400 West 42nd Street, Hell's Kitchen, New York, NY 10036, United States
#177 of 431 hotels in New York
Guests' ChoiceBased on 10783 hotel reviews
8.3Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
8.2
Staff
8.6
Value for money
8.0
Free WiFi
8.7
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End of dialog contentReviewed: 4 April 2025
Xander
United StatesNo hot water from Shower for a few hours, was resolved later on.
Great location, friendly staff.
Stayed in March 2025
Reviewed: 4 April 2025
Jillian
PhilippinesValue for money. Simple place to stay thats central to a lot of tourist locations. Manage your expectations though, rooms can get a bit packed. We weren’t able to open our suitcases comfortably (we had 2 medium-sized ones).
Stayed in March 2025
Reviewed: 3 April 2025
Gladys
United StatesThe sink drain was difficult to open and close and leaked onto the bathroom floor. Construction work was being done on the side of the building which created a disturbing vibrational noise. While, there was a sign posted in the room, we did not know this beforehand. The work was supposed to end by 4pm and continued until well past 4. We were unsure if the odd noise was from the construction or just part of the room noise which was disconcerting.
Good location. Staff very cordial. Clean room.
Stayed in April 2025
Reviewed: 2 April 2025
Bruno
PortugalGood location, excellent price/quality ratio, will be back for sure in future trips!
Stayed in April 2025
Reviewed: 2 April 2025
Zeren
TurkeyFor the first 2.5 days of our 6-day stay, there was an issue with the hot water. We were informed about it at check-in and told it would be fixed by the morning, but the issue persisted. The staff handled the situation calmly and did their best to help, so we were understanding. Once the issue was resolved, our experience improved and continued smoothly. Check-in and check-out were super fast.
Stayed in March 2025
Reviewed: 1 April 2025
Raymond
United StatesMore power outlets and drawers under the bed (instead of cubby spaces that would leave belongings on the floor) would be nice. The TV only received one local news channel and that was unexpected for such a modern designed space.
Great location, just west of the main part of Times Square/Theater District and along the 9th Avenue corridor of restaurants - very walkable to everything in Midtown. Staff member (Sahar) was able to accommodate a very early check-in which allowed me to settle in and refresh before starting my weekend visit. I've stayed here before so I knew to expect a small room, but the space is well designed to fit a comfortable bed, chair, and bathroom.
Stayed in March 2025
Reviewed: 31 March 2025
Anna
BrazilFor the first two nights we had problems with the hot water, which was not working. Therefore, could not shower in the first night, for the second they gave us keys to another room where the water was working.
The location is simply incredible. Right by Times Square and the main subway stations, you can get anywhere in New York very quickly. From the Port Authority in the next block you can even get the Uber Shuttle to JFK for less than the train would cost. The hotel is modern and well designed. The room had a nice view and was comfortable, and was ready well before check in time. Staff were friendly.
Stayed in March 2025
Reviewed: 30 March 2025
Sydney
United StatesIt is super good for its value - it gets the job done! Provides a comfortable living experience while visiting in New York.
Stayed in March 2025
Reviewed: 27 March 2025
Angiepoppy
BelgiumThe only thing I was not happy, first day my shampoo was not refilled so we could not take immediately shower, and sockets are not like we have in Europe, I had to buy myself an adapter. Room is very small but it did not disturb me as I knew it before booking of course. I would stay there again with pleasure. Another thing disturbed me the windows in the loung and bar were very dirty... The rest was really great.
Hotel clean, nice personel, and most of all good location. for me it was possible to reach every place on foot, just about 1h30 minutes on foot to Broadway bridge. I got amazing room on the 18th floor with great view, just straight ahead amazing sunsets.
Stayed in March 2025
Reviewed: 27 March 2025
Shanequa
United StatesWas no hot water the night time. Very busy New York noise nothing I can’t take but it was just a lot being from upstate.
Stayed in March 2025
Reviewed: 27 March 2025
Mark
United StatesShower curtan poorly placed and water gets on floor of the rest of the bath
Small room
Stayed in March 2025
Reviewed: 27 March 2025
Mike
United KingdomI only found one channel on the TV - not a problem as I was out most of the time.
Well located - easy to access - good welcome by staff. Bar facility on site that's useful for a final drink at the end of the day. The room is basic but comfortable. Near to Local 42 a great local pub
Stayed in March 2025
Reviewed: 26 March 2025
Dana
United StatesLocation
Stayed in March 2025
Reviewed: 26 March 2025
Antonio
United StatesGreat location
Stayed in February 2025
Reviewed: 25 March 2025
Patience
United StatesWe liked everything
Location
Stayed in March 2025
Reviewed: 24 March 2025
Chali
ZambiaThere was no kettle in the room
Bathroom was clean and spacious
Stayed in March 2025
Reviewed: 22 March 2025
Sara
SwedenThe shower wasn't the best. I also missed access to a fridge (even a mini fridge).
Great value for money, the room had hangers and a desk.
Stayed in March 2025
Reviewed: 22 March 2025
Konstanta
GreeceWas a bit dusty and without fridge
The venue was amazing!! 5mins walk from Times Square!! Easy to walk around to the local shops and restaurants!! The room was small but warm!!
Stayed in March 2025
Reviewed: 21 March 2025
Richard
United KingdomI was happy with everything
Location is good and had all I needed
Stayed in March 2025
Reviewed: 21 March 2025
Jie
ChinaThe quilt should be changed to a thicker one.
Nice place, nice front desk and nice price. Very close to times squre. I love this place.
Stayed in March 2025
Reviewed: 21 March 2025
George
United KingdomLocation
Good location,rooms good and clean would stay again
Stayed in March 2025
Reviewed: 18 March 2025
Alan
United StatesWho doesn’t like more space? 😎
Convenience for the locations.
Stayed in March 2025
Reviewed: 18 March 2025
Kwagala
UgandaNo one held with luggage
Very clean
Stayed in March 2025
Reviewed: 18 March 2025
Van
United StatesNot enough bright lighting, towels were a little rough
Near public transportation
Stayed in March 2025
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