There was a little bit of a dog odor in the room. Carpet seemed a little worn. No hair conditioner was offered.

Great breakfast. Walking distance to beach, shopping and dining.

Stayed in April 2024

The entire place. Not worth 205.00/Tuesday night. Dirty and smells like urine. They need to clean the carpets! The staff is rude as well!

Room had black hairs all over, reeked of animal urine, carpet stains throughout room, bathroom floor and sink had black smudges that I wiped away, a hand towel with red on it, and a lint roller with hair all over it left in kitchen sink. Filthy! Also no hot water. I called the front desk and they said they’d send a maintenance man in the morning. He never showed up. I took pictures and presented to the front desk at checkout and they said they’d let management know. I’ve never been apologized to and no one has contacted me.

Stayed in March 2024

Our TV never did work and no one on staff could fix it.

Breskfast was just so so.

Stayed in January 2024

See review entitled Dead fish. Room had overwhelming odor of rotten fish.

Location

Stayed in December 2023

Our room and our connecting room smelled OVERWHELMINGLY STRONG of rotten fish. Front desk said they didn't have any air freshener and couldn't move us. The carpet was stained and dirty. I suspect that was the source of the awful odor. We bought a can of Lysol and sprayed and sprayed the carpets multiple times each day with minimal improvement. Front desk said they would move us on our 2nd day, but we never heard back from them.

Location and style of room.

Stayed in December 2023

Breakfast!!! No real healthy choices, no meat or cheese, toast with mould in a plastic bag, and a poor selection of food in general! But the worst part of it was the cardboard plates and cups with plastic fork, knive and spoon. A total no go in any hotel!! Sooo much waste!

The room was lovely, clean, and spacious with everything available a person can ask for😊

Stayed in October 2023

Our room was spacious with a small kitchenette, and good sized fridge. Good coffee was available all day. A very short walk to the beautiful unspoilt beach, pub and general store.

Stayed in September 2023

The room was too hot, they had the AC set where you couldn't turn it down below 68. I don't know if it was because we had a large room, but it wouldn't cool down and we had a hard time sleeping because it was so hot. They don't clean the rooms while you're there. You could live your dirty towels and trash outside the door for them to pick up, but they never come inside and clean the room. My biggest dislike though, was after having paid $2100 months in advance for two rooms, they wouldn't let us check in until we paid another $100 per room and I didn't get paid until the next day. So I had to use my money to eat that night just us for us to get in our rooms. We didn't get any sort of email informing us of this beforehand. I understand needing a card on file in case of damages, but not having to pay extra. The hotel did return my money after our stay, but it was a big inconvenience. Luckily, the friends we were vacationing with paid for mine and my kids' food that night otherwise we wouldn't have got to eat dinner that night. I wouldn't book there again.

Close walk to the beach, restaurants, and shops. We liked the pool and we liked the free breakfast every morning.

Stayed in July 2023

No clean towels , didn’t clean room the next day , didn’t empty trash ,bedding ,was dingy. No refill on soaps . Waiting over an hour for a room . Check in was 3 …. We didn’t get a room til 4:45.

The breakfast was different . My son won’t eat it. .. he ok still has the green banana from the bar.

Stayed in August 2023

They don’t change bedding! We love Jekyll Island & decided to give Home2 Suites by Hilton a try due to their large, spacious suites that offer full kitchens. We’re a family of five. We always inspect our rooms immediately upon check in. Never ever expecting to actually find anything concerning. Unfortunately, although Home 2 Suites has many signs post about cleanliness & Lysol etc- our room was not cleaned. The sheets on our beds were COVERED in hair. It’s absolutely disgusting that someone would take the responsibility of working on housekeeping to be so careless and lazy. We were & still are absolutely disgusted. I spoke to the manager on the phone and while she moved us to a new room, it did not change the fact we were extremely uncomfortable. Everything felt dirty after seeing the complete disregard for our BEDDING. We felt no reaction from the management or other staff other than moving us to a different room. I would be appalled as a manager, that my staff represented my facility so poorly. This is what we could see with our “naked eyes”. Just imagine what we couldn’t! Completely unacceptable, ESPECIALLY in 2023 post Covid. We will never stay here again & will never recommend. There is absolutely no excuse for DIRTY bedding.

Large room, great location.

Stayed in June 2023

Ocean view was a ocean view but was a bad ocean view

Close to the ocean, good breakfast, soft beds, nice size room

Stayed in May 2023

Refrigerator was loud. Neighbors in 105 were extremely loud. Called desk at 9;45pm and the loud booming stopped for an hour, then boom, boom, boom. At 1 am loud drunken conversation in hallway outside 105 and my room, 106. Total of 3 hours sleep that night. Awful stay. Feel sorry for guests in 104. For reference, 104, 105, and 106 are on the same side in a row.

Stayed in December 2022

Our shower was not cleaned and a soap bar with hair was left in showered. The shower body gel was empty and I was told that it was empty because they were out. They offered to give me small bottles. They did not come clean and after 3 hours, I went down and had to request again. Billing was/is an issue also.

Beds were comfortable and room provide adequate space. TV had apps and channels which Is helpful

Stayed in July 2022

Service and Facility lacked. See above.. $1600 for 4 nights and get crappy service, no toilet paper, awful shower.

Room was somewhat clean. No toilet paper was in room making me immediately go to front desk where they instantly got into defense mode about supply chain shortages. I was given one roll and 2 boxes of tissues. I paid $500 more for this property than I did the Westin across the street. Service was lacking at Home 2. I left 2 messages for the manager and have yet to hear back. Shower had the water pressure of my kids spitting.. not good.. very disappointing for my first vacation in 2 years.

Stayed in July 2022

hot tub was dirty elevator was broken

staff

Stayed in July 2022

no beach access

room was clean. staff was friendly.

Stayed in June 2022

Bathroom was covered in previous guests hair. Ac unit would not blow out cold air consistently. Stairwell was disgusting.

the location

Stayed in June 2022

The rooms were cramped. There was no stove/oven.

The property was very clean and the pool area was nice.

Stayed in June 2022

They charged me a deposit up front that was not expected.

Very clean good location

Stayed in June 2022

Noise level was extremely high at 1:05 am. It was not next door but a few doors down from us. Woke us up. After waiting about 45 minutes for guests to quiet down, called the front desk. Noise level diminished around 3:00 am. Management did respond to noisy room. The next morning the manager on duty was the one we reported the incident to. She said they were doing laundry at 12:00 am. She also said she could hear the noise when she got off the elevator.

Good Location. Friendly and helpful staff.

Stayed in August 2023

The water pressure in the shower was not very strong but that was a minor thing.

Rooms were big; very spacious and lots of storage. The property was very convenient to shops and restaurants and the beach.

Stayed in July 2023

nothing

Very clean. Fast check-in. Good location

Stayed in June 2023

No restaurant

location

Stayed in March 2023

beautiful and convenient. loved our room

Stayed in March 2023

nothing

location on the island near the village and other great restaurants

Stayed in September 2022