no communication with hotel prior to stay. everything was through Booking.com. They said they were not able to contact the hotel either.

nice hotel

Stayed in April 2025

Restaurant MonkeyPod experience was negative. Staff were rude and not helpful at all.

Nice room and free upgrade was much appreciated

Stayed in April 2025

no suggestions - everything was very nice

Everything - location, restaurant, the room, the amenities

Stayed in March 2025

Nothing absolutely nothing!

Everything all way down to the staff! My wife and I had one of the best vacations! Definitely coming back!

Stayed in April 2025

Overnight parking was so expensive but I guess that’s normal in Waikiki.

Location was the best to get around Waikiki. Facilities were nice but nothing luxurious. Room was clean but needs some update. Comfy beds and pillows.

Stayed in April 2025

No microwave in the room

Clean, close to shopping, friendly staff, excellent service

Stayed in April 2025

At the start I was disappointed in my hotel choice but as we stayed here the staff, amenities and service won me over. It’s the little details that I’m impressed with. Such as the housekeeper greeting me and surprising me by knowing my name. The pool staff being so positive, light hearted and sharing that sun screen is provided-that was amazing. In addition, the hotel provides filtered water stations and a water bottle to use. The bathroom at the pool was so clean. Then the staff attending everyone at the pool with a positive attitude and remembering me from the day before. Finally, the front desk being so receptive when I asked for a later checkout. Would I stay here again- yes.

Stayed in March 2025

Beautiful property, ideal location, superb clean room. Only bummer was the rude check in staff. But otherwise stellar.

Stayed in March 2025

Nothing

Customer service was incredible. The hotel was clean & perfectly located.

Stayed in March 2025

Restaurants need to stay open till 10:00pm

Great location

Stayed in March 2025

We really just enjoyed our stay and visits the island.

We didn’t have any of the meals at the hotel bec. we wanted to experience and support the locals.

Stayed in March 2025

The AC was very loud, did not cool enough, woke up hot several nights

the location was great, view was amazing, had a view of the city and the beach.

Stayed in March 2025

Nothing

Excellent location, easy walking distance to many area restaurants, beach and shops

Stayed in February 2025

Beautiful property, great location!

Stayed in March 2025

View was spectacular.

Stayed in March 2025

everything was great, location, staff, room, facilities. we stayed twice during our trip, both times got excellent rooms with nice views. staff was great and very helpful. we ate at the on site restaurants and they were great. we used the on site abc store and that was super nice to have.

Stayed in March 2025

everything was great. located directly on the beach, just off the main waikiki drag, convenient to dining and shopping options. room was great, very clean and very comfortable. staff was great, very friendly and helpful, made everything about our stay easy and nice. nice restaurants on site, so you can choose the one that best fits your budget. abc on site too. overall great place with great location and great staff.

Stayed in February 2025

Clean, modern property. The gym was stocked with all the latest machines and weights.

Stayed in March 2025

We were upgraded after some curfuffle on our booking to make our stay the most pleasant as possible ( means a lot to us as customers).

The efficiency of the staff and management team.

Stayed in February 2025

We liked how close this was to the beach, the entertainment every night, the friendly staff and the lovely room we had.

Stayed in February 2025

Should have adult swim times for pool. quite taken over by kids. Monkeypod restaurant was way overpriced. would have been nice to have options for room service foods

Resort was very busy - you cant control that. Clean crew on our floor were very friendly and did a great and efficient job ( Thank you Jackie). Room doors slam very loudly. Noise starts around 6-6:30 each morning -

Stayed in February 2025

It was absolutely beautiful!

Stayed in February 2025

It is a little expensive

Our 4th stay we love its beachfront location

Stayed in January 2025

I would have liked to be able to hear the water on the beach, but the sounds of both the equipment (air conditioning) and nightly music drowned it out unless you were actually on the beach.

It is a large facility, with multiple areas to enjoy it in different scenarios. In addition to the comfortable room and balcony, we enjoyed the on-site dining options, nightly Hawaiian music, beach access, cultural center, concierge services, connections for renting cars and enjoying whale watching, multiple covered and open-air sitting areas, and easy connection to taxis. It is also an easy walk to restaurants, shops, and Waikiki beach.

Stayed in February 2025