Paying for parking on the property. It is a little away from the centre of Key West, but offers a good shuttle service.

The location at the ocean, the marina and the inclusive resort activities.

Stayed in August 2024

Room smelled like mold and mildew

Plenty of pool seating; great service for food and beverages.

Stayed in July 2024

Cleaning staff left sliding door slightly open during room cleaning. Came back to hot room.

Room was clean and comfortable. Plenty of pool space.

Stayed in July 2024

Had to pay to park

Outside pool deck

Stayed in July 2024

The cost from Booking.com was different what I was actually charged. Didn't include the parking fee. It that was posted and calculated prior it wouldn't of been an issue.

Overall great experience.

Stayed in June 2024

Your evening bartender, John, was not only a little rude, but was charging guests $20/beer to support his local friends. Avoided the bar at night to avoid being begged for drinks by his friends only to be overcharged. Oh, might want to check the light switches in 4101B too. They would sometimes only work intermittently.

Loved the pools and the staff. Started off with Kerlin(front desk), who was not only exceptionally nice and courteous, but displayed a level of professionalism I have not seen in years and she couldn’t been a day over 18. She’s a natural! So, definitely have a keeper to invest in there. Then, there was Sam(bell hop), who to say went above and beyond to make our stay as easy as possible would be a gross understatement. Another fine example of excellent customer service. These two made our stay feel as though we were staying with family. We wanted for nothing while in there care. Once settled in, we proceeded to the pool/bar area where we meet Kate and Monika. Two more employees who took excellent service to a level unseen since my days at the Broadmoor in Colorado Springs. The two ladies were absolutely phenomenal. We never waited for our food, nor a drink the entire time we were there. Again, these 4 individuals are the reason our stay was absolutely phenomenal!

Stayed in July 2024

The room needed attention. The tv wasn’t working, there was a light bulb out by the bed, and the pull out couch bed was extremely uncomfortable. We were only there for one night so it wasn’t a big issue. Would have been if our stay was longer.

It was located in a very pretty marina.

Stayed in July 2024

They charge $27 per night to park your own car at the hotel 😱

The pool deck area was first class

Stayed in July 2024

Female staff on Friday morning was wrong about pool entrance and was not hospital. Shuttle could not fit everyone at night. People were left behind.

Ocean view and good size of the room.

Stayed in July 2024

Nothing

We loved the room set up with 2 separate bedrooms and bathrooms with a living room area. We were traveling with my parents who are in their mid 80s. It allowed us to be close but not “too close”. Access to the many pools, the shuttle to historic Key West and the concierge were also very beneficial. Everyone on staff was very helpful and courteous.

Stayed in July 2024

Late check in (we arrived at 4pm, and the room was not ready, were told to wait for at least one hour)

Nice and spacious in

Stayed in July 2024

Paid parking

Room cleanliness and comfort

Stayed in July 2024

Food and drinks ordered by the pool and in the room were too expensive. Better eat in the restaurant. Dinner stop at 9pm. No other restaurant available on site. So if you’re hungry you’ll have to go downtown

Everything

Stayed in July 2024

A bit of a fish like smell in the room but it went away after a few hours.

Pool is nice and location and view is also very nice.

Stayed in May 2024

Our towels and bedding were not changed daily

The room was very nice. We enjoyed the pool.

Stayed in July 2024

Staff were so friendly and helpful and view from our balcony was amazing!

Stayed in July 2024

Service. I have asked to make up my sofa bed twice. When I have arrived the crib wasn’t there.

Facilities

Stayed in July 2024

There could be a better atmosphere at the pool. Music is a must.

The grounds and food were amazing!

Stayed in July 2024

All was amazing

It was quite

Stayed in June 2024

There is no separation between the balconies, which is not good for privacy.

The rooms were spacious and well-decorated. The pools were small but clean and good enough for refreshing. The restaurant was satisfactory, and the food and drinks were delicious, but the service was slow. Also, the reception was very helpful during check-in; thanks to Christie for a very warm welcome :).

Stayed in June 2024

There was a wedding and reality show shoot lasting two days. They closed a pool, camera crew everywhere, intrusive and noise until late at night. May want to ask about large events before booking.

Staff were wonderful and very attentive. Property and room very clean. Lots of activities.

Stayed in June 2024

I left a brand new dress in the closet of our room and I called the day we left after we got home and explained to the front desk all they did was sent my call to housekeeping I left a detail message and no one ever got back to me!

Stayed in April 2024

Housekeeping was hit and miss. Had to constantly ask for sets of bath towels. Floor was not swept during our 5 day visit in the bathroom or living areas. Smokers made it difficult to enjoy the balcony many times. Rude and very loud guests who were intoxicated with their own private alcohol was not something we relished. We wanted a peaceful and un-roudy experience. The pool rules stated, "no personal alcohol allowed." However, this rule was NOT enforced. The restaurant on premises has delicious food, but it will take a very long time to get it!

The balcony was beautiful with a great view of the ocean and marina. Beds were comfortable, as were the pillows.

Stayed in May 2024

Potty didn’t work in our room. Need some outside fans and or misters by pool area.

Clean. Not far from downtown.

Stayed in May 2024

Ocean view rooms

Didn't have breakfast

Stayed in May 2024