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Reviews of Riverside Tower 4 stars

3455 Parkway, Pigeon Forge, TN 37863, United States

#57 of 556 hotels in Pigeon Forge

Guests' Choice

Review score

Based on 2355 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.5

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    9.0

  • Free WiFi

    8.5

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Showing 1126 – 1150

  • Reviewed: 1 April 2024

    7.0
    Overall pleased with the central location and cleanliness of the facility. It could use some continued renovations. We w
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    It seemed as if it was still under renovation or repair. The elevator had cardboard down as the floor. The bathtub floor in our room was kind of messed up. No iron/ironing board in the room.

    It was centrally located to attractions and dining. Operators were attentive and kind. The vouchers for breakfast were awesome! I love the fact there was an indoor pool!

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    The bed was to hard, pillows not comfortable, no coffee in room

    Location, updated bathroom, size of room

    Stayed in March 2024

  • Reviewed: 1 April 2024

    6.0
    Good location. Hotel needs a lot of updates inside and outside
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    First room assigned to us had a lot of human hair on floor although it had been cleaned. Switched rooms. Thst room had dried up spill beside bed on floor.

    Location was good. Easy close parking

    Stayed in March 2024

  • Reviewed: 31 March 2024

    5.0
    Not ever going to stay here again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The way that we were treated by the staff. We were singled out on noise coming from our room but was ok for everyone else to be loud. The paint of the bottom of the tub was peeling off the tub, floor were dirty around every corner, pillows and beds were all hard as as a rock, when asking about different pillows was laughed at.

    Location only

    Stayed in March 2024

  • Reviewed: 26 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Bed was horrible, extra firm mattress, made my whole body hurt

    Good location, friendly staff and very clean

    Stayed in March 2024

  • Reviewed: 25 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    We came for our anniversary, but I wish we would have stayed elsewhere. The bed was terribly hard and springy. I could not sleep at all because it was so uncomfortable. The toilet was visibly not cleaned upon arrival (urine on the seat, build up) and a towel had red stains on it.

    The front desk worker was nice and the voucher for breakfast was a good addition! The spa bath was a good size.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The floor was peeling off in the bathtub and was very rough on the feet and wasn’t able to set down and take a bath. The beds were very un comfy and blankets were very thin too.

    The location of the property and easy access from the elevator to get to the sidewalk to walk by the river. Covered parking was very nice as well.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Could use updating

    Great location

    Stayed in March 2024

  • Reviewed: 9 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Oil based paint chips all over porch chairs werent strong legs were weak Floor wasn't swept Paint fumes in hotel was strong Pool was closed Fireplace was falling apart The table where we sat to eat dinner was very wobbly

    Jacuzzi

    Stayed in March 2024

  • Reviewed: 7 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The indoor pool heater was down and it was never mentioned till after we checked in so the pool was really cold. Breakfast that was supposed to be free at the hotel was actually a voucher for a place near there to eat which sounds okay at first but it only covers a pancake and drink that’s it or you have to pay. Super inconvenient it’s not at the hotel. Then the balcony is shared with ur neighbor which was never mentioned. Then the worse part was Sunday when we are packing up and I’m checking everything I just so happen to look up near the sink and there was a huge black mold spot in the ceiling. So we had breathed that all weekend… will not be back.

    Staff was friendly and location was good.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    4.0
    Not horrible but not great
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 4 nights
    • Submitted via mobile

    The pool was supposedly heated but was not the jacuzzi was terrible the shower had no pressure had to change rooms do to not being cleaned properly and had brown stain towels.

    The bed

    Stayed in March 2024

  • Reviewed: 4 March 2024

    7.0
    Overall a good experience. I just placed a towel on the bottom of the shower/tub to stand on.
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    Our room was clean, however it looks like they attempted to paint the bathtub in the bathroom and the paint is peeling up. When I questioned the receptionist I was told basically all three rooms were this way.

    The location is fantastic!

    Stayed in February 2024

  • Reviewed: 21 February 2024

    2.0
    Could not sleep on hard bed
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 5 nights
    • Submitted via mobile

    Hard beds

    Unfortunately everything was fabulous except how hard the bed was. We checked out early due to not being able to sleep comfortably. Front desk was amicable and stated they’ve had this issue before. Please fix it! We love RT but can’t handle the uncomfortable beds!

    Stayed in February 2024

  • Reviewed: 15 February 2024

    5.0
    It was nice.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    The beds were extremely hard and no heat or air in the first room. The pool heater was out and it was advertised as a heated indoor pool.

    Great location and everyone was friendly. Very clean.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Better Than Expected!!!!
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    I would have liked the room to be more spacious. But not a big issue. Rather had private balconies instead of shared. But again not the worst thing.

    Room was clean with nice comfortable beds. The TV played clear. The wifi has a great signal. And the free pancake voucher was a plus at the restaurant. With the option to pay $5 to get the buffet. Savings me around $13 or more on each person. And you receive a breakfast voucher each night you stay. We enjoyed the facilities, the location and the crew that runs the place. Will stay again in the near future.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Would stay here again.
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Thin walls, noises.

    All was wonderful, the only downfall were the thin walls. We could hear every little noise. We enjoyed the breakfast.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The cold elevator and no silverware in the room

    The breakfast voucher

    Stayed in January 2024

  • Reviewed: 12 January 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    Room wasn’t cleaned the first 4 days

    Stayed in January 2024

  • Reviewed: 12 January 2024

    7.0
    It was okay wish bed was more comfortable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    How the room smelled like weed . The bed wasn’t comfortable at all

    How clean it was how it was close to the island the room had alot of space the staffs was sweet and was very helpful

    Stayed in January 2024

  • Reviewed: 8 January 2024

    3.0
    Would not recommend it
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    All most everything about the room

    Stayed in January 2024

  • Reviewed: 5 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 3 nights

    The elevator was down during our stay.

    The location

    Stayed in December 2023

  • Reviewed: 1 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Bed was very hard. Spa tub jets wasn't great

    Stayed in December 2023

  • Reviewed: 24 December 2023

    7.0
    Great value for money, would stay again
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Shared balcony Bedroom by the ice machine was incredibly noisy in the morning Draft in room from main balcony door

    Great location Parking was easy and Free

    Stayed in December 2023

  • Reviewed: 19 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    See above.

    Location was great. Booked a room with a fireplace. Fireplace didn't work. Had to move to another room. Bathroom tub had a hole knocked in it. Fireplace glass so cloudy that you hardly could see the flame. I will stay here again though because the location is great. The free breakfast coupon was nice also. Hotel really needs updates.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    7.0
    Good Place good value for the money,
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 3 nights

    You could hear your neighbors were a bit noisy and you could here them coming and going. They were very loud several nights. The mattress was a bit old but I am also picky and have a hard time sleeping on different mattresses. Parking can be a bit tight if multiple people are coming and going at the same time.

    The size of the room was amazing. The fireplace and tub was a great addition. The location was also good. The room was clean and the staff was super friendly and responsive to needs. We enjoyed our stay here and would stay again. Good value for the money!

    Stayed in December 2023

Showing 1126 – 1150

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