119 West 45th Street, New York, NY 10036, United States
#35 of 428 hotels in New York
Guests' ChoiceBased on 548 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
9.4
Value for money
8.3
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 February 2024
Elizabeth
United KingdomThat we had to come home!!!
This is an exceptional find in such a busy part of Times Square where you can relax away from the bright lights and just reflect on all the fun of the day in the ambience of the hotel bar and the boutique rooms. This was just what we needed after a full on day of sightseeing and walking our socks off! The staff are so attentive ,full of great local knowledge and make you feel so welcome! Dickson gives the best hugs, makes the best drinks! Shona, Demi, Paul and all the team thank you for making this the best trip to New York we will dedicatedly come back!! Thanks Liz and Izzy
Stayed in February 2024
Reviewed: 10 February 2024
Gail
United StatesEverything…staff were very accommodating and friendly. Breakfast was delicious. Rooms were clean and comfortable.
Stayed in February 2024
Reviewed: 7 February 2024
Ilya
BelarusWe had a 8mo and we asked for a crib (which we got) but it was pulling a little of cold air through the floor so she had to sleep with us.
I loved that it was clean, safe, pretty quiet. The staff was very welcoming and diligent in making sure we have best experience. They showed care and extra support throughout our stay.
Stayed in February 2024
Reviewed: 31 January 2024
Mary
United KingdomAll was great
Breakfast was freshly cooked every day. Lovely airy breakfast room. Great variety on menu.
Stayed in January 2024
Reviewed: 25 January 2024
Leonard
United StatesMinor annoyances: - Not much closet space - Pillows too fat - Some spaces a little tight Otherwise very nice hotel
Nice quiet clean elegant
Stayed in January 2024
Reviewed: 9 January 2024
Angela
CanadaThe owner and staff made our stay in NYC over New Years an experience of a lifetime! Excellent location, very charming and good size room for NYC. Thank you Dixon for setting us up so well! We felt very taken care of - just like family!
Stayed in January 2024
Reviewed: 30 December 2023
Mceachron
United StatesVery clean and welcoming
Stayed in December 2023
Reviewed: 27 December 2023
Mary
United StatesThe shower hardware literally fell off the wall when I touched it , and I was unable to get water out of it. But we were only 1 night, so I didn’t report it because it really didn’t matter to us, for 1 night. And sink is very slow to drain. Again, literally just there to sleep.
Staff very friendly and accommodating! Food excellent. Love the garden room setting for breakfast.
Stayed in November 2023
Reviewed: 24 December 2023
Ashton
United StatesA true gem!! Very clean and quiet. Amazing location. Walkable to main attractions. Staff was very personable, made you feel like long time friends. Enjoyed the morning conversation with the breakfast crew at the restaurant. Layout was perfect for family of four.
Stayed in December 2023
Reviewed: 18 December 2023
Karl
IrelandThe hotel staff were very polite, engaging and helpful. Food and drink were good as were the rooms - very comfortable and quiet.
Stayed in December 2023
Reviewed: 15 December 2023
Gian
United StatesLovely, elegant old school NY. Kudos to the hotel designer and ownership.
Stayed in December 2023
Reviewed: 10 December 2023
Georgia
United KingdomThe location could be better, such a lovely hotel deserves to be in a more up class location!
Everything! The staff were the definition of fantastic!
Stayed in December 2023
Reviewed: 10 December 2023
John
United KingdomThe room was small. We booked a superior queen room but we were disappointed in the size of the room, it was a tight squeeze for two people and there was a constant whine, like a vacuum cleaner
Great location. Staff were great, hotel was spotlessly clean and the downstairs bar had a very decent happy hour
Stayed in December 2023
Reviewed: 2 December 2023
Abby
United StatesNothing at all. It was really the perfect hotel stay.
