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  5. Reviews of HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

Reviews of HomeTowne Studios by Red Roof Phoenix - Dunlap Ave 2 stars

2102 West Dunlap Ave, North Mountain, Phoenix, AZ 85021, United States

#137 of 143 hotels in Phoenix

Guests' Choice

Review score

Based on 699 hotel reviews

3.5

Score breakdown

  • Cleanliness

    4.5

  • Comfort

    4.5

  • Location

    5.3

  • Facilities

    4.5

  • Staff

    5.5

  • Value for money

    4.7

  • Free WiFi

    4.9

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Showing 76 – 100

  • Reviewed: 12 September 2022

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    No microwave. No oven. Had to take towels to lobby at 6pm and they did not have any. They gave me bed sheets to use for my shower tomorrow.2

    Nothing

    Stayed in September 2022

  • Reviewed: 7 September 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    wasn’t very clean! needs updating

    location

    Stayed in August 2022

  • Reviewed: 25 August 2022

    3.0
    disgusting
    • Business trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    the staff

    location

    Stayed in August 2022

  • Reviewed: 20 August 2022

    5.0
    BEST CUSTOMER SERVICE
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom in our room was a little... The shower had mold or mildew lining the walls.

    The customer service was exceptional. I've never stayed at a hotel where the customer service (All of them. Including the manager) was so personable, helpful, time efficient, friendly & happy. It was a pure treat!

    Stayed in August 2022

  • Reviewed: 9 July 2022

    3.0
    Not good
    • Business trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Bugs, the grounds were dirty… trash dumpster was over flowing, and garbage was not empty until they were full…

    Stayed in July 2022

  • Reviewed: 5 July 2022

    3.0
    hard to sleep
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    constantly covered in cops and the room was falling apart

    lots of rooms

    Stayed in July 2022

  • Reviewed: 24 June 2022

    3.0
    I won't even show pictures of the roaches that runs freely around omg horrible
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing actually but I know that they take your deposit repeatedly and don't return it and they make you repeatedly pay deposit every time you stay over another night can't speak with corporate let alone management

    Stayed in June 2022

  • Reviewed: 6 June 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room not walls dirty

    Nothing

    Stayed in May 2022

  • Reviewed: 2 June 2022

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    AC did not work properly and some parts missing.

    Stayed in June 2022

  • Reviewed: 2 June 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    50 dollar deposit that wasn't known in the beginning

    Kitchenette and full size fridge

    Stayed in June 2022

  • Reviewed: 29 May 2022

    5.0
    Passable
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 28 nights
    • Submitted via mobile

    Scrump

    Bloop

    Stayed in May 2022

  • Reviewed: 22 May 2022

    2.0
    I would never stay here again.
    • Leisure trip
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 10 nights

    Parties 24/7 on property, trashy property, doors have been broken into more than once, roaches, bed had a huge dip in it which was very uncomfortable, had to plug in and unplug the A/C unit because it was half falling off the wall and wouldn't operate properly.

    The staff was very nice and the location was directly across the street from buses and the metro rail. Plenty of places to eat and get a few groceries.

    Stayed in May 2022

  • Reviewed: 9 May 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Cockroaches

    Bed was comfortable.

    Stayed in May 2022

  • Reviewed: 25 April 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room had roaches. Bathroom lights didn't work. Beds uncomfortable. Pillows were HORRIBLE!

    The staff was great!

    Stayed in April 2022

  • Reviewed: 15 April 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was cockroaches and bugs in my room😕

    Stayed in April 2022

  • Reviewed: 29 March 2025

    1.0
    It was dookie butthole
    • Leisure trip
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room 327

    The nice lady on morning shift

    Stayed in March 2025

  • Reviewed: 26 March 2025

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 21 nights
    • Submitted via mobile

    Nothing. Staff was condescending, rude, they lie in their computer on your profile which makes it almost impossible to get a refund and when you do get a refund it is 7 to 10 business days not counting weekends.

    Nothing. Staff was condescending, rude, they lie in their computer on your profile which makes it almost impossible to get a refund and when you do get a refund it is 7 to 10 business days not counting weekends.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    1.0
    I LEFT IMMEDIATELY AND DID NOT STAY HERE.
    • Leisure trip
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 7 nights

    Everything. The smoke detector needed a new battery so it was beeping like crazy. The refrigerator was making loud grinding sounds. The carpet was actually sticky and the "bed" was more like a cot with a thin garbage mattress on a flimsy metal frame. There were holes in the walls of my room and the "clientele" left a lot to be desired (metal shopping carts and all) - My strongest advice to anyone reading this (unless you're desperate or homeless) is to seek alternative accommodations. Booking.com was excellent and refunded everything immediately, but this property should not be included on this or any decent travel website.

    NOTHING - As soon as I saw the room, I went back to the front desk and "checked out" - I could not stay in this place.

    Stayed in January 2025

  • Reviewed: 15 March 2025

    1.0
    Will never stay here again.
    • Leisure trip
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    There us nothing good to say about the facility except having a microwave and a fridge. The staff was very helpful.

    Having a fridge and microwave was nice

    Stayed in March 2025

  • Reviewed: 8 March 2025

    1.0
    Very poor
    • Family with young children
    • Studio Queen Room Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    The room needs a complete overhaul, no hot water in the bathroom so I couldn't use the shower, the toilet barely flushed, roaches, and the bed was uncomfortable.

    Close to the freeway

    Stayed in March 2025

  • Reviewed: 7 March 2025

    1.0
    Avoid at all costs
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything, the most god awful hotel I have ever stayed in,dirty, poorly maintained, no hot water for shower not even a drinks vending machine - in the USA the actual home of vending !

    Location

    Stayed in March 2025

  • Reviewed: 3 March 2025

    1.0
    Extremely unhappy with the rooms condition.
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were not very clean. Live roaches running around. Mattress had stains all over it and had bed bug covers over them. We walked in and walked out. We did not stay there. Very unhappy with this room.

    Nothing

    Stayed in March 2025

  • Reviewed: 26 February 2025

    1.0
    Worst experience of my life at a motel!
    • Business trip
    • Group
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The water was turned off. We were told it would be on shortly. Three hours later it was not on. The rooms had a strong odor like a bug spray had just been released or set off in them. It was not comfortable and the smell burned my nose. I went to the office and asked when the water would be turned on, she couldn’t tell me. I told her I would need a significant discount if I were to stay she said she couldn’t do that. So I requested a refund. We checked out. She took our cards. I asked for a receipt. She said she would have to email it to us. I gave my email and I still have not received confirmation of refund or any feedback from the broken down motel. DO NOT STAY HERE!

    Nothing.

    Stayed in February 2025

  • Reviewed: 19 February 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Studio Queen Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The front desk workers were beyond rude and unprofessional. I wouldn't recommend this hotel to a bum on the street. I was Refused my room because they were booked up and

    Absolutely Nothing. The most horrible experience I have ever been Thur.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    1.0
    Not comfortable. Felt dirty and icky during my stay.
    • Leisure trip
    • Solo traveller
    • Studio Queen Room Non-Smoking
    • Stayed 4 nights

    The room was filthy. Mold in the refrigerator; counters were sticky, floors were dirty, mirror was not cleaned (still had finger hearts made when steam covers the mirror). Small pouch with a white substance left on top of the microwave. Door handles and light switches were dirty. I asked to switch rooms but was told the facility was overbooked. I had no hot water the first day. Tried calling front desk but there was no answer. I went to the store to buy cleaning supplies to clean the room myself.

    Hot water was fixed after the first day. There was none when I arrived.

    Stayed in February 2025

Showing 76 – 100

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