The location was perfect for our weekend getaway. The room was very spacious and clean and the bed was comfortable. The shower had great water pressure which is a bonus!

Stayed in March 2025

We complained 5+ times over our 3 night stay due to a dog barking across the hall at all hours of the day while we were re hardly in our room, the "service dog" (as listed with the hotel desk) Would bark constantly. It was so bad that you could hear it across the hall, down the hall, and over the dishwasher and television. The front desk did very little about this. Very disappointed to have paid, brought my team with 10+ rooms booked, and to have had this poor experience that impacted wvwryone

Stayed in March 2025

This was the cleanest hotel I have ever been to! The king suit was superb.

Stayed in March 2025

It would have been nice to have a hot tub but otherwise it was great .

The location was good, right downtown.

Stayed in March 2025

No one informed us of the neighborhood, very run down. I didn't feel safe outside my hotel room. Had to leave my vehicle in an unattended parking garage a block away that you had to pay 20$ a day for. I asked for the pan to cook, and that's the only size available. No paper towels, and housekeeping didn't have them on their cart. The breakfast, stone cold. The hotel is clean, the night staff is amazing, day staff didn't acknowledge us. You have to keep your key card in the kitchen lights to use them.

Stayed in February 2025

Did not have breakfast. Location was perfect.

Stayed in February 2025

Its is odd that this is a Hilton property just behind another Hilton property. Water failure each morning of Dec 31st and again no water in am Jan1. Reported it to the front desk. Once water was restored on Jan 1st outage 2hrs later, it came out disgusting yellow w much sediment. Who w shower, drink or even brush teeth w that? No explanation from staff. Main dish sink in our room drained very slowly as the sink disposal did not work so water drained poorly. Housekeepers collected all trash on Dec 31st from our 5th floor but left all full garbage bags piled at hall elevator areas for >24 hours. Kind of messy for a Hilton property. Parking in garage. $20/day is ok but VERY CLUMSY FRUSTRATING KEY CARD/ parking ticket system. Key card should suffice, instead of 2 step key card/ parking ticket aggravating arrangement.

Free breakfeast comfortable room. Close walking distance to downtown activity.

Stayed in January 2025

Reception staff wasn’t really looking friendly! They deducted 53$ from my credit though it was returned back later but I didn’t understand why such hotel doing this to the clients! Even they didn’t apologize for the mistake, and while I was asking them for the refund they kept saying because this has been booked through a third party (booking.com) and they should make a profit on the customers!! So weird. I believe they need more training to get with the customers regardless the way of booking but it’s the hotel reputation and they should treat guests gently. This was an experience that changed my mind to stay in this hotel again.

The location was good and walking distance to the downtown area.

Stayed in December 2024

It’s a very nice building but I felt they didn’t keep the main floors cleaned all the time, but for there defense we had a few snow storms and people track a lot of salt into the lobby and eating area.

We really liked how the building layout. You parked across the street in a parking ramp that had a enclosed walkway crossing back over the street into the building. You are protected from the weather all the way to the lobby. The breakfast was great because they changed it out every day. Room very nice and comfortable. Had a nice doggie area to take our puppy to.

Stayed in December 2024

Would love free parking but it is a downtown property

Super clean, comfortable, cool decor

Stayed in November 2024

It would be nice if there was a couple more tables for people to sit and eat breakfast at.

Breakfast was great. Had a lot of options for everyone. Employees kept the area picked up too.

Stayed in October 2024

Better than any other hotel.

Stayed in October 2024

There were billing problems and despite spending time at check-in to correct the problem, we were over-charged for our stay and had to request a refund.

Large size of the room

Stayed in September 2024

Parking

Very nice and modern feel

Stayed in September 2024

The swimming pool does not have towels for users so the hallways and elevators were constantly wet and slippery

Loved the room and space.

Stayed in September 2024

BEDBUGS!

BEWARE! BEDBUGS! BEDBUGS!

Stayed in August 2024

Parking, it’s a headache

When I can in the room I had a welcome screen with my name on the TV

Stayed in August 2024

Breakfast was convenient and filling! Pool was great! Clean is always on point!

Stayed in August 2024

Friendly staff, really clean

Stayed in August 2024

Our room smelt very strongly of dog.

Staff was friendly and the location was great.

Stayed in August 2024

The facilities in the kitchenette were awesome but I found a couple dirty. House keeping can up their cleaning game in cleaning stains on and in the fridge and microwave and not hanging up cups with stains. Additionally, adding fresh fruits to the breakfast.

The security. Only being able to access sections with your key.

Stayed in August 2024

Room not ready for 3 hours after our initial check in time. Unable to use amenities that I would have liked due to this.

Location

Stayed in July 2024

They didn't have the room I booked ready when we got there and we were advised they didn't know when it would be. We are given another room with no discount for the inconvenience of not having the room we originally booked. I feel that's tacky.

I was happy with the location it was close to our event.

Stayed in August 2024

Kids loved the hotel, rooms, pool and gym. Served a tasty breakfast that each of us found something we liked. Staff were helpful and had excellent referrals for activities. Town has developed alot since visiting last. Streets felt safe and friendly.

Stayed in August 2024

The breakfast was absolutely horrible. The food was disgusting. The lady serving it was not friendly nor approachable. Coffee had ran out several times.

Stayed in July 2024