Did not like the odor of the building. Just old, needs freshening up.

Room was clean and staff was great!

Stayed in November 2023

The hot tub part of pool didn't work the steam room didn't work they have roaches and they did nothing about it when I brought it to their attention multiple times no room movement not money back nothing

The location was great the breakfast was good

Stayed in November 2023

Toilets are very low to ground and lids rattled in 2 of our rooms. Beds are very high. Not good for seniors or shorties. Elevator is at the end of hallway near pool area but the buildings length away from the front desk, breakfast area, and end of the hall rooms.

Location was perfect. 3 of our rooms were clean upon arrival. 1 had to request further cleaning, however it was handled efficiently. Lobby and sitting/breakfast areas were very nice.

Stayed in November 2023

The rooms were nice, clean, but could use some flooring updates.

I believe you need some additional lighting in the back parking lot. Breakfast was good. Staff was very friendly. Overall good stay!

Stayed in November 2023

Strong odor from the swimming pool everything electrical hooked to one switch if you turned off the switch you had no TV no lights nothing bathtub super slippery had to put small bath mat in to stand

Did not get any

Stayed in November 2023

Some staff members wasn't polite or helpful hotel was runned down

Nothing

Stayed in October 2023

The hotel and room smelt like mildew really bad! Our room smelt a lot worse! Every time we walked into our room, we felt extremely disgusted! Thinking the carpets are what is smelling so bad!!! The place definitely needs to be updated!!!

Breakfast, staff and location was great!

Stayed in November 2023

Bed was too firm for my liking. Description of room said Mountain View and it was a view of a restaurant parking lot.

Good location. Clean.

Stayed in November 2023

All staff was great but one lady who was super rude to us

Clean

Stayed in November 2023

Needs more

Desent

Stayed in October 2023

Previously answred

Whole place smelled of chlorine both nights pool had a foam on it both nights our toilet clogged the whole time they gave us a plunger to keep fixing everytime we flushed and it was just dirty bed was super hard pictures advertising the place very deceiving if I could get some kind of discount that would be wonderful but be it's not going to happen I just won't go there again in fact we decided to stay 2 more nights and moved to another hotel instead of extending our stay with the Ramada

Stayed in October 2023

The bathroom tub was disgusting and neither of us would use it.

They had a vacancy.

Stayed in October 2023

The commode was too low to the floor.the sink drained wouldn't drain.i ask them to fix it...the hair dryer wouldn't heat up. The beds were very uncomfortable...hard to get in & out of.the bathroom light flickering when turning it on the heat wouldn't stay on few min,then stay off longer before it would turn on again.the breakfast needs more selection. Need regular hashbrowns not whatever that was they served.

The room was very spacious...

Stayed in October 2023

Our toilet handle would stick, and water would run constantly until you manually pulled it back up. The AC fan made a weird noise, too.

The staff is so nice and we love the location.

Stayed in October 2023

Poor customer service.

They called me 3 hrs before check-in (1/2 into my trip to TN) to inform me my room was not availble! My husband is handicapped and requires a roll-in shower. After booking, I called the hotel to request the handicap room with a roll-in shower. I was told it was available for the days I reserved. They even sent me an e-mail saying my room type was available. My guess is someone came in previous to my check-in date, needed the room type I reserved, and needed it during my reserved date as well. So, instead if telling them the room was only available for the night, it was much easier to tell me it was not available even though it was reserved to me!

Stayed in October 2023

The bathroom was dirty. The seat was up on the toilet my husband and I could not stay. I would like a full refund. My husband suffers from OCD so we could not stay. I tried to contact them for two days prior to double check our accommodations but could not get thru. They told me they would be in touch with booking.com about it. Have not seen any adjustments to my charge card. Would greatly appreciate a quick resolve to this matter.

Stayed in October 2023

Noisy cars on main road. No water on Tuesday afternoon. No coffee on Wednesday morning

Great location

Stayed in October 2023

Water was turned off for 5 hours. Could not take shower for dinner. Tub drained slow and toilet stopped up daily

Location was great. Room was clean

Stayed in October 2023

The indoor pool area it was very hot and steamy, I was told there were jets like a jacuzzi.but was not working. I was asked to trade my room for a room that had a king bed and fireplace . But when I arrived it was a handicap room with no fireplace. Also the coffee machine at breakfast broke down .

Conveniently located.

Stayed in October 2023

When i went into the place to check in, there was no greeting, never had this kind of experience before. Stayed for 3 nights and they never made the beds, didn't vacuum, didn't clean the toilet bowl, they only changed the towels. And the wifi was very very weak!

Kitchen staff were pleasant.

Stayed in October 2023

There was a disturbance up above us that lasted till 5 in the morning. My husband went and told the front desk and the girl was sleeping and didn't do anything and I called the front office a couple times and no answer. We were convinced someone was going to get hurt very bad. We are still waiting in a refund that Ramada said we were getting but it hasn't come yet.

Stayed in September 2023

When we booked the room we were told we would get a handicapped room with a shower and no tub. When we checked in all they had available was a room with a tub. The reservations meant nothing.

The staff was friendly but unable to help with our needs. When we made the reservations Booking.com should have told us that we are not guaranteed anything.

Stayed in September 2023

Bathrooms were pretty gross in the forgotten spots, (vents, corners, under counter.) Shower felt old, a bit grunge, lile an old motel feel. Decor in the rest of the room is a bit dated. We had two beds in our room which was (huge) but one little TV was so far away from the main bed you could barely see it. And the way the two beds were arranged in the room, the other person wouldn't get to watch TV from the other bed. (There were chairs to sit and watch.)

The small town feel of the staffs personality. Very home like and comfortable. We felt safe there. I would have loved to steal all the pillows, ok, maybe the whole bed could have come home with us. Very comfy.

Stayed in September 2023

Commodes in bathroom were so low that it made it very difficult to sit and get up. Please get chair height commodes for all rooms. That would be the best update you could do🙂

Breakfast was great! Staff went above and beyond to prepare and serve a wonderful breakfast!

Stayed in September 2023

The room. There was a mini-fridge on the floor with a microwave on top. The room was VERY old and not updated. There was a rusted bathroom vent that would not turn on, rust in the tub, the soap dishes. The on site manager told us the rooms were old, but clean. There were chairs against the wall in the room; no real place to sit. Totally a mess. We arrived around 2:30/3:00 in the afternoon after driving 5 hrs. My husband is not well. I could not leave the Ramada this late in the afternoon to try to locate another hotel. Imagine our surprise on the way to breakfast seeing the open doors to the rooms being cleaned. They were very nice. Nice bed linens, a desk with a TV. Plenty of room to walk around. Then we looked in a bathroom - granite countertops, very clean, the commode was not missin screws. If we had one these rooms, we would have probably stayed. I slept very little that Tues nite, thinking about the conditions in this room. Wed morning we packed and were ready to check out after breakfast. I told the lady at the desk, Sami (sp) that we were checking and and wanted to cancel for Wed and Thur nites. I told her the room was terrible and that I had pictures. She didn't want to see them and proceeded to tell me I should have left on Tuesday when I saw the room. Well, that's really easy to do, except when you have a husband who is not well. So, we checked out and went to get a luggate cart. We loaded the cart and walked thru the lobby with the cart. Sami, was at the desk and said she apologized for everything. She also said, she would refund all 3 days, which did not happen. Lesson learned. You cannot trust a booking.com photo of a room. The room online was definitely what we got.

The breakast as OK

Stayed in September 2023