Hotel was old. Needs update. Was informed they are closing for 6 months to renovate. Shower handle fell off and has cold weather. You had to turn on the sink faucet and shower at the same time for over 10mins to get warm water. Maintenance came to our room three times.

Close to Times Square.

Stayed in January 2025

The bar area had too many under age children and baby carriages . This area should be restricted to adults only .

The staff were friendly attentive and professional

Stayed in January 2025

Erica on reception - amazing person!

Stayed in January 2025

Room is not like on the pictures!!!! This is totally lie.

Stayed in January 2025

NA.

Great location with easy access to subway. At the start of times square so not too crowded and our room had views of the Thanksgiving Parade which was lovely! Hotel staff are all friendly and approachable. Had the best time!

Stayed in December 2024

everything, staff was not really welcoming, the room was not clean at all the tub was disgusting my family of four would never take a shower in that room it was so dirty n looked like it was painted to try n and cover the dirt, some lamps were broke n barely worked the carpet was sticky n dirty our socks were sticky our room key did not work n had to go get them replaced our first day and parking for less than 24 hours was $95 the room and hotel was not worth the price for 1 night less than 24 hours stay location is nothing without a clean upkeep room. will never book at this location again.

the location was fine and security was good

Stayed in December 2024

The WORST HYGIENE conditions. When I showered, bathroom flies stuck to the ceiling of the bathroom shower booth, and when the water hit them, they floated down as dead bodies. I told the concierge, but they coldly told me to speak to the manager, and after waiting for 20 minutes, I finally met the manager. The manager was rude, said they would send someone, but no action was taken during my entire stay. We had a SHOWER with BUGS during entire stay! The WORST hotel experience I've ever had

Only location

Stayed in December 2024

I didn’t like not having towels in either room for two days. I didn’t like not having hot water in one room and the other room took 20 minutes to get hot. I didn’t like that one room was 67 degrees at all times and one room was a sauna. I also didn’t appreciate finally getting towels and the next day when our room was cleaned we were without towels again.

The Location

Stayed in December 2024

N/A

right in the middle of times square, excellent location, clean spacious room, comfortable beds

Stayed in December 2024

No place to get bottled water or other beverages. The vending machine was completely sold out. But staff immediately resolved it and had water sent directly to our room.

I like that you receive an immediate text message from staff if everything is to your satisfaction as soon as you check in.

Stayed in December 2024

The cleanliness of the room

The location is perfect

Stayed in December 2024

To use the hot water in the shower you had to turn on the hot water in the sink. I don’t know why, but to take a hot shower the sink had to have the hot water running, if not it was very cold. No microwave or fridge.

Walking distance to pretty much every thing, clean, safe. Great view! Awesome people who work there.

Stayed in December 2024

We did not have hot water the first 2 nights. Only 12 chanales on the tv. Could not connect any apps to watch like Netflix - prime -hulu. Tv played the same shows for 5 days. Heat in the room was set at 74. No way to cool the room down. Fans were drought to the room. We cracked or window to get some cool air but the staff would close it every day. Housekeeping walked into the room every day with out knocking or announcing. The just would open the door every morning around 9:00 am as we were getting dressed.

Not much

Stayed in December 2024

Lack of staff follow up, after room was not ready considering we arrived 2 hours after prescibed check in time of 3pm. We were getting ready for events, and my entire group of 7 was forced to get ready in one room. Throughout the ordeal we remained extremely polite with the entire staff yet nobody followed up with us even after asking for a call back.

Proximity and comfort

Stayed in December 2024

No microwave No fridge Bad view Too expensive

The room How clean it was The staff were nice

Stayed in December 2024

Trying to get through to the elevators stayed blocked need staff to keep it moving so guess could by!

The room was a nice size. And comfortable bed is was a good away from home stay.

Stayed in December 2024

Coffee machine on room would be better if kerig and stocked

Close to everything

Stayed in December 2024

I have been asking for refund for weeks now yet no answer from the hotel..the place is old the safety box was broken the heater/ac was not working such that it was so hot all night that I can’t get any sleep..the tv only has local channel..

Nothing except location

Stayed in December 2024

Superrrrr expensive!!! Prices in manhattan has going nuts and this hotel is no different!

Excellent! Clean, well located if you like to stay close to tourist attractions as time square. Very functional!

Stayed in November 2024

Didn't like that there was no restaurant on site

Stayed there for thanksgiving week in 23,went back in oct.of 24 loved the location, staff,plus the doormen jim & Jr are the best.also liked the limo service that is available to get around town alot better than taking a cab. We'll be back again. Don adams.

Stayed in October 2024

The room was too hot. Could not adjust the thermostat.

Location

Stayed in December 2024

Hotel was heaving with people We had no hot water for the first 40 hours and it was implied by staff that we should use the basin to wash in. Maintenance came 3 times and just told us there was an issue with the heater and nothing could be done. Kept being told renovation were happening in January.

Not much beside the ease of location

Stayed in December 2024

Every thing

Nothing. The room is very old. Every thing is broken. The staff is very rud. They charge us on the credit card without our permission 250$ because they claim we smoke in the room. We are Not smoking and we did not smoke. When we spoke with the manager her answer was "despute" the charge. We will not come back and not recommend to anyone in this price you can find much more.

Stayed in December 2024

We asked kettle from reception 2times but never came.normally is complimentary in every hotel even its written.They didnt bring us anything.

Location

Stayed in December 2024

The water was not hot in the shower - very hard to get a shower with warm water. The hotel hasn't upgraded the TV menu even though they no longer provide room service. The hotel restaurant doesn't allow "to go" orders which is extremely hard with children in tow. The temperature was very hard to control in the room.

The location was great even though we typically don't choose Times Square as our hotel location. The check-in staff was very nice. Our room was on a good floor with a fine view which wasn't super important to us anyway.

Stayed in November 2024