2179 Parkway, Pigeon Forge, TN 37863, United States
#437 of 554 hotels in Pigeon Forge
Guests' ChoiceBased on 1791 hotel reviews
6.9Cleanliness
7.3
Comfort
7.3
Location
8.1
Facilities
7.0
Staff
7.7
Value for money
7.7
Free WiFi
7.9
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End of dialog contentReviewed: 30 July 2024
Trista
United StatesOur ac didn't work the first night, we told the front desk twice and had someone look at it, but it wasn't until the next day it started getting cold. Our shower heads were coming out of the wall.
It was close to stuff in town, great location. The people at the front desk were very nice.
Stayed in July 2024
Reviewed: 29 July 2024
Darrell
United StatesWhen we first got there put us in a room with only a box frame and a small pick of foam mattress. We complained and they move us to another room with a mattress. The sink faucet end keep blowing off and sprayed water everywhere also it drip all the time. Floor were dirty my white sock were black on the bottom. Bathroom door knob was loose didn’t complain
Nothing
Stayed in July 2024
Reviewed: 26 July 2024
Freida
United StatesClean
Stayed in July 2024
Reviewed: 23 July 2024
Pamela
United StatesI liked everything.
Great location. Clean rooms and big rooms.
Stayed in July 2024
Reviewed: 22 July 2024
Zachary
United StatesIt was nasty, unclean, and the room looked like it was mid construction before they gave it to us. Someone even used the toilet
Location was convenient
Stayed in July 2024
Reviewed: 21 July 2024
Ashley
United StatesIt was Dirty, had roaches, staff was rude, AC in room didn’t blow out cold air and it leaked in our floor, refrigerator did not work, they only give you 2 towels per room and when they are dirty you have to wait on them to wash/dry them and bring them back, holes in wall, messy paint job. All in all it is a shit hole and should be shut down!!
The pool and it was located close to everything.
Stayed in July 2024
Reviewed: 21 July 2024
Collins
United StatesThis hotel is priced low for a reason. The facilities are heavily dated, the hotel halls and rooms have a smell, and the cleanliness of the establishment was way below expectations. The pool was nice until, multiple globs of hair were floating in the water. The staff was quite short and rude with its visitors, but fulfilled request eventually.
The location was in close proximity of attractions and the main street. Despite heavy traffic, within reasonable time we reached all of our destinations.
Stayed in July 2024
Reviewed: 21 July 2024
Richard
United StatesThe air conditioning in room didn’t work.
There was really no breakfast, just a few sweets
Stayed in July 2024
Reviewed: 19 July 2024
Crutcher
United StatesThe staff was very friendly and the hotel was very clean and quiet
Stayed in July 2024
Reviewed: 15 July 2024
Gage
United StatesThe fact our toilet didn’t flush, there was hole that was just plastered up in the shower, and the beds were uncomfortable.
The flooring was nice
Stayed in July 2024
Reviewed: 15 July 2024
Joy
United StatesThe air conditioner wasn’t working well
The location
Stayed in July 2024
Reviewed: 15 July 2024
Kailey
United StatesNice place off the side of road, access to everything like restaurants and such!
Good price and very simple & comfy!
Stayed in July 2024
Reviewed: 14 July 2024
Mcintosh
United StatesThe fact that my room was not cleaned before or during my stay there was garbage under the bed and they never sweep the floor or cleaned the tub or the toilet we never had any soap.
Stayed in July 2024
Reviewed: 12 July 2024
Scottie
United Statesall the plugins and lamps didnt work. The furniture was all banged up. There was Nats in the room. The microwave and fridge was old and dirty.
Most of the staff was friendly and the room was reasonably priced. Convenient location.
Stayed in July 2024
Reviewed: 11 July 2024
Chloe
United StatesAs soon as my Fiancée and I walked into what was supposed to be a non smoking room there were 2 used cigarettes sitting on the counter by the sink. When shown to the staff they expressed no concern to my fiancée having asthma and not able to sleep in such a room and assured us that all of their rooms were “non smoking” even though there were cigarettes visibly on the counter. The receptionist told us the cigarettes were from a staff member who was supposed to be fixing a broken rod in the room although he “didn’t smoke in the room he smoked them outside.” She expressed no concern or empathy for our situation. We requested a new room but the hotel had no vacancies. We then requested a refund or credit towards another hotel due to my fiancées medical concerns and the hotel staff denied. Due to not getting a refund we had no choice but to stay at the hotel.
They didn’t have many options for breakfast. They only offered 2 choices of cereal and 3 options for breakfast muffins/bars.
Stayed in July 2024
Reviewed: 11 July 2024
Ronald
United StatesNo restaurant
Nothing
Stayed in June 2024
Reviewed: 8 July 2024
John
United StatesWanted $250 extra for my service dog. She is fully trained and serviced. With all paperwork and forms. And I have stayed there several times. This is illegal. The the racism I felt from the clerk was awful. I’ve never been talked to like this.
Wanted $250 extra for my service dog. She is fully trained and serviced. With all paperwork and forms. And I have stayed there several times. This is illegal
Stayed in May 2024
Reviewed: 8 July 2024
Eric
United StatesCigarette butt and tobacco in coffee dispenser. Fruit flies in room and bug found in sealed coffee packet in room. Rooms do not get cooled off. The owner is constantly cooking personal food and smoking up the hallways and personal room. Terrible experience. Money back requested. Health inspector was called. NASTY PLACE.
Location was good.
Stayed in July 2024
Reviewed: 7 July 2024
Malisa
United StatesFamily enjoyed swimming and the location was great.
Stayed in July 2024
Reviewed: 6 July 2024
Dawn
United StatesThere was nothing we didn't like the staff was so nice. They were just so polite.
Everything was great my grandkids and I really enjoyed our stay. Looking forward to coming back in the fall.
Stayed in July 2024
Reviewed: 6 July 2024
Barry
United StatesThe pool paint was peeling and needed shade. The breakfast needs serious work. Cereal and muffins is not considered breakfast to a majority of people when told the hotel serves breakfast!
The availability of the pool is nice
Stayed in July 2024
Reviewed: 6 July 2024
Jason
United StatesGreat stay. Great price.
Stayed in July 2024
Reviewed: 6 July 2024
Annie
United StatesLocation was perfect and it was very clean
Stayed in June 2024
Reviewed: 5 July 2024
Alicia
United StatesOlder, didn’t appear very clean, and the breakfast was a joke
Location
Stayed in June 2024
Reviewed: 5 July 2024
Javier
Dominican RepublicWell I cloud said that the TVs at least it would be better if tgey can have smart TVs at least we can use our phones to connect with the TV in watch our preferences programs.
I fully recommend this place to stay, rooms are very clean and organized the staff are very respectful, great Back yard pool and not mention the location where everything is close.
Stayed in July 2024
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