It needs an update in bedrooms, reception area & bar are lovely plus really needs a restaurant as coffee area in lobby is way overpriced but was handy to have

Great location, beds & pillows extremely comfortable , very quiet room, lift very fast.

Stayed in October 2023

It took more than half an hour to get missing towels delivered. It took 3 gust service agents before I was given right direction to make an outside call.

The location is excellent, especially for first timer.

Stayed in October 2023

Noises

Located in the center, many destinations are just steps from the hotel

Stayed in November 2023

Room was small, bathroom was small, there was no breakfast

Location, staff, cleaning

Stayed in November 2023

the air conditioning is not working properly. If you put in hot air, it does not heat. the sheets had a hole and the beds were too soft. There is no Fridge. The doors at the front of the hotel didn't work. They don't have a restaurant , just a bar that you have to consume standing.

The position of the Crown plaza is great, right in Times Square. The staff is really gentle.

Stayed in October 2023

a bit dated

excellent location

Stayed in November 2023

It’s just a little dated in the rooms but it wouldn’t put me off staying again. Very clean and bed made by staff every day but some of the furniture needs replacing

It was in a great location

Stayed in October 2023

In the heart of NYC

Stayed in October 2023

Not much in the area for bars, clubs etc so found I was constantly catching ubers downtown. A very touristy area. Think gift shops, city tour buses etc. Room didn't have a minibar which was disappointing. Room wasn't particularly clean - I found a sock and used tooth floss in my room. Neither mine of course.

The location was great for my meetings. Would be a great location for anyone travelling to do the tourist thing, but not so much for recreational travel. Decent view from the 39th floor. I didn't spend much time in the hotel during my visit so didn't check out any of the amenities or even turn on the tv.

Stayed in October 2023

Floor Carpet

Good

Stayed in October 2023

Hugely overpriced for a very basic service. Coffee was no good, no option for tea at all. Reception staff appear formal, no smiley faces. My room was on the 40th floor facing Time square, the view was nice but be ready for the noise..

Mainly good location. Elevators work well. Cleaners do a good job!

Stayed in October 2023

Certain staff members at various times did not seem too pleasant or approachable. I feel some better manners could have gone a long way. Also the pipes in the bathrooms were making a lot of noise at times.

Very comfortable beds, which were a good size. Great views from the higher floors. Nice bar area although only used once.

Stayed in October 2023

İt is so close to the attractions. Fine for family travel. Good room area for big families.

Stayed in October 2023

They didn’t have updated card readers, failed to pay by apple pay tab etc,waited 2 hours 1am to 3am because card reader took long

Good location

Stayed in August 2023

Old property definitely need some renovation. Beds make a lot of noise bathroom fittings were old. Carpets were smelling old. And way too pricey for what you got.

Location

Stayed in October 2023

Not having an on site full service restaurant is the only negative.

Stayed in October 2023

The woman who was at the registration desk was very unfriendly. I asked if I could borrow an umbrella as it was raining very hard and she just brushed me off with “We don’t have any more available.” Very rude. And then later I told her I was checking out, she got the room number and told me everything is ok. I found out later in the day there was a $150.00 charge to my credit card!!! I had to call my bank to dispute it, my bank immediately canceled the card because the card could have hacked and will send a new one to my home. So I continued my vacation for another 8 days without a credit card.

Location

Stayed in September 2023

It felt like a railway station.

Location

Stayed in October 2023

Guess service

Ub

Stayed in September 2023

Hotel is tired with few facilities.

Location is Excellent for Times Square and many popular tourist spots. Close to the key subways. Excellent VFM for the location

Stayed in October 2023

Air conditioning fan loud even on low. No blankets on beds just top sheets.

Comfy beds, clean and a good location.

Stayed in October 2023

Lack of good dining facilities.

Liked the location , size of the rooms were good . It was reasonably clean .

Stayed in September 2023

No Refrigerator,

Good location, nice staff,

Stayed in October 2023

Room was supper small with small windows also table broken and covered with a lamp in the room no fridge and also no microwave they don’t even have one in whole building so if I wanted to hit up something I couldn’t

Stayed in October 2023

No facilities, and no lobby for the customer to chill The hotel is a bit old fashioned and needs to be upgraded.

Location, friendly staff The hotel is located in Times Square with all the shopping boutiques nearby and good choice of restaurants. During the checkout process I explained some issues I faced during my stay, and one of the staff explained my issues to the manager and discounted the total amount of the stay. Moreover, this staff member recommended the taxi driver from the hotel instead of uber and after checking the fare difference, I got a luxury ride to the airport by paying the same fare for an economy ride.

Stayed in September 2023