room was hot and bed linens were very scratchy. I called front desk on a number of occasions with an easy question but no was answering. when I DID talk to hotel staff they were helpful though. wish it had a restaurant or food OR a refrigerator sine no food.

Nice, central location. The shower had excellent water pressure and lots of hot water.

Stayed in January 2023

Disappointed in the lack of available food for breakfast.

Stayed in January 2023

Gym and pool were closed. The thermostat was broke and we had to leave the window open to get cold air. the room stayed at 74 degrees

Location, location, location!

Stayed in January 2023

no gym and not told before

location

Stayed in December 2022

It was a really nice property excellent location! only downside was the room was really uncomfortable temperature wise…. ac was cut off by hotel due to cold weather outside… also wished the room had a microwave and a mini fridge … other then that I would stay here again!

Stayed in January 2023

the bedsheets being dusty caused us allergies our eyes were red and nose itchy

location and service

Stayed in January 2023

No room service.

Great location. Staff was very helpful.

Stayed in January 2023

ice machine didn’t work. outlet on outward wall was old. Ms flimsy

location. check in staff

Stayed in January 2023

no restaurant on site, bar wasn’t open til later. I was told I could have rooms next to each other. Rooms ended up being on different floors. that made it difficult bc we were traveling as a family.

clean, great location

Stayed in January 2023

I got trapped in the elevator and it longer than expected for help to arrive.

clean and helpful staff

Stayed in January 2023

unit too hot, thermostat not working. no hot water the first day but a tech fix it.

the location

Stayed in January 2023

When we arrived, they didn't have our reservation and had to go hunting it down even with my confirmation number. We waited for 15 minutes. They eventually gave us a room. I'm pretty sure the room hadn't been cleaned. It looked like they came in and just made the bed. Trash in and out of the trash can. A wet towel on the floor near the window.... I would have screamed about it but the view of Times Square was sooo good and it was only one night and we were exhausted. I would have expected way better state of the room since we were paying for the Elite Level. If the room was clean and there was no mess up with the room it would have been perfect. Then I find out 2 days later they are filing for bankruptcy....not sure of their future.

The location was amazing and the girl at the front desk was very friendly and helpful. The room view was unbelievable.

Stayed in December 2022

Great location good hotel

Stayed in January 2023

I was told there would be a fridge and microwave in my room. There was not. They gave me a comp fridge, but said they could not provide a microwave.

Location, comfortable room with good view and helpful staff.

Stayed in January 2023

no sit down cafe for breakfast house keeping did not replace tea used on first morning .. so nothing for next morning !

location was great good value, clean. check out staff was friendly and nice

Stayed in January 2023

no restaurant. no drinking water in the rooms or a minibar

location and spacious room

Stayed in January 2023

The heat did not work well ,knowing we were with our baby ,fortunately we took two rooms .

Every was great except some things

Stayed in January 2023

Lights in rooms were not working upon check in. Had to wait for a long time for someone to come and fix. One night we arrived tired and our key cards were not working. Security came but such a hassle. Bathroom was old.

Location. They allowed us to check in earlier than published check in time. Thankful for that.

Stayed in December 2022

AC wasn’t working and we didn’t get hot water for the first day. there wasn’t enough shower gel and 0 water bottles/ fountains.

Cozy room with friendly staff

Stayed in January 2023

The room was impossibly hot. We had to open a window to get the temperature to cool despite turning off the system.

Location was great! We didn't understand why access to Broadway was blocked. The website was misleading, suggesting that there were restaurant services available in the hotel. The Concierge didn't even know about the Harrison; the Check-in staff did, but said they couldn't recommend it.

Stayed in January 2023

- outdated rooms, - no fridge, no kettle - no restaurant (no breakfast)

- location

Stayed in January 2023

I didn't like that it didn't have a mini fridge or microwave wave. In the picture online of the room didn't match the bed picture in the room one of the reasons I picked the room was because I loved the bed skirt the design it had it drew me the color of the curtains to the chair and bed skirt I really liked the blend but the bed didn't have that. Also the tv had a options for chrome cast channel. But I was informed that it didn't work and that options was no longer accessible so I'm like it shouldn't be there. Its people hopes up to a service no longer offered Ijs..

I loved the fast check in. I liked the layout of the room. The room was nice and clean with nice shower and the water stayed very hot which was a good thing!

Stayed in January 2023

Our room was very hot

Stayed in January 2023

No restaurants available at the hotel

location

Stayed in December 2022

room was old school and too basic for the price

location

Stayed in January 2023