Miss the macarons at turn down, but always love the slippers.

Staff are warm and professional. Hotel vibe is calm and inviting. Location to MSG and Penn is fantastic

Stayed in March 2025

i asked for a taxi and was told that they could´nt get one because it was snowing

Stayed in February 2025

There were a couple of minor mechanical issues in our room during our stay (safe wouldn't lock, drapes didn't close well, for example), but they were fixed immediately upon alerting the front desk. Aside from that, the hotel is not cheap, but given all of the above, I didn't mind overpaying as much as I thought I would!

The Pendry is located right in the heart of the wonderful area around Hudson Yards on the West side. Can't say enough about how this area is clean, quiet (relatively), and FULL of great places to eat and shop. The Whole Foods steps away from the front entrance is a great bonus, but really, you can find just about anything within a short walk or subway ride. Penn Station is a block and a half away, as is the Hudson Yards station in the other direction, and we used both to get everywhere in NYC during our weeklong stay. The staff is as polite and wonderful as I can imagine a staff group being. They are respectful to levels that sometimes seem "too much," honestly (for example, it seems they have a policy that no staff member will ride on an elevator with a guest, like EVER, and while I get it, that's really not a big deal, right?). Anyway, I just can't say enough good things about this hotel. The rooms were spotless, with daily housekeeping service including turndowns at night. Traffic noise was only occasionally noticeable.

Stayed in December 2024

Leaving

Overall the food is lovely however it’s expensive as you would expect in a five star hotel . The decor is beautiful great size rooms with everything 5 star . The beds super comfy

Stayed in October 2024

Overall none but slow service in zou zou restaurant

Modern design, clean rooms. They clean the room twice a day which is very important to me. It took me awhile to find the right hotel in NYC as there are so many bad reviews from other hotels. I don’t want my vacation to be stressed

Stayed in August 2024

Amazing hotel! During our stay at the Pendry Hotel in New York, we were thoroughly impressed by the exceptional service provided by the team. Their attentiveness and professionalism truly enhanced our experience. The hotel itself is outstanding, with its stylish design and excellent amenities making it a top choice for any visit to the city. Highly recommended for a memorable stay! The neighborhood is very nice too! New and modern, near attractions such as The Edge, Vessel, High Line, Hudson Yards shops and good restaurants. And also some blocks away from time square, 5th ave and so on. We hope to get back again soon!

Stayed in August 2024

No negatives

Everything was top quality

Stayed in July 2024

breakfast service - this is something what has to be improved and than the hotel will become one level higher

staff and managers very helpfull, supporting, great localization and nice views from the rooms

Stayed in June 2024

Room could have been bigger. The bathroom sliding door would not slide and it was very hard to wedge it out.

Breakfast was ok. It was not included but I ordered it to my room one day. The $10 admin fee was ridiculous as I ordered coffee for $12 and had to pay $10 admin in that. Not impressed at all.

Stayed in June 2024

The breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as well.

We got an apartment on the 21st floor; the view was stunning. Each day, when we returned to the room in the afternoon or evening, the room was prepared, and chilly music was turned on.

Stayed in May 2024

Too pricy

Location

Stayed in May 2024

Nothing.

Location Size and quality of room, amentity within the room Customer service

Stayed in May 2024

Nothing

Really stunning design hotel located between Chelsea and Hells Kitchen - great location for us.

Stayed in April 2024

When we checked in, even though I made the booking under my name and my husband's, the person behind the front desk only acknowledged my husband as the primary booker and addressed me as a "Miss" using my maiden name. While it's my choice to keep my maiden name and not change it to my husband's name, informally, and in the booking itself, I used Mr. & Mrs. ____ for our names. The team should be more sensitive to this nuance and not just assume or treat me like I'm a plus-one.

Located in a new development in west Manhattan, it is close to Hudson Yards, the High Line, Penn Station and downtown and midtown are all within walking distance. Lovely interior midcentury design. Cosy yet spacious rooms -- a plus in NYC!

Stayed in April 2024

Bed too hard

Everything! Great option in NYC

Stayed in March 2024

Very modern and clean!

Stayed in February 2024

Breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte table service. We missed some hooks to hang our wintercoats, there would be sufficient space for a few of them in the entry of the room. There is a lot of shelve space but space for clothes(hangers) in the closet is limited.

Beautifully designed hotel at a great location in short walking distance from metro lines. Very quiet at night although in center of Manhattan. Fantastic restaurant (ZouZou) on site. Large floor to ceiling windows with open view, even on the not so high 8th floor. Friendly and helpful staff at reception and door.

Stayed in February 2024

N/A

Service received upon arrival. Quality of room and size. In room dining service, used twice. Location, easy to access Times Square and MSG.

Stayed in January 2024

Great location, super friendly staff, very comfy bed and room :)

Stayed in January 2024

I come to new york quite often, just felt my go too spot took a longer time to reach! I would try during summer.

One of the reasons I chose this pendry is the fact that a floor plan was available of the room type, the room exceeded my expectations! The staff was beyond amazing and the pendry had wholefoods and daily provisions just downstairs!

Stayed in January 2024

nothing

very nice and luxuriously equipped room very friendly reception

Stayed in December 2023

There wasn’t anything to dislike.

It was very clean and quiet, no interruptions. The best customer service, very kind and welcoming.

Stayed in December 2023

Spacious with lots of storage room, great location by Penn station and Whole Foods, and fantastic customer service.

Stayed in November 2023

Very crowded gym for the space

Location and clean

Stayed in November 2023