2193 Parkway, Pigeon Forge, TN 37863, United States
#149 of 554 hotels in Pigeon Forge
Guests' ChoiceBased on 3117 hotel reviews
8.6Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.6
Staff
9.1
Value for money
8.8
Free WiFi
7.4
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End of dialog contentReviewed: 28 April 2024
Lawrence
United StatesRepeated times of not having access to building when we saw others enter without problems. This was reported to the staff at least four times in the two days that we were there. I even thought it could have been the reader, but the stafff said it was not.
Location to shows. Did not eat breakfast at the hotel. Room was awkard with furniture layout.
Stayed in April 2024
Reviewed: 27 April 2024
Diane
United StatesElevators were being remodeled so they weren’t in use
Location clean readily changed room to ground floor at check when I asked
Stayed in March 2024
Reviewed: 26 April 2024
Blizz
United StatesWhat didn't I like? Breakfast - bland, repetitive. Staff - indifferent, uninviting. Many inconveniences like the door card/keys not working. elevator out of order. Among other things.
Location, location, location.
Stayed in April 2024
Reviewed: 26 April 2024
Gary
United StatesHad to get new keys every day of a 6 day stay. Would not stay programed. Construction workers laying carpet opened my door with permission and left it open. Literally. Rm# 313 from 4/13 to 4/19 was my stay. I was supposed to be contacted by the manager and that never happened. Put yourself in my place.
Location was nice. Very good breakfast.
Stayed in April 2024
Reviewed: 25 April 2024
Gertrude
United StatesPoor repair of building. Room keys didn't work. Elevator was down. We carried suitcases down from 3rd floor.2 ladies had dogs in hotel.
Seemed clean enough I liked the coffee machine.
Stayed in April 2024
Reviewed: 22 April 2024
Juanita
United StatesNothing
Booking dot.com lied about the price and paid almost $200 hundred dollars a night for a crimie rood at remade in the elevator was not working my sister has knee surgery and had to climb the steps. When we checked in the room house keeping was on the floor and I asked if I could get something to clean the toilet cause it smelled like urine so he can in and cleaned it then he had to come back in and unstop the toilet. When coming down to eat it smelled like sewer in the breakfast room it smelled the same. Another lady was in there and she said she's been asking for days about the smell.it was by far not a $200 room. But we didn't have a choice because everything was taken because of the car show.bit I will remember the next time and I will pass this on to others
Stayed in April 2024
Reviewed: 21 April 2024
Beck
United StatesRemodel was ok but had everything lay out in the hall way came back one day room was left wide open anyone could have walked in our room and helped them self to my stuff kids running up and down hallway till 200 am been staying there the last 8 years will not be back
Stayed in April 2024
Reviewed: 20 April 2024
Lori
United StatesThey were replacing carpet which made it difficult to get around on our floor. Pool room needs serious TLC. Fitness room was closed out entire stay
Family suite was larger than I thought. Morning staff and kitchen staff were friendly.
Stayed in April 2024
Reviewed: 19 April 2024
Steve
United Statesno ay to get to 2nd floor but walk
no
Stayed in March 2024
Reviewed: 19 April 2024
Marquise
United StatesThe elevator was broke so I had to carry a heavy car seat upstairs when I asked for 1st floor anyways because this reason
Cleanliness
Stayed in March 2024
Reviewed: 15 April 2024
Tanya
United StatesPool was cold. Housekeeping trash are cups we bought that was on the deck. Need better breakfast. Had to get another fridge in the room because would not get cold and I had med to keep cold.
The location was ok.
Stayed in March 2024
Reviewed: 10 April 2024
Michael
United StatesWas not informed up front that elevator was being replaced and we had 3rd floor room. Pool area dark and not enough seating.
Staff was very accommodating. Carried luggage up to room. Changed room to 2nd floor for 2nd of 2 night stay.
Stayed in April 2024
Reviewed: 8 April 2024
Felicia
United StatesPool was green, breakfast was limited.
Convince of the location.
Stayed in April 2024
Reviewed: 8 April 2024
Sylvia
United StatesFriendly people on day shift.
Get was ok.No Wi-Fi in room.I went to front desk several time to tell them .They didn’t care If I had Wi-Fi .This was morning people working there these afternoon help me too get Wi-Fi.
Stayed in April 2024
Reviewed: 7 April 2024
Lyndsay
United StatesThe elevator not working
Breakfast was Exactly what we expected & tasted good.
Stayed in April 2024
Reviewed: 7 April 2024
Julia
United StatesBeds were uncomfortable and it was very crowded while we were there. No elevator.
Good location!
Stayed in April 2024
Reviewed: 5 April 2024
Wendell
United StatesThe 1st room bed full of ants 2nd room air did not work right
Location breakfast was a plus
Stayed in April 2024
Reviewed: 5 April 2024
Umesh
United StatesThere was a hard smell in room, Room looks dirty even though they are not. Limited options for breakfast. Elevator was down during my 2 days stay. There was no closet in the room for keeping your clothes.
I like the location.
Stayed in April 2024
Reviewed: 5 April 2024
Amanda
United StatesThe room was very dated, had an odor, and there was hair stuck to the shower wall from previous guests. The pool was cloudy and also smelled terrible. And the fitness room was an actual bedroom that they put 3 pieces of equipment in.
Great location.
Stayed in April 2024
Reviewed: 5 April 2024
Melanie
United StatesLocation
Stayed in April 2024
Reviewed: 5 April 2024
Stack
United StatesPool was small and elevator was not working during our stay
Rooms were clean and comfortable
Stayed in April 2024
Reviewed: 5 April 2024
Alisha
United StatesElevator down and didn’t get notified until day of. Rooms were just ok.
Location
Stayed in March 2024
Reviewed: 4 April 2024
Angela
United StatesThe hotel needs a lot of update. The inside pool area needs some kind of ventilation it was very hot and muggy in there as I was allowing my kids to swim. The hotel is older as I know that, but it is really in need of some major updates.
Very close to a lot of attractions
Stayed in March 2024
Reviewed: 4 April 2024
Tameita
United StatesDoing remodeling no elevator, lot of noise before 7am and after 10pm. Workers blocking the hallway and doors. Doors being propped open late at night at the back and side of building. Did not get the message of remodeling and no elevator till 2 hours before check in. Breakfast was nothing special. Had a light above the head board would not turn off. Had to have staff climb behind the bed to unplug it.
Room was spacious and comfortable
Stayed in April 2024
Reviewed: 1 April 2024
Sierra
United StatesElevator was down and had to do steps and wasn’t told before stay.
Breakfast was decent, new towels given everyday, and decent tables for breakfast
Stayed in March 2024
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