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Reviews of Quality Suites 3 stars

5113 South Loop 289, Lubbock, TX 79424, United States

#52 of 74 hotels in Lubbock

Guests' Choice

Review score

Based on 290 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.6

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 15 March 2025

    7.0
    Overall was an ok stay the morning front clerk needs to be a little more friendly, the older lady I checked in with was
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ice machine wouldn’t work or the tvs, flooring was lifting up

    Easy access to the surrounded stores

    Stayed in March 2025

  • Reviewed: 31 December 2024

    6.0
    Hotel has potential but lacks attention
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Event weekend, price was high for Lubbock. No elevator. Hotel showing it’s age. Ready for a detailed cleaning and some paint inside. Lack of grounds maintenance evident. Lots of cigarette butts and spilled drinks on the grounds. Boogers wiped on wall of my room.

    Easy to find. Many stores, fuel and food nearby.

    Stayed in December 2024

  • Reviewed: 29 November 2024

    7.0
    Good
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Water issues

    The Holly tree outside

    Stayed in November 2024

  • Reviewed: 23 November 2024

    7.0
    okay place to stay
    • Leisure trip
    • Couple
    • King Suite - Non Smoking
    • Stayed 1 night

    The food quality was bad. The item were limited.

    The chocolate chip cookie. Location was easy to find next to the checkin desk.

    Stayed in October 2024

  • Reviewed: 31 October 2024

    7.0
    Overall stay was very satisfactory. Bed was comfortable. However there was a small bloodstain on the
    • Leisure trip
    • Solo traveller
    • King Suite - Non Smoking
    • Stayed 3 nights

    did not partake

    Stayed in October 2024

  • Reviewed: 27 October 2024

    7.0
    We enjoyed our stay and would honestly stay here again.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I did not like that the floors seemed to sound sticky and just not up to code. Our floor tiles seemed to lift a little and there were some chips in the decor but that honestly wouldn't keep me from staying here. Just relaying the information for future guests.

    I love how accommodating the location, price and staff were. I loved the variety in the breakfast and how helpful the woman was who waited on us.

    Stayed in October 2024

  • Reviewed: 25 October 2024

    7.0
    It was not comfortable.
    • Leisure trip
    • Family with young children
    • King Suite with Accessible Tub - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Front desk behavior was very rude and insulting. After I got the key we went to the room and we found that the room was not prepared. Food waste was spreading on the bed. We asked for room change and he called someone ( may be manager). After sometime he was saying other rooms are expensive which very much insulting to me. BTW, we paid $391 for 1 room for two days in this hotel. It is already overpriced and he was saying expensive in his insultive expression. Second day, I asked for changing the bed covers and other things, but they did not.

    Location and breakfast.

    Stayed in October 2024

  • Reviewed: 22 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was not the cleanest looking in the rooms

    The staff was very friendly

    Stayed in October 2024

  • Reviewed: 20 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could of had a little more variety. But all in all it was good.

    No complaints. Friendly staff. Two thumbs up!

    Stayed in October 2024

  • Reviewed: 8 October 2024

    7.0
    Would stay again.
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 1 night

    Nothing.

    Quiet, comfortable room. Good location.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no shower curtain in the room. The iron was broken and ruined my pants when I tried to use it. The couch was stained and torn.

    The location and the staff was friendly.

    Stayed in October 2024

  • Reviewed: 17 August 2024

    8.0
    I would stay here again.
    • Leisure trip
    • Couple
    • King Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast wasn’t so great.

    It was very clean and the room was nice.

    Stayed in August 2024

  • Reviewed: 5 August 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We checked in around 2 am and our air conditioner was out in our room. But the place was fully booked so they couldn't give us a different room. Stayed one night with no A/C, maintenance fixed it the next day so we had air one night of our two-night stay. The front desk gave us a box fan to use.

    Front desk employees were nice. I was compensated part of the room fee for the one night without a/c.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It would have been better if we had a 1st floor room because my wife is handicapped and had a hard time climbing the stairs. So she stayed in the room from Friday night till Sunday night when we left while I was at the bowling tournament.

    Breakfast was good. Was told they had bacon and sausage but wasn't none

    Stayed in July 2024

  • Reviewed: 25 July 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No elevator

    Everything was good

    Stayed in July 2024

  • Reviewed: 5 April 2024

    7.0
    We will stay there again. Personnel were wonderful!
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Accessible/Non-Smoking
    • Stayed 1 night

    We were in a handicap room and the shower chair had not been moved or mopped under for some time. I used my wash cloth to clean off the seat and cloth was very dirty just mopping under the chair on the floor. I would recommend changing mop water more often.

    Breakfast was great. Bed’s were great. I miss carpet on the floor.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Overall it was good.
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No elevator so had to take the stairs to bring luggage. Key didn’t work so had to exchange.

    Good breakfast. Clean room. Nice bed.

    Stayed in March 2024

  • Reviewed: 29 December 2023

    7.0
    Good
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Liked everything

    Breakfast

    Stayed in December 2023

  • Reviewed: 22 December 2023

    8.0
    It was relaxing
    • Leisure trip
    • Family with young children
    • King Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good breakfast

    Stayed in December 2023

  • Reviewed: 21 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    foot traffic from above rooms

    Very clean

    Stayed in December 2023

  • Reviewed: 21 December 2023

    8.0
    Great
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Could use detergent dispenser in laundry rm

    Didn't eat breakfast

    Stayed in December 2023

  • Reviewed: 5 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The bathroom could use a little more detail to cleaning. The corners of the floor were dirty. The shower grout was also dirty in places. The laminate flooring in the bedroom area was coming up in many places, which made it very loud to walk on and could have been a tripping hazard,

    The beds were very comfortable. Had plenty of pillows. The night attendant got us milk to make tea, which was very nice.

    Stayed in December 2023

  • Reviewed: 6 September 2023

    7.0
    A good mid-range hotel for a bargin price.
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 4 nights

    The only serious problem I encountered was that the floor of my room was dirty enough that I decided to keep my shoes on while in my room. It looked like it hadn't been mopped in weeks.

    The best aspect of this hotel is it's value for money, I got 4 nights, breakfast and a pool, for less than $300. It is a reasonably good hotel at a bargain price.

    Stayed in September 2023

  • Reviewed: 11 August 2023

    7.0
    Good place to get a good nights sleep but not spectacular.
    • Solo traveller
    • King Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevator wasn’t working so I had to climb the stairs with my luggage. The hot tub wasn’t hot and only one of the jets worked. Saw other more minor things in need of repair.

    The bed was very comfortable and breakfast was good and the price and location were good.

    Stayed in July 2023

Showing 1 – 25

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