Everything! Location was perfect, it is literally around the corner from Time Square, Subway stations, and great restaurants and shopping. Our room was perfect. It was on the smaller side, but that is to be expected in NYC. But it was still completely comfortable for 2 adults with 2 large suitcases and 2 carryon bags. The bed and pillows were very nice as well. Bathroom was perfect size and the hot water worked perfectly! Noise wasn’t an issue at all, which was a pleasant surprise. And housekeeping came every day and did an excellent job. And the staff were amazing! So, so helpful and kind. The restaurant was also incredibly delicious with excellent service as well.
Stayed in December 2023
Reviewed: 29 November 2023
Hallie
United StatesThe pillows were very big and I couldn't sleep on them either night; the noise level due to the rickshaws outside woke me several times a night.
The staff is remarkable and friendly.
Stayed in November 2023
Reviewed: 26 November 2023
Pamela
United KingdomThere was nothing not to like about this hotel.
Cleanliness, cosy and very good location . Breakfast was amazing and the staff were very friendly.
Stayed in November 2023
Reviewed: 18 November 2023
Katherine
United StatesVery charming boutique hotel in an excellent location! The restaurant is also delicious!
Stayed in November 2023
Reviewed: 14 November 2023
Andrea
United StatesLoved it all.
We love this hotel- so much heart, perfect location, like coming “home” after a big day in the Big Apple. The owner and staff are amazing, Irish vibes and friendliness, great food and drinks in the restaurant on the main floor as well as next door at their pub Connellys. The beds are comfortable, the rooms fresh and the bathrooms are beautiful. Love the shower! Honestly there isn’t a better place to stay.
Stayed in November 2023
Reviewed: 14 November 2023
Jillian
AustraliaMerrion Row is a smaller modern hotel that still has the charm of an older property. The staff really made my stay, all so friendly and helpful. Great location within walking distance to Times Square, Bryant's Park, Avenue shopping and Central Park and very safe if traveling alone as I was. Rooms as good as shown on their website and fantastic food.
Stayed in November 2023
Reviewed: 12 November 2023
Stephanie
United StatesNothing. It was great! So much better than a large, personality-less chain hotel.
This hotel experience was exceptional. They were so welcoming and warm, they made us feel like family from the minute we got there. We only had two days and we felt so comfortable there. My two young daughters said they felt like they were home and refuse to stay anywhere else when we come back to the city. My husband and I agreed! The room was cute and the beds were comfortable, the food at the restaurant was delicious. But the best part was really the people. And of course the location was insanely convenient.
Stayed in November 2023
Reviewed: 7 November 2023
Kamagee
United KingdomThe Irish fella in the bar is a credit to the hotel. Super friendly and gave some great recommendations.
Stayed in October 2023
Reviewed: 1 November 2023
Stephen
SwitzerlandHonestly, nothing.
Location was perfect to walk to most of the NYC main sites or access the metro and yet in a quiet niche 1 minute from Times Square. Shonagh was extremely friendly as was Bernie, Sebstian and all of the staff in the restaurant and bar. It truly felt like a home from home. For being a boutique hotel, one miinue off Times Square, the rooms were quite spacious, clean and very quiet.
Stayed in October 2023
Reviewed: 30 October 2023
Brenda
United KingdomThere was nothing not to like
What a little hidden gem in the middle of Manhattan just a very short walk from the steps at Times Square. A small boutique hotel with beautiful rooms and modern bathrooms. Shona , the hotel manager, always on hand to deal with any queries and to help with any questions you have about the city from shopping to restaurants to directions . Nothing was any trouble to her and her wonderful staff. Hotel has a fantastic bar and a great restaurant too.
Stayed in October 2023
Reviewed: 16 October 2023
Tania
CanadaGirl at cash in the morning was not great. Had a tiny bit of attitude, maybe just a New York thing but everyone else was sooo nice! It was EXPENSIVE, but I get that it was last minute and during fashion week.
Had to stay here because my previous hotel was all booked up due to fashion week and my flight was cancelled due to thunder storms. Location is great, very cute and comfortable, pub downstairs was just what we needed after getting drenched.
Stayed in September 2023
Reviewed: 12 October 2023
Heidi
IndonesiaLocation is perfect. Hotel room is clean and spacious. Staffs are friendly.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content