restaurant and lounge closed and they cited pandemic (which is considered low risk or over).

location. polite staff.

Stayed in December 2022

The fact there was no hot water one morning. Took forever to get back on. The amount you pay for a room, that was a big inconvenience.

Loved the location hotel was clean and staff friendly.

Stayed in December 2022

heat didn’t work. 38 degrees outside & my room was cold. called twice and nobody came to fix it. tv only had maybe 5 channels that actually came thru clear. No restaurants or bars open at the property. bell service never showed up when I checked out. carried my own luggage out.

location is perfect!!! city view from my room was amazing.

Stayed in December 2022

internet service stop working. water stop heating

The location. cleanliness

Stayed in December 2022

I didn't like that we weren't able to adjust the temperature of the room. You couldn't put it under 68° and even with it off, the room managed to hit 74. It was cold outside but it was way too hot at night. I don't know anybody who can comfortably sleep at 74. I also didn't like the bathroom or anything in it. The caulking in the tub was bad, the paint was chipping on the walls, the towels smelled like sour milk (with the prices we paid, I know they can afford some tide).

I liked the location of this place. You have great food, stores, and attractions within 3 mins. We had a 6 yr old with us and they didn't grow tired of walking because everything was nearby. I also liked how comfortable the bed and pillows were. I always have to bring my own pillow and bedding because I can't trust the quality of a hotels bed but these were great! I also appreciated that the wifi was strong even on the 46th floor. I find a lot of hotels have a hard time keeping stable wifi at that height. I also enjoyed the staff, everyone was pleasant and kind! Which is refreshing.

Stayed in December 2022

No way to turn down or adjust heat. Had to open window. A few places where repairing would help. Some peeling in shower on molding. Frame around heating unit had large gaps. Booking.com refused to lower rate based on a match on their own site

Nice location. 40th floor views were great. Beds were comfortable

Stayed in December 2022

location

location

Stayed in December 2022

Restaurant not open even after hotel refurb

Location, clean, big comfy bed

Stayed in December 2022

Bar restaurant closed

Location

Stayed in December 2022

A fridge in the room would have been nice. No room service or dining options yet, as they just reopened in November. The Times Square ‘view’ from our room wasn’t the greatest. We had our do not disturb card on the door, as we were on vacation and wanted to enjoy sleeping in, after long days of wandering around the city. Room service called two days in a row asking if we wanted room service… why bother having a do not disturb sign for guests to use, when you’re just going to disturb us anyways? The second time we told them the sign was there for a reason, and to not bother us… but we were checking out on the third day anyways. So not being able to enjoy uninterrupted sleep on vacation was frustrating, especially for the price we paid to go away.

The location is FANTASTIC. Central to Rockefeller, 5th Ave, Times Square, and 30 minute walk to Central Park. Staff were friendly.

Stayed in December 2022

Bar area closed and coffee shop has limited hours. Vending machines near ice machine not working on our floor.

Location and it was comfortable and clean.

Stayed in December 2022

There is no rstaurant so can't have a room serivce or not coffee pot or hot water pot then can make sub tea or coffee etc., Or need more salad bar at the downstairs then we can get some bread, snadwitches + greem, if restaurant is open I will stay again.Also the front desk people are so slow? don't know why? I should book directly? then it's fast chek in?

Our room is pretty good size but still expensive for $700 nigh!

Stayed in December 2022

rooms were hot

location

Stayed in December 2022

Hot water doesn’t work properly and heat is running constantly. We had to shut the unit off and literally open up one of the side windows to cool the room down. We told the staff and nothing was done to address it. It was like this for four days. I loved the location and was disappointed

Its a great location but has some maintaince issues that need to be worked out

Stayed in December 2022

we were given a handicap accessible room which I didn’t ask for. the lighting in the bathrooms was so dim it was hard to see. no lighting other than the mirrors and the bulbs were very dim. please add some overhead lighting. I had to call 3 times over several hours to get bedding for the pull out couch.

the location is great. room was large and bed was comfortable

Stayed in December 2022

coffee & breakfast options were limited and very understaffed considering the weekend/time of year.

cleanliness and easy access to our rooms

Stayed in December 2022

Rooms a little outdated w/furniture, our thermostat did not work, and no one came to look at it after calling and questioning it, but we were on the 20th floor and were able to leave the window open which helped cool the room. The cost for parking is a bit ridiculous per night and is a completely separate charge from hotel you pay when checking out. The view from our room was of the tops of surrounding buildings, given the price per night I was hoping for some sort of view of the surrounding city so disappointing on that, but we did not spend too much time in the room, so we dealt with it.

The location was great, the beds were very comfortable, very quiet on the floors given amount of people at the hotel. very spacious bathroom to get ready in. Will definitely consider staying here again, with a few modifications to transportation while there.

Stayed in December 2022

it is an old hotel. there is no service in the room, outside the room. it’s crowded but no service is provided. they do not reply to your messages before the stay. they did not provide new soap and shampoo the second day of stay.

location is great. view is good only if your room is located in the front of the hotel and/or it looks at the times square (only up to 33th floor).

Stayed in December 2022

The beds were very comfortable but wished they were queen size instead of full size.

Loved the location. Staff very friendly and accommodating.

Stayed in December 2022

not clean compare to other hotels I had stayed in New York

very close to everything

Stayed in December 2022

escalator want working, bar was closed

Stayed in December 2022

When we arrived off our long flight and travel the receptionists were a bit slow and all over the place. They sent us up to the wrong room. After lugging up all our suitcases and buggy dying to get in and chill out, we opened a door with a suitcase and stuff all over the room. Not a great mistake to make - we were lucky a naked man wasn't standing there!!! She was apologetic and embarrassed so we made a laugh about it with her and went up to our actual room. We'd mentioned multiple times we had a baby - the room didn't have a crib set up after asking a good few times for it and it didnt have a kettle so we couldn't make our baby formula when we got in. (Maybe the staff dont have children so didnt know) the phone didnt work when trying to call down and ask. My fiancé went down and asked and they eventually brought up both kettle and crib. The first night the phone rang a few times and because it didn't work, it was static on the other side. It was frustrating because we were all asleep including baby. The door knocked and it was a staff member with a suitcase bringing luggage to the wrong room, they mixed our name up with another family. Not great late at night but they made up for it the rest of our stay with being friendly and cleaning the room every day without fail.

The location, right on time square was amazing for us first time visitors to New York. Most people said we were crazy bringing our 4mth old and staying in times square but this was not an issue for us at all. We were close to the things we wanted to see and got the metro for the second part of the trip to get around. No matter whether we slept in late or got up and out early, the cleaner had our room spotless every day. This was essential when having a baby with us. She emptied the nappy bin etc. And she was super friendly every time! We loved the security man that looked after our bags and got us a taxi on the last day. Very friendly! The room size was 100square feet bigger than a room we had booked in Hilton Times Square West for 300dollars cheaper. This helped a lot with bringing an infant. The view out the window was good and we had a bath which was essential for us. Staff were very friendly to us throughout our stay despite a few mix ups.

Stayed in December 2022

Sandra E and Nana were extremely nice and helpful. they provided excellent customer service. the rooms were a great size too.

Stayed in December 2022

the lounge and restaurant were closed

location

Stayed in December 2022

The AC was broken in room

Friendly staff, location was great! Clean, they are doing renovations though so not everything hotel is open but wasn't an issue since you walk out onto Time Square

Stayed in November 2022