500 Sargent Drive, New Haven, CT 6511, United States
#3 of 10 hotels in New Haven
Guests' ChoiceBased on 351 hotel reviews
8.8Cleanliness
9.5
Comfort
9.3
Location
8.1
Facilities
9.1
Staff
9.0
Value for money
8.4
Free WiFi
10.0
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End of dialog contentReviewed: 25 November 2024
Kiara
United StatesThey’re racist
Nothing
Stayed in November 2024
Reviewed: 25 August 2024
Jessica
United StatesI didn’t like the fact that you pay almost $200 and don’t get a continental breakfast with it. I’ve never been to a Hilton that didn’t serve breakfast and then the housekeeping was beating on our door at 8 AM when we didn’t even get in checked into our hotel until 3 AM. We had been driving all night and then have housekeeping beating on our door to see if we were ready, I didn’t ask for a wake up call I think it was very rude
It was a very nice property. It was clean cozy.
Stayed in August 2024
Reviewed: 16 August 2024
Richard
United StatesThe air conditioning did not work in our room. very uncomfortable during the night.
Stayed in August 2024
Reviewed: 13 August 2024
Aparna
United Arab EmiratesWould have liked the front desk staff to be warmer/friendlier. Wished there had been room service available and breakfast included. Insufficient number of parking spaces in front of hotel.
Very clean, chic, modern. We enjoyed our brief stay.
Stayed in August 2024
Reviewed: 6 August 2024
Andrew
United StatesThe room was rather short on comfort and amenities. A bottle of water, quality pillows, larger towels, a detachable shower head to get to the hard to reach soapy areas, etc would have made this a better experience. I also wish the AC could go lower and cool the room more quickly. No way to get fresh air into the room.
I appreciated the many, many EV chargers in the parking area. I liked the newfangled (though a bit incomprehensible) lighting/window shade controls next to the bed. I love the brutalist exterior and architectural pedigree.
Stayed in August 2024
Reviewed: 26 July 2024
Yolanda
United StatesThe room was very very small
The location was okay
Stayed in July 2024
Reviewed: 22 July 2024
Nick
United StatesStaff was great. Like the art.
Stayed in June 2024
Reviewed: 15 May 2024
Weaver
CanadaThere was an issue with the lights in the hotel the night of our stay, they came on in the middle of the night and there was no way to turn them off. So we lost a bit of sleep from that.
Beautiful rooms. Beautiful building. Fantastic decor. Very tech focused. And very sustainable.
Stayed in May 2024
Reviewed: 4 May 2024
Carolyn
United StatesThe room didn't face any outside windows. It had a window facing an internal light shaft.
Stayed in April 2024
Reviewed: 7 April 2024
Barry
United StatesMinimal staff, small room, not very comfortable unless you wanted to stand ,didn’t’t like bed, lights and shades hard to work.
Good location, historic building
Stayed in March 2024
Reviewed: 10 November 2023
Lang
United StatesHotel could not let us check in on our second room because the virtual credit card was 8 cents short. I could not check in for 4 hours until they resolved issue.
Nothing. Staff was very rude.
Stayed in November 2023
Reviewed: 4 November 2023
Marina
United StatesLocation, view to the road
Stayed in October 2023
Reviewed: 12 October 2023
Nitsa
United StatesThe room had a smell but they didn’t change room
Location
Stayed in October 2023
Reviewed: 10 October 2023
Taylor
United StatesI would have preferred a firmer pillow, and we would have used a microwave in the room if one was available.
The location was walking distance from popular pizza places that we traveled to see. The staff we met were all friendly and helpful and our room was clean with fun light settings.
Stayed in October 2023
Reviewed: 18 September 2023
Christoffer
DenmarkFront desk indifferent, not at all welcoming. Had food in the evening, tasty, with nice service. What you would expect for a hotel that has 230 dollar standard rooms. Breakfast on the other hand was the worst I have ever had to pay for. Was asked if I wanted tea or coffee as if it was complementary. I ask for camomille, turns out it’s 5 dollars + tip for A CUP of tea?! Had the overnight oats, with strawberries that had gone bad at least 3-4 days prior. Scooped them off cause I didnt want to get sick, the waiter noticed and asked if everything was ok? In Denmark people dont complain to the waiters, because it’s usually not their fault. Danes just dont come back. And that is what I will recommend others to do. Don’t come. Seems like a hotel, in which the owners never set foot, so nobody actually cares. Shame.
The room was nice and very clean. AC kept doing its own thing on the central consol, and controlling the lights became a chore, rather than just flicking a switch or turning a knob. But fancy nonetheless.
Stayed in September 2023
Reviewed: 17 August 2023
Fabrice
United StatesThe hotel is located right next to Ilea, on a big parking lot, surrounded by roads and highways. The view on the water is mainly on the driveway, which makes the extra cost not worthy Staff is not at the level you could expect from Hilton.
The brutalism of the architecture and the interior design in the bedroom
Stayed in August 2023
Reviewed: 20 March 2023
John
United Statesoutside traffic noise. rooms a little small
completely renovated. very nice
Stayed in March 2023
Reviewed: 10 March 2023
Marcia
United StatesNo service at all No one to help a handicapped person with luggage Ramp on an incline hard to get up Light from smoke alarm flashed all night I let light on in bathroom for security it turned off aotomstically Expensive rate for what you get Ran out of parking spaces Did not like room very small Only one small chair in crowded corner could hardly have room to sit on Did it like anything
Stayed in March 2023
Reviewed: 20 February 2023
James
United KingdomBreakfast was awful - stuff unavailable, really poor value for money, unhelpful staff and a hair in our food! On checking in, they also tried to charge me $100 more than my original booking cost. All in all, the whole experience felt expensive for what was on offer
Some real stand-outs - staff on reception and at bar were really friendly, useful shuttle service into town and the rooms were clean and modern.
Stayed in February 2023
Reviewed: 3 February 2023
Joseph
United StatesNo light switches and airconditioning was not controllable. no matter what temp or fan speed I set, it was still hot and way too quiet.
location
Stayed in February 2023
Reviewed: 19 December 2022
Jonathan
United StatesThe minimalist design was boring. The lights and heat were difficult to control from tiny buttons in the room. The barn door into the bathroom squeaked when moving.
Place was immaculate. The staff was very responsive.
Stayed in December 2022
Reviewed: 4 December 2022
Tianqi
United StatesThe room is so small. I feel like I do not have any place to seat except the bed.
The location is so good, also the breakfast in the lobby is awesome
Stayed in December 2022
Reviewed: 21 November 2022
Callandra
United StatesThe price and time. I arrived at about 1am and had to check out at 11 am. Stay was rushed and still had to pay full price of someone who checked in at 4pm
The style and look and accommodation
Stayed in November 2022
Reviewed: 16 August 2022
Catherine
United StatesI called a week ahead to request a crib in our room for our 1 yr old since we’d be arriving late in evening. they assured it would be there. it wasn’t there when we finally got to room…had to call desk 2x and wait over an hour for it to arrive. they gave us a dis-assembled variation of a pack n play that wouldn’t work. took 3 adults to attempt to assemble it but no luck… so baby had to sleep in bed with me and didn’t get to sleep til almost 1 am
very clean & modern
Stayed in August 2022
Reviewed: 25 July 2022
Dmitriy
United Statesbreakfast wasn’t included, parking is shared/next to IKEA, there isn’t anything interesting walking distance to the hotel
hotel was clean and new, the building was interesting, the room was nice
Stayed in July 2022
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