Classy, urban feel in heart of Oakland. enjoyed the outdoor terrace and kind staff.

Stayed in April 2025

The breakfast I ordered on March 15th was simply awful. I’d ordered scrambled eggs, chicken apple sausage, toast to go. The grease covered the bottom of to-go container. The eggs were sunny side up and cooked HARD. The toast absorbed all the grease and I was very annoyed because I paid $27+ tip. I’d originally put $5 for a tip, but by the time I had to pour my coffee into the to go cup from a round mug, and it spilled all over the table, soaking the check, I was done. The waitress, a petite Asian decent woman, returned and said “this check is wet redo it” I changed top to $3 dollars. I did know my breakfast was the wrong order until I arrived at Amtrak and tried to eat it. I couldn’t. I threw it away. And there I was, stuck for an 8-hour train ride to Los Angeles without good. Needless to say I was vexed and disappointed. One positive is that the wet cappuccino I ordered from the tall female bartender upon my arrival on Friday was delicious!

Ruby, upon arrival was AMAZINGLY kind, and generous with her spirit.

Stayed in March 2025

Very nice hotel and room. I liked it a lot. I’ve stayed in two other hotels in downtown Oakland which were equally pleasant but at a lesser price. Based solely on price, I’ll probably stay at one of those other hotels next time.

Pleasant, clean, quiet room.

Stayed in March 2025

Location was in downtown Oakland. It was within walking distance of a few restaurants. Restaurant onsite provided a decent breakfast. Valet parking was $52 overnight. Staff was friendly and the outside terrace provided nice variety to the room. I'd stay again.

Stayed in February 2025

Everything was perfect.

had the pleasure of being assisted by Vanessa during my stay at Kissel Hotel and she made my experience exceptional. I had to move in and out a few times, and she was incredibly flexible, going above and beyond to arrange everything for mr and accommodate my needs, and I really appreciated her efforts. Vanessa was not only professional but also personable and funny, making me feel welcome and valued. It’s clear she truly knows how to treat customers. Thanks to her, my stay was so much smoother and enjoyable. I’ll definitely stay here again should I come to Oakland , and I hope she gets the recognition she deserves for her outstanding service.

Stayed in February 2025

The location in Oakland in general is tough: don't park on the street (my friend's car was stolen), drive and walk on main streets for safety.

I was happy with location on the main street, valet, and restaurant downstairs. I felt safe walking alone at night on the main street. Room was beautiful.

Stayed in December 2024

Beautiful and quite

Stayed in December 2024

Everything was perfect

Stayed in December 2024

Nice hotel for DT oakland and very close to the office I visit. New and clean.

Stayed in December 2024

None

I like the location, atmosphere, accommodation and the staff.

Stayed in December 2024

It was a bit expensive just even the snacks. It was just a little overpriced, especially seeing where it is. I just was turned off by the prices and I believe when you stay there, the valet should be a little bit cheaper. It really was the prices of just a snacks. Other than that it was fine. I would definitely recommend it. It was very cute.

It was very cute and a great location as far as close to places to eat they had a lovely restaurant on site

Stayed in October 2024

I have nothing negative to say we had a wonderful time at this hotel

Beautiful property, very clean, nice and tidy

Stayed in November 2024

Fridge wasn't very cold in our room

Lovely hotel and very comfortable room. Staff was helpful and location was perfect for us. Gym was very nice

Stayed in December 2024

Hotel was great. Nearby restaurants and cafes.

Stayed in November 2024

The manager was extremely accommodating and helpful

Stayed in October 2024

N/A

Friendly and empathetic staff who understood my hotel stay was unplanned due to the Keller Fire evacuation.

Stayed in October 2024

N/A. This was a hotel we booked last minute after leaving a different property that did not meet our expectations or attempt to accomodate us. Should have gone with this one from the beginning.

Everything! Absolutely professional staff, gorgeous hotel, felt safe & well taken care of! Valet car parking in a secure garage added to the appeal!

Stayed in September 2024

We stayed three nights and I was sad to leave

Some people think the location is shady, but it was convenient and my elderly mother and I took a walk around the block and I loved the local kitch

Stayed in August 2024

The meals were delicious & it's in a great location.

Stayed in August 2024

Had a few interactions with staff that were less than serviceable. I called downstairs to get something brought up to my room and the person who answered told me she was too busy and I’d have to come down to get it. I also arrived on a Monday and left on a Wednesday and the same old room service sat outside a room for three straight days and the hallway started to smell. Not sure what their cleaning policy is but the seventh floor was neglected.

In a somewhat safe part of Oakland and nicely decorated. Comfortable rooms, easy access to downtown for business and food.

Stayed in July 2024

Destination fee and what it meant. Not consistent between booking and the hotel.

Great location. Comfortable and spacious room. Nicely designed and decorated.

Stayed in July 2024

The shower should have some closure. The water pressure was low.

The staff was amazing! Great location! The decor was beautiful. The roo²2

Stayed in July 2024

Wish there was a pool and the rooms were a tad bigger. We also were confused about the roofbar- where to enter, hours, offerings etc.

Super friendly check in and at the restaurant.

Stayed in May 2024

In the room: entrance way was painted black which made it hard to see. Bathroom which is off the entrance way did not have a light switch outside of bathroom. Had to go inside the dark room to turn it on. The hall switch was hard to turn on the dark painted hallway as well. Towels were on other wall from shower. A rack near tub would be nice.

Location was good, lobby, bar area was great.

Stayed in May 2024