What's not to like?

They were very friendly and accommodating to our requests. The room was very clean and the beds were comfortable. The bathroom was clean and the shower was accessible. Parking was easy. Great value for the money and excellent location.

Stayed in April 2025

Wasn’t told there was no night clerk at Ruby so after my taxi dropped me off at Ruby I had to walk over to the Montvale to check in then back to Ruby to discover the gate was locked, back to Montvale to get their night clerk then back to Ruby - 4 trips back and forth between both hotels at midnight after a 25hr travel day. And their breakfast voucher doesn’t even cover your morning coffee. What a racket. Will never stay here again.

Nothing

Stayed in February 2025

pillow was a little flat, shower head way too high and you have to get in the shower to turn it on

Great food

Stayed in November 2024

Dog food on the carpet, so it wasn’t vacuumed. Night stand had something sticky on it, so it wasn’t cleaned. Stuff on the wall too. I am glad I brought lysol wipes. Gross! Sheets smelled funny. Bathroom exhaust fan was like a 747 airplane engine. Shower needed to be wiped down. Street noise was SUPER loud. Chair in room was falling apart. Parking was full so had to go to overflow lot and wasn’t easy to find. Why did I pay $175 to clean?! Disappointed.

Stayed in November 2024

Location was perfect; close to an event we attended. Enjoyed the Saphire lounge afterwards and breakfast at Rosie's the next morning.

Stayed in September 2024

The toilet in our room was difficult to flush, but still worked. I stayed a few years ago before the remodel and missed the unique looks of the rooms from before.

Great location, super nice staff, and cleanliness of rooms.

Stayed in August 2024

Receptionist tried to charge my credit card $75 damage deposit before our arrival and my card was blocked. At the check out, she overcharged us claiming it’s $25.00 for parking when parking was advertised as $5.00. After inquiring about the amount he adjusted the amount and emailed me another invoice however the bank record still shows the overcharged amount.

The room was relatively clean but the rest of the place needs lots of work.

Stayed in August 2024

Big disappointment compared to Bonner's Ferry facility. This is some kind of renewed 1970 facility with parking under the rooms. Rooms are comfortable, but otherwise sparse, TV, wifi, refer. something like a coffee maker. Elevator serves south set of room, if on east side need to pull luggage up several steps. from elevator level. It worked for short overnight stay. Wouldn't want to spend much time here. Better hotels at near same cost are available.

Interior court parking if space available. Low noise from street. In downtown, if that is important. elevator, sort of,

Stayed in August 2024

This is a somewhat strange facility in design and function. It seems it is a refurb of a 1950's type facility. The rooms are smallish and sparsely appointed. Did have wifi and TV, that was about it. Big disappointment compared to their facility in Bonners Ferry where I normally stay.

Rooms were adequate for an overnight stay. Parking was within the confines of the facility so not at risk from street parking. It is in the downtown section of Spokane and near the hospital and shopping. We did not explore as were on pass through trip. We did get a good discount on the room rate via Bookings.

Stayed in August 2024

She is getting a bit ragged around the edges. Stair carpet with tears and paint fading.

Convenience, value, and comfort .

Stayed in July 2024

Very clean room. Curious staff

Stayed in July 2024

Na

Very clean

Stayed in July 2024

lack of parking at hotel forced me to park on street where car window was smashed by homeless people who are everywhere. will never stay there again

Stayed in July 2024

I was unaware the parking lot gate would be locked at night & I was unable to park my rental car in the parking lot, after returning late from meeting with friends. Thankfully there was a spot near the lobby door...however I had to climb through the gate to be able to get to my hotel room. I wasn't given the code to the gate! It was a challenge in the morning to back my rental car out of the narrow driveway.

I chose Hotel Ruby for the location; downtown, off-street parking & close to where I wanted to eat & meet up with friends. I lived in Spokane for many years; I knew about the hotel from being a Spokane resident.

Stayed in May 2024

The artwork at the property, and Sapphire bar.

Stayed in June 2024

I wasn't aware that the hotel doesn't provide a housekeeping service. Our room was never cleaned during the 4-day stay.

Maybe a good place for college kids.

Stayed in June 2024

Charged me to park in their parking lot

Stayed in April 2024

The listing advertised free parking, we had to pay for parking- we had to park in a lot away from the hotel, and in a sketchy public lot, used for their overflow that they couldn’t accommodate in their own lot that they locked behind a gate. Had we been able to park inside this lot the checking in and out was very inconvenient, as there was no person to manage a service desk. The railings on the 2nd story would never have met codes, they were so low, and the bathroom was so tight and small the counter ran over the top of the toilet, where the hairdryer hung precariously, and could have electrocuted someone if it got knocked off its shelf into the toilet. It was clean though, older but clean, over priced, for cheap furnishings, tiny room, and no amenities that you would expect to pay for $180

Stayed in March 2024

The heating did not work most of the time

Stayed in October 2023

The bathtub was not designed to relax in comfortably.

Stayed in December 2023

We have been staying here for years due to the location. The sapphire Lounge downstairs is also lovely I just wish it was open on Sundays like it used to be. The staff at the front desk and the cleaning staff are friendly and great and eager to help. Some of the rooms are small but you can see that in the description and pick what you want. We picked the small ones if we're not going to be in there very much.

Stayed in September 2023

Nothing

Friendly staff, great location, and good price

Stayed in September 2023

Really my only concern was the tv being to small and it was hung very crooked on the wall mount, which made it unpleasant to watch.

Location to Knitting Factory venue

Stayed in September 2023

Great place for downtown Spokane festivities. Friendly staff

Stayed in September 2023