132 East McCullough Drive, University Place, Charlotte, NC 28262, United States
#176 of 183 hotels in Charlotte
Guests' ChoiceBased on 373 hotel reviews
4.6Cleanliness
5.3
Comfort
5.4
Location
6.3
Facilities
5.2
Staff
6.6
Value for money
5.4
Free WiFi
6.0
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End of dialog contentReviewed: 28 March 2024
Hoennicke
United StatesHad to call the cops on a guy the moment we walked in. The first night someone was trying to get into my room. The phone didn't work to call the front desk to let someone know and I couldn't get through with my own phone.
They had a room available last minute
Stayed in March 2024
Reviewed: 6 March 2024
Charlie
United StatesCancel my reservation without speaking with me
For one a book was looking.com and this little tale tried to charge my card before I got there so I really did not like that and then they canceled my reservation
Stayed in March 2024
Reviewed: 4 March 2024
Tiffany
United StatesEverything. Not worth any of the price unless it’s $50/night.
Location was okay.
Stayed in March 2024
Reviewed: 18 February 2024
April
United StatesWe had to check out at 2:00am bc I was getting bitten by numerous bed bugs. We went down to the front desk to check out and the clerk was clearly drunk. And seemed to be hosting a little party in the lobby. She stated that the general manager would be in around 10:00 am on Sunday morning and we could speak with her to request a refund. We came back at that time and was told that she wouldn’t be in until Monday around 9:00am.
Stayed in February 2024
Reviewed: 17 February 2024
Fowler
United StatesEverything
Nothing
Stayed in February 2024
Reviewed: 5 February 2024
Dorothy
United StatesNothing it needs to be upgraded badly!!there was no smoke alarm in the room ! I have pictures.
Nothing the pictures were all lies
Stayed in February 2024
Reviewed: 4 February 2024
Freddie
United StatesI liked nothing About that place. I am getting on Facebook, Instagram, Messenger and every social media out there to give them Bad publicity like they gave me bad service and lied about my refund. Never ,ever again
It was Horrible , the windows on the 1st bathroom/ bedroom locks were broken, no staff to report it until 7:30 am, they lied to me about texting the manager for her to discount or refund some of my money. She didn't do it. I sleep on top of the bed with heat off and my clothes on to listen for anyone trying to come in thete. It was a Night mare
Stayed in February 2024
Reviewed: 30 October 2023
Miles
United StatesThe location was awesome!
Stayed in October 2023
Reviewed: 4 October 2023
Sarah
United StatesWe seen 2 cockroaches in the bathroom and that was a big concern for us! I thought about complaining but was so tired, I did not say anything.
Room was comfortable and bed felt good. Everything was clean. The bathtub did not stop up and had rust stains, but it was clean. Everything else was clean and looked good and worked...
Stayed in September 2023
Reviewed: 25 September 2023
Dori
United StatesNo mini fridge, no mini microwave, coffee pot broken. Roach climbing wall. Doorknob about to come off so it wouldn't lock.the cold water in the sink didn't work only really hot water. Definitely will not be back.
Breakfast, needs improvement. Only cereal or frozen eggo waffles. No orange juice, machine broken. Roof panels look like they were going to fall out.
Stayed in September 2023
Reviewed: 14 September 2023
Tanaya
United StatesThe no local people rules
They didn’t rent to me because I was local
Stayed in August 2023
Reviewed: 10 September 2023
Liltunchie
United StatesThe arguing and drunk people outside, the broken bed and roaches
Didn’t like anything this hotel has fallen apart it’s not safe here
Stayed in September 2023
Reviewed: 28 August 2023
Veronique
United StatesBad customer service system was down so we couldn't say there. He told we had to stay 25 miles from the hotel to stay there. He was rude
Nothing
Stayed in August 2023
Reviewed: 27 August 2023
Mendaros
United StatesI don’t like the property itself because the facility is infested and dirty too.
I don’t like the property itself because the facility is infested and dirty too.
Stayed in August 2023
Reviewed: 21 August 2023
Brandon
United StatesI had to switch rooms 3 times and didn’t stay my last night I went to another hotel that was clean
Nothing at all very dirty
Stayed in August 2023
Reviewed: 19 August 2023
Covington
United StatesNot updated , stanks , heard dogs barking.
Nothing
Stayed in August 2023
Reviewed: 18 August 2023
Brittany
United StatesYall took my money off my card n i never even stayed there because yall wouldnt rent too locals so ion understand where my money is at
Stayed in July 2023
Reviewed: 15 August 2023
Kaitlyn
United StatesNothing, there was roaches in my room! I checked out 2 hours after I checked in the hotel. Just nasty. Never will go back there again! And the manager was rude and didn’t care.
Stayed in August 2023
Reviewed: 15 August 2023
Daniel
United StatesBc it was nasty.
They were rude racists and didn't allow me to check in w my passport id.
Stayed in August 2023
Reviewed: 9 August 2023
Jazmine
United Statesmy room had no microwave or refrigerator, my kids milks and food went bad, and there was a bug problem.
Stayed in August 2023
Reviewed: 8 August 2023
Stephen
United StatesRoom key card didn’t work upon arrival. Elevator was disgusting. People living at hotel panhandled and always asking if I had cigarettes.
Stayed in July 2023
Reviewed: 31 July 2023
Hannah
United StatesNothing looked like the pictures online. Checking in the front desk person was talking with a friend that was hanging out during his shift, he gave us keys to someone else’s room and we walked in on them. Then we got a new room and it was horrible. Bugs on the bed, phone was broken, desk was broken, ac unit leaking in our room and in the lobby, soaking it up with wet towels on the ground. There were holes in the wall, hair all over, the hallways smelled sour and musty. Everything about it made me feel unsafe and grossed out. I know it’s cheap but I think that’s because it’s so uncared for. Will never be going to that chain again. And will tell others not to go to that location because it was so awful. We had to rebook somewhere else last minute. We were very late to the concert we traveled so many hours for.
Location
Stayed in July 2023
Reviewed: 27 July 2023
Sierra
United StatesEverything could have been better. There was old food from the previous guest still in the microwave. There were roaches as well as ants in our room.
We did not eat breakfast during our stay. We ate breakfast elsewhere
Stayed in July 2023
Reviewed: 26 July 2023
Mariah
United StatesSmelled heavily of cigarette smoke and was in dire need of cleaning and fixing it up. It was so hard to breathe in the main lobby and hallways.
Stayed in July 2023
Reviewed: 23 July 2023
Alicia
United StatesThe deadbolt did not work, the room was extremely small and very outdated.
Stayed in July 2023
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