Location and clean

Nice but I would say not up to par with other Hyatt Regency hotels.

Stayed in March 2025

Nothing, our stay was wonderful!

Our room was very clean and comfortable, and the staff was very friendly and knowledgeable!

Stayed in February 2025

The facility, walls were worn out with an old grayish color. The bedding, room, furniture was out dated. I wish it was more current and updated like the buffet area and entrance was beautiful. Even the glass staircase were scary to walk on and evaluator was old.

The staff were kind from start to finish. They where welcoming, helpful, knowledge and friendly to everyone of different ethnicity and ages.

Stayed in March 2025

Very long lines at check-in.

Location, a very large window in the room. Water, fridge and a coffee maker in the room. Good breakfast, very friendly staff. Close to a Blue Line train station. Frequent shuttle bus to O'Hare.

Stayed in March 2025

Overcharged. Added $50 for incidentals and never credited my card.

Close to airport

Stayed in March 2025

At breakfast the staff person told me "it will be $27 for breakfast." This was stated to me before I remembered that my hotel reservation had already paid for breakfast to be included. But, being taken off guard I had rung up my credit card before questioning the staff saying, I believe my reservation paid for the breakfast to be included. The staff should ask first if the person has a reservation with breakfast included before assuming it has not been paid for. Hopefully the staff person followed up and voided the credit card payment.

Room and wifi.

Stayed in February 2025

I wish the rooms had small refrigerators for food.

It was easy to get to and from where I needed to be for work.

Stayed in February 2025

Nice hotel comfortable

Stayed in February 2025

You can hear plane flying by.

Nice room and bed.

Stayed in December 2024

Fire alarm went off

Clean

Stayed in December 2024

Staff was rather rude from the first person I interacted with to the last. Only one person was genuine and kind. A lot of times they were rather condescending whenever I asked a question or would talk over me before I could finish speaking. Aside from that, the hotel itself doesn't offer a lot for activity (no pool).

The room was very nice but lacking in amenities. (No mini fridge for food and no microwave. Could find microwave outside of room.) Pretty view from room. Hotel had a very elegant and beautiful vibe.

Stayed in December 2024

The bathroom tub could’ve been scrubbed better. It would be nice to have a microwave in room.

The hotel is beautiful. Room was wonderful and just as pictured. My husband and I were celebrating our anniversary. The Red Bar service and staff were amazing and food was great. Will definitely stay again.

Stayed in December 2024

Our room was far this time, a lot of walking to the garage. Next time I will request one closer. Also - it is absolutely not the hotel’s fault, but there was a ton of people in the hotel - no idea if it was a group or something, but they were pretty loud after 10 pm and I struggled to sleep. I forgot that it’s a huge hotel and this can happen. Maybe it’s because we stayed on a Saturday night as well.

It was my second stay in this hotel, so I already knew what to expect. I just love the hotel decor - the combination of concrete, plans and the modern accents make it look very upscale. Me and my husband liked the very spacious room, heater was quiet and very efficient and also it was super clean. We had a very friendly server in the Restaurant.

Stayed in December 2024

no lunch or dinner

we can open the window in balcony rooms very good breakfast

Stayed in November 2024

Great location near O'Hare Airport. 24 hour shuttle service which is great and very convenient for getting to/from airport and to Blue line station.

Stayed in October 2024

This time there was an event going on and even though on 10th floor was still pretty noisy at 11:30. Otherwise all was great.

Familiar with it. Airport shuttle, food available, covered garage, extended parking if needed. Staff is very helpful and friendly.

Stayed in October 2024

Good size room, very clean

Stayed in October 2024

So very huge, difficult for a person with a disability to get around!

Very cool lobby and ceilings. Bed was very comfortable. Nice view from ninth floor.

Stayed in September 2024

I would say that some of the pricing was a bit high but that is to be expected with Chicago and for the event we went for. I do wish the mini-fridges weren't just for drinks and were cold enough for food.

I liked the cleanliness as well as the space in the room. We had enough room and felt comfortable in the premier double bed room with 3 people. I also loved the proximity to the convention center. The staff was very nice as well! The restaurants were really good too!

Stayed in September 2024

Convenient

It was where the convention I was attending was held.

Stayed in August 2024

How can the compmntary water the gust pay? Am not talking for the money , Atlist put it the 4$ in the room payment

It’s good but Am so sad to pay for water in room and they stoped me to put my laggage in the stor for 24 hours to avoid to bring my room

Stayed in August 2024

The toilet

N/a

Stayed in July 2024

The bathroom in our hotel room was very small. There was no fridge or microwave in the room, but a microwave was available in the hallway next to the ice machine.

The hotel was very nice. The room spacious. The breakfast buffet was included in my room price, and there were lots of food options.

Stayed in July 2024

I stayed during a busy week at the hotel so I was on the 11th floor...and the elevators only go to the 10th. My TV did not work 90% of the time unfortunately. Also my rental car was damaged the night of the tornado Mon 7/15 (I did not tell the hotel staff because it was a natural disaster). The parking gate took a little min to understand how to use....but it worked out.

The room was clean and staff very very nice. The fitness center had good equipment.

Stayed in July 2024