Good location

    Stayed in October 2024

  • Reviewed: 25 August 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No free breakfast

    Clean

    Stayed in August 2024

  • Reviewed: 29 July 2024

    6.0
    Would not recommend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Location was good Front desk nice and helpful. Breakfast is very poor,the guy at the breakfast Hector very not pleasant,not a good customer service at all…hardly speaks English and getting frustrated quickly.. Bed and pillows were not comfortable and found a hair in my bed.Would not stay here again,would not recommend…

    Stayed in July 2024

  • Reviewed: 27 July 2024

    7.0
    This stay in my first room was wonderful!
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    This particular review is in reference to my first night. However, I had to stay longer and rebook. The room I have now (compared to my previous room) is not redone. There’s a few trash items on the floor. And, my refrigerator was unplugged. I had to pull it out and plug it in on my own. Hoping it works bc I’m here for 48 hours.

    Front desk staff were wonderful. I was able to rest with no noise and everyone was wonderfully pleasant

    Stayed in July 2024

  • Reviewed: 26 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Seemed dated. Time for a renovation.

    Convenient

    Stayed in March 2024

  • Reviewed: 11 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    We specifically booked this hotel for a weekend getaway, we wanted to be at a good hotel but also one that offered a hot tub.. when we arrived to the property we found out the hot tub was being filled in with cement and not available. We had booked a hotel originally in Easton which was a better price but moved to this one for the hot tub and location. it was disappointing ..

    Location and room

    Stayed in March 2024

  • Reviewed: 29 January 2024

    8.0
    Overall ok experience. Was not informed that breakfast was not included in room fee. For as much money as people for one
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Have to pay for breakfast

    Great location

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Water in the room would be nice!

    It was nice and clean and conveniently located to the place where we had to be.

    Stayed in December 2023

  • Reviewed: 10 September 2023

    8.0
    Very good
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping knocked on the door at 8:05 am to clean the room. This woke my daughter, who had surgery the day before and didn't have a good night

    Staff was incredibly helpful and nice. They let us borrow a wheelchair during our stay. My daughter had surgery.

    Stayed in September 2023

  • Reviewed: 24 July 2023

    7.0
    It was meh.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Boasted a restaurant and bar. No real restaurant, never saw it open and bar was a kitchen bar and nobody working there. Pool was closed and looked like it was closed for some time.

    Location to several restaurants. Close to shopping center.

    Stayed in July 2023

  • Reviewed: 13 May 2023

    7.0
    I will NOT stay at this hotel again.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast offerings and cost (for $389.01 for 2 nights), should have been free. Also, the staff checking me in never asked for my ID. The staff that checked us out screwed up dividing the total by 3 so we each could pay separately, so I had to go back to the hotel 3 times to get it corrected by a manager. Also, the manager is never available when you need to escalate an issue like the above. He fixed it, but no one called to tell me it was fixed. Also, the room needs more than 2 small trash cans especially since they do not clean your room until you check out. Also, there was a hole in the lamp shade of the floor lamp.

    This hotel was very clean, decorated very nice, breakfast was okay. Great bed, very comfortable. I also liked the darkening window blinds.

    Stayed in May 2023

  • Reviewed: 8 May 2023

    7.0
    A little more TLC in the rooms.
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Our top quilt on the bed was dirty. Shower could use a little more TLC.

    Lobby was nice & clean.

    Stayed in May 2023

  • Reviewed: 17 April 2023

    8.0
    Great value hotel.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    It would be great to have more coffee supplies since there was no room service every day to replenish it.

    Location, cleanliness friendly staff. The hotel has improved a great deal since COVID. Overall, very happy and will return!

    Stayed in April 2023

  • Reviewed: 10 April 2023

    7.0
    room’s smell old,breakfast was good.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    location

    Stayed in April 2023

  • Reviewed: 13 February 2023

    8.0
    good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Could of had a bathtub

    Should have been free

    Stayed in February 2023

  • Reviewed: 27 January 2023

    6.0
    A bir overpriced, but I enjoyed my stay.
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that the outside Hilton lights were half on. The rooms were a bit dated And I hated the pillows. for the amount of money they are charging they need to invest in a better quality of pillows. They were small and flimsy. You can tell they were old and had not been replaced in a while.

    the room was nice. I loved the jacuzzi in the room.

    Stayed in December 2022

  • Reviewed: 16 January 2023

    6.0
    less than expected for Hilton
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    pool was down old carpet

    location

    Stayed in January 2023

  • Reviewed: 28 December 2022

    8.0
    Overall was a good stay, would stay again if pool is working.
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool was out of order and we weren’t notified.

    location and good size room.

    Stayed in November 2022

  • Reviewed: 31 October 2022

    8.0
    Great place with very few kinks.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Two things but are not a dealbreaker for me. 1. I kind of wished the bartender didn't drink with the patrons and is more knowledgeable about mixology. 2. Was hoping that the hot tub was open.

    Relatively quiet, great service, and staff are always willing to help.

    Stayed in October 2022

  • Reviewed: 20 September 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Location

    Staff was nice but not sure of a lot of things. Rooms were a bit outdated and bed was very uncomfortable.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    The indoor pool wasn't heated and the hot tub was broken and not working.

    Stayed in September 2022

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: