Reviews of Holiday Inn O'Hare Area by IHG 3 stars
5615 North Cumberland Avenue, Rosemont, IL 60631 , United States
#23 of 26 hotels in Rosemont
Guests' ChoiceReview score
Based on 562 hotel reviews
7.8Score breakdown
-
Cleanliness
8.2
-
Comfort
8.1
-
Location
8.2
-
Facilities
7.9
-
Staff
8.2
-
Value for money
7.7
-
Free WiFi
8.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 2 April 2025
Brendan
Australia31 reviews3 helpful votes8.0“Close to airport and Blue line, friendly hotel useful for late arrivals or early departures at ORD.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
Windows don't open ,so couldn't get fresh air. No milk provided in room (only 'creamer'). No instructions on how to use coffee machine to boil water for tea. No toaster/microwave in room, but obviated by free buffet breakfast (yay!). Breakfast bar had no tea.
Large king bed, very comfy. Nice views over city. Close to Blue line stop. Friendly helpful courteous staff (even at a check-in at 2 a.m.). Free breakfast (yay!)
Stayed in April 2025
-
Reviewed: 31 March 2025
Gail
United States5 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted via mobile
Staff was wonderful, friendly and helpful!!
Stayed in March 2025
-
Reviewed: 19 March 2025
Wai
Hong Kong23 reviews8.0“Comfortable stay”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
We did not seem to be welcomed in visiting the bar at the hotel after we returned from our late evening night out at a concert. Perhaps it’s near closing hours of the bar (midnight) as we visited the hotel bar around 11:30pm. Anyways, eventually we were efficiently served with our drinks and we managed to chill out a bit quickly before it closed.
Convenient location near to Allstate Arena where we came to attend a concert. Mariano’s groceries and Fashion outlet also within convenient driving distance. Spacious room equipped with microwave and fridge and coffee maker , easy for making simple meals. Hotel has its own bar and restaurant with late evening meals too.
Stayed in March 2025
-
Reviewed: 17 February 2025
Santos
United States1 review7.0Good- • Leisure trip
- • Couple
- • King Room - Mobility Access Tub - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The fridge did not work
Stayed in February 2025
-
Reviewed: 28 December 2024
Sylvia
United States6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
It's a bit pricey and
Comfortable and nice people
Stayed in December 2024
-
Reviewed: 13 December 2024
Iman
United States5 reviews7.0“The rooms and hallways need to be renewed”- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The rooms and hallways need to be renewed
The location is so close to airport
Stayed in September 2024
-
Reviewed: 21 November 2024
Povilas
Lithuania107 reviews10 helpful votes9.0“Ok”- • Business trip
- • People with friends
- • Standard Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
You can not open the windows in the room
Nice bar for every evening! Good breakfast. You can walk till Donald covienience center if you are for exibition things. 7 min walk till blue line train which get you to Chicago downtown in 50min
Stayed in November 2024
-
Reviewed: 18 November 2024
Judith
Austria33 reviews9.0Superb- • Leisure trip
- • People with friends
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
There was no good descriptions where the hotel shuttle is picking you up. You have to wait at Terminal 2 in the lower level oder at Terminal 5 in front of the main entrance. Please describe this a bit better for future guests! We waited in the wrong spot.
Stayed in November 2024
-
Reviewed: 15 November 2024
Ewelina
United Kingdom10 reviews1 helpful vote8.0“Very comfortable stay with blue line within walking distance.”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted via mobile
Shuttle bus does not come to the international terminal unless you call in advance. The trouble is quite often international travellers don’t have working phone line and you can’t message/call using Internet (via WhatsApp for example). We wasted nearly two hours waiting for the shuttle because no one responded to our messages. If we knew this earlier we would have just used the train.
Our stay was super comfortable. Great location, with blue line just 5/7 min away. Very helpful to have shuttle bus included.
Stayed in October 2024
-
Reviewed: 28 October 2024
Ken
United States73 reviews7 helpful votes9.0“Clean, good location to use L for airport or downtown”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
We wanted a good location next to the L.
Stayed in October 2024
-
Reviewed: 23 October 2024
Esmeralda
United States2 reviews8.0Very good- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Tv wasn’t working
The bed and bathroom mirror New soaps
Stayed in October 2024
-
Reviewed: 14 October 2024
Nioniosfr
Greece21 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
It was a regular hotel.Nothing special. The windows were not clean.
Once we stayed just only one night and it was important to us to be in close distance with the airport, the location was just fine. There is also good connection with the city centre so we had the opportunity to see also chicago.
Stayed in October 2024
-
Reviewed: 28 September 2024
Nina
Ukraine33 reviews3 helpful votes9.0“Good, but could be better.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
The location is convenient - just two train stops from the airport. But it was tricky to walk to the hotel from a train station. The hotel's site says: "This hotel is a 4-minute walk away from the Blue Line Metra Train Station." But how to walk, which direction, it wasn't clear. And it wasn't easy to go with bags. They could at least print out a route and add it to the description. Not everyone comes by car.
We had a clean and cozy room, a good size, and a comfortable bed. It wasn't really quiet, but there was a beautiful view of the sunset. Aircraft noise didn't bother us. The staff was very friendly and helpful.
Stayed in September 2024
-
Reviewed: 23 September 2024
Mollie
United States5 reviews1 helpful vote8.0“Good, but might not be the best for young babies.”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite
- • Stayed 2 nights
- • Submitted via mobile
It’s sooooo close to the airport. All you hear is airplanes all day and night long. Not a huge deal for adults but our baby had issues staying asleep because of it, even with a sound machine on.
The breakfast was great, staff was friendly and fast. The room was what we needed for a weekend stay.
Stayed in September 2024
-
Reviewed: 17 September 2024
Atif
Saudi Arabia60 reviews13 helpful votes9.0“Excellent locations for the travelers by air or by road”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
Small lobby area which can get busy with restaurant and check-in customers inflow togther.
The comfort of the room, bathroom and bedding
Stayed in August 2024
-
Reviewed: 15 September 2024
Jon
Canada3 reviews7.0“Good for rmergency stay near O'Hare”- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
Weird to comment, but the in-room did not work and we did have need of making local phone calls.
Room was spacious. . . two queens.
Stayed in September 2024
-
Reviewed: 15 September 2024
Andrews
United States4 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Room looked old and tv was old, looked like a budget hotel instead of a $371 hotel.
Very friendly kind staff and amazing lovby
Stayed in September 2024
-
Reviewed: 4 September 2024
Nanda
United States3 reviews7.0“Just normal”- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
They locked the door before we check out . We request 30 min late check out and they declined to accommodate even tho there is plenty of room available.
Location and breakfast
Stayed in September 2024
-
Reviewed: 2 September 2024
Eckart
Germany28 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
Probably a small detailed map or detailed precise explaination how to reach/find the metro station would be helpful - we got lost a little
Great Hotel for a good price. Its very convenient to be so close to the airport and has a free shuttle. We used the metro to go to the centre.
Stayed in August 2024
-
Reviewed: 30 August 2024
Maksym
Ukraine37 reviews6 helpful votes9.0“A good place to stay overnight on a long journey.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
No fresh air in the room
Cleanliness, staff
Stayed in June 2024
-
Reviewed: 17 August 2024
James
United States5 reviews8.0“Cancelled flight - needed help on Booking app for correct guest name; time consuming”- • Leisure trip
- • Solo traveller
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Ok
Ok
Stayed in August 2024
-
Reviewed: 12 August 2024
Shelby
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The doors have a gap on the bottom which is a security and safety concern. Other than that everything was fine.
Stayed in August 2024
-
Reviewed: 11 August 2024
Hussain
Canada2 reviews9.0Superb- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
Everything was good.
Stayed in July 2024
-
Reviewed: 7 August 2024
Maureen
Ireland6 reviews8.0“Good stop over hotel”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
Breakfast was excellent as were the staff, extremely friendly
Stayed in July 2024
Guests also reviewed these properties:
-
Fairmont Empress HotelVictoria, Canada
-
Hotel LadurnerMerano, Italy
-
Amaris Hotel Bandara Soekarno HattaTangerang, Indonesia
-
Del Castillo Plaza Hotel PucallpaPucallpa, Peru
-
Habitat Apartments SotsBarcelona, Spain
-
Miranta Hotel - Apartments & StudiosAegina Town, Greece
-
Gästehaus PhoenixBad Neuenahr-Ahrweiler, Germany
-
Mi Capricho, Luxury ApartmentMijas Costa, Spain
