The property was excellent

Stayed in March 2024

The reception staff where not friendly. Very abrupt.

Location and the beds where so comfortable

Stayed in February 2024

Asked for a king and they gave us a queen, shower water didn't get hot and toilet seat was broke, they sent the handy man to fix it

Its close to all the happenings in time square

Stayed in February 2024

A momentary difficulty with reserving 2 rooms in booking. com only showing up as 1 room at the hotel

Location near the theaters. windows that opened

Stayed in December 2023

No refrigerator or microwave in rooms.

Stayed in February 2024

No breast buffet

Very good location

Stayed in February 2024

No fridge in room and no kettle, not everyone drinks coffee! Never left any milk sachets either always had to ask.

Great location, good size room as heard NY hotel rooms can be small, requested a high room with a view and they delivered. Never a problem getting a elevator up or down.

Stayed in February 2024

Had to changed rooms 4 times. Shower wasn’t too clean

Location

Stayed in February 2024

Heater in my room made loud noises

Great location and room had great view of time square

Stayed in February 2024

Elevator to lobby was broken. There was a hole in the carpet. When my key did not work I was told to join the check in que, I had to que for wait 15 minutes to get the key fixed.

Brillant location. Super comfy bed. Spacious room. No wait for lifts.

Stayed in February 2024

No frig in room ..uncomfortable bed. Entrance to hotel is hard to find

Stayed in February 2024

The location was AMAZING! It was so convenient--we walked right out of the hotel entrance and were in the heart of Times Square.

Stayed in February 2024

There was a chair missing from my room called about it they said they would take care of it right away never came than a quality assurance person came separately to just check on all the new check in’s I told him about missing chair again said he will take care of it right away no one ever came I didn’t want to change room because I had a corner room with great view also no refrigerators in room $30 extra charge if you want one and no microwave

Great location very big rooms nice views very nice lobby bar restaurant coffee shop baggage claim

Stayed in February 2024

No fridge in the room. Not enough cups for tea and coffee. No foyer lounge.

The staff

Stayed in February 2024

Parking is very expensive. Also, since our last stay this location no longer offers room service, or on site dining.

The location is great

Stayed in February 2024

The lobby bar hours were terrible . Closed when we checked in and closed when we got back from our show.

Location was great!

Stayed in February 2024

Room is narrow for 3 persons

Location is excellent

Stayed in February 2024

The biggest issue is a credit card is required at check it to take a security deposit of $300 for the room which equated to £237. I paid that on 21/01/2024 at the start of a 6 night stay. To date this has not been returned to my card. I rang IHG, owners of Crowne Plaza customer service on 01/02/2024 and made a complaint and requested the funds be returned and was told it was probably due to my credit card company not having returned it. I received a reference no. and assurance I'd get a call back. To date 15/02/2024 I've not had a call back. I'm now seeking a charge back via my credit card company.. The reception staff and the security man in particular at the hotel reception were generally rude. We had a repeated problem with the electric door lock and on three nights out of six we could not get back into the room after long days out. Each time it required the door lock reprogramming rather than the door key cards because it turned out it was the actual electronic door lock that was faulty. Each time we were asked to produce documentation from within the room to identify who we were. We never left our ID's in the room and took it out with us each day in case we needed it when out. The hotel staff were not happy we could not produce ID documents from within the room each time they let us into the room. Their demeanour was rude and left a lot to be desired particularly the security man on the first night. At no point did any of the staff apologise for the inconvenience. In fact we were made to feel we were inconvenience the staff who had to come up to the room to reprogram the door to enable us to get in and were treated like we were some sort of criminals tyring to gain access to someone else's room. The double beds are only small. The room had two. They are not the usual large double beds you get in the USA.

Right in the heart of Times Square. Bar guy was really friendly. Unfortunately I can't remember his name.

Stayed in January 2024

Dated room furniture, bathroom and carpets.

Location

Stayed in February 2024

Room was very warm as air conditioning didn’t seem to work but otherwise a great stay

Central location

Stayed in February 2024

Found roach in bathroom

Location was great

Stayed in January 2024

We were able to walk in from the street, hop on the elevator to the lobby and then access our floor without using a pass card or key. Broken light switch in bathroom, couldn’t turn the light off. Bath faucet was loose and wobbly. On arrival - crumbs on desk chair. Mattress had noticeable dip and wasn’t comfortable.

Location View was excellent Nice pillows & clean sheets

Stayed in February 2024

The escalators weren't working, creating a bottleneck at the one elevator guests can take from the street to reception. There wasn't an automatic door open button at the entrance to help out guests with disabilities. Once I passed the entry point, transport was optimized.

The hotel staff is very knowledgeable, friendly, and accommodating. The decor is beautiful and inviting. The front door is a flat front with no stairs. My room was perfect. The bed was so comfortable, the bathroom was stocked nicely and the shower water pressure was great. Everything from the front door to the garbage bin in my bathroom was clean.

Stayed in February 2024

I’ve stayed before and got a much larger room for 4- this room was smaller but def like many hotels in nyc

Great location, clean and nice staff

Stayed in January 2024

Lack of facilities

Location

Stayed in January 2024