Could be much cleaner

Great location

Stayed in December 2024

It was always so busy in the lobby/bar area during any time of day, the hotel room didn't really block out sound from the city or within other hotel rooms. It gets REALLY noisy during the day.

The room was huge, overlooking Time Square, location was really close to most destinations in the city, and the entire hotel was very clean. The housekeeping staff were very friendly during my visit.

Stayed in December 2024

The mold in the bathroom that we noticed in the ceiling on the last day

Our room had mold and didn’t look like what was booked online

Stayed in December 2024

Disconnect between booking.com and the property on the rates. Raised complaint to both Booking.command to the property when went in to silence on both ends.

Good location

Stayed in December 2024

Our original room did not have hot water, but the staff made accommodations to move us to another room with a time square view.

Location to time square was excellent! Right across from the subway entrance as well as lots of food and shopping.

Stayed in December 2024

The friendliness of the staff was mixed. You had to wait in long lines to check in and again after check-out to hand in the luggage. There was not enough space for the long lines. (The adjacent escalator had to be turned off several times so people would not collide.) Seemed the hotel was understaffed and therefore the staff was probably stressed. During these peak times, the hotel should allocate more staff. The cleaning staff were very friendly. The facilities themselves were worn and really need an update. In the rooms, the bathtub finish was peeling off, the toilet was wobbly, and one of the furniture doors wasn’t properly attached to the hinges. In other 4 star hotels, there are usually not shower curtains, but glass shower partitions. The stay was very expensive.

Location was fantastic. The view was amazing from the 42nd floor.

Stayed in December 2024

No room service

Amazing location good size of rooms

Stayed in December 2024

The room could have been a bit cleaner.

We enjoyed the convenience of the location.

Stayed in December 2024

I didn’t like our water for bath was cold the whole time we stayed. Imagine showering in cold water. My husband and I could adjust the room temperature. In the middle of the night it would get very hot in the room

I loved the location and friendly staffs

Stayed in December 2024

Room was very dated. Bathroom had wear and tear. there was space in the room for a small sofa, chaise, or sitting chair, but no extra seating was available in the room.

Being located right in Time's Square was great! Easy walking distance to places like Rockefeller Center, Radio City Music Hall, and theaters!

Stayed in December 2024

air condition did not work well

location was excellent room and services were nice and comfortable not a luxury room and view but does the work every thing was clean , good service and very nice team

Stayed in January 2025

There was really bad smell in the room when we arrive, I then later discovered there was food left behind by I assume a previous guest in the draws.

Location, room, bathroom, hotel bar.

Stayed in December 2024

Parking

Location

Stayed in October 2024

I only had hot water the first night I arrived. For the remainder of the stay it was lukewarm, which is not what you want when you are staying in December and the temperature got to -6 to -10. Had it been a hot destination this would have mattered less.

Perfect location in Times Square as everything was walking distance. The views from my room were amazing and the room although slightly dated was very spacious and clean.

Stayed in December 2024

The shower drain was clogged The thermostat in the room was not working properly, it was so warm in the room even with the temperature turned down. We ended up turning the thermostat off to cool the room a bit. Bellman at luggage pick up wasn’t always there and when he was, he escorted us to the back room to pick up our own luggage

Decent price for the location Location to major attractions we wanted to see/things we wanted to do Great view from room Hot water in shower Great water pressure in shower Text communication with hotel staff Speedy check out Friendly and helpful front desk staff Luggage storage on our final day after check out Room was decent, but honestly needs some updating

Stayed in January 2025

location

Stayed in January 2025

Dirty linen, I took photos and videos. No help from evening staff, so I have to sleep in dirty linen till the next day until I showed photos and videos to the manager, and we got just $40 service charges off. That was their last day to shut down the hotel, so it was a mess all around. The breakfast room was permanently closed. No good security and unwanted people were running up and down all night. I booked a room with extra price claiming landmark view Hudson River, but there were no view, and they just said that it's wrong information on booking.com. all I could see was a dirty rooftop of hotel lobby from my window. I'm very disappointed. I will never recommend this hotel to anyone.

I was travelling from Pakistan and really liked the location so I could enjoy The Great Gatsby at Broadway and the Times Square. Super good location.

Stayed in January 2025

When I booked I asked and was told they would be able to store our bags after we checked out. I was assured they would, however, when the time came, they refused to hold them. We asked for more bath towels (4 guests, but only 3 towels) we were told there were not anymore available. I received a $40 additional charge, but when I asked for an itemized receipt to see what the charge was for, they have not provided.

Room overall was nice. Clean, comfortable. Location, location, location.

Stayed in January 2025

Only could use heat because of their settings and it was so hot in our room. We tried opening the window, but it didn’t help much.

Convenient location right on Times Square. Pretty view of Times Square. Friendly staff, tried to help us to the best of their ability.

Stayed in December 2024

The website said the hotel had a bar and restaurant, but when I called to confirm my reservation I was told it had closed. This caused quite a bit of confusion and anxiety, and IHG even cancelled my reservation when I asked them to help me find an alternative, even though I expressly told them not to cancel anything. To our happy surprise, the bar/restaurant was actually open, and we used it several times! We did not have a microwave and I was told I'd have to pay to have one brought up. The website needs to be updated to accurately reflect the amenities.

We were given a refrigerator during our stay, and bottled water. However I thought it was odd that people would normally pay for the fridge - I'm pretty sure the website said the rooms came with a fridge and microwave so I was confused.

Stayed in December 2024

The room is decent, and the staff/housekeeping are friendly. They were quick to respond if your request is available. However, staying at the Crowne Plaza will make you feel a little bit degraded. You constantly have to ask for toothpaste, toiletries, etc (they don’t have an available toothbrush); the hotel is in the middle of Townsquare, yet their curtains are cheap sheer, so you’ll always sleep with the Townsquare lights on. The bathtub is worn out. The bathroom door’s lock is not working. The kettle is missing.

The location is in the middle of Townsquare, near Broadway shows.

Stayed in January 2025

My checkout date was the day they were shutting down for refurbishing, so, take this with a grain of salt as it will all be fixed. The bathtubs needed refacing since it was peeling. The sink was constantly dripping. Not all of elevator buttons worked and one of them kept dialing for assistance; the phone would ring about 10 times and then it would redial constantly.

Location is awesome! In the heart of Times Square. Beds are VERY comfortable! Hotel is beautiful. Staff were kind, helpful and accommodating. There was an immediate check in text from someone making sure everything was okay. Check in and check out was easy. If you’re on a higher floor and are a light sleeper, bring a pair of ear plugs because on windy nights, you can hear it howling. You can also hear the sirens. It didn’t bother me, but just be prepared. My room was on the 34th floor.

Stayed in January 2025

Dining options and bar closed.

Location

Stayed in January 2025

I did not like how booking.com customer service managed my reservation. Customer service from booking.com kept on sending that my reservation was cancelled as the hotel is being renovated . I checked on booking.com website I found the same room available for my dates but at higher price. I tried to contact booking.com but I received no reply. I contact the hotel manager who confirmed my booking. Few days later booking.com sent a message that it was cancelled, I tried to contact by phone, mail or through the app but no reply!!! I don’t recommend making ur reservation through booking.com

Location

Stayed in January 2025