475 North Cache, Jackson, WY 83001, United States
#9 of 43 hotels in Jackson
Guests' ChoiceBased on 696 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
9.1
Staff
9.1
Value for money
7.9
Free WiFi
8.5
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End of dialog contentReviewed: 1 June 2024
David
United StatesNa
Na
Stayed in May 2024
Reviewed: 1 June 2024
Klaus
United StatesBar/lounge only open til 10 pm
Dinners at the Rustic were top notch....also took advantage of the shuttle to town
Stayed in May 2024
Reviewed: 31 May 2024
Cheryl
United States3 issues 1. Romanian driver- we asked him how his day was going and he said “I’m very busy” in a tone that made us feel like we were a burden to his day. He also had a foul odor (Europeans may not bathe everyday but he needs to because the smell is offensive) 2. The spa was very over priced. It included a 20% tip which I completely disagree with. And then left a line for additional tip. I always tip 20% but 15% is standard and I feel that adding 20% for themselves is bad business practices. 3. Hot tubes were not hot enough
It was unique and a great location to downtown. The spa onsite was very nice and convenient. The breakfast was amazing and the helpers were great. Office staff was very accommodating to our needs with trips and excursions. The heater in the bathroom was so nice after a cold day on a rafting trip. (Heated floors would be a nice touch )
Stayed in May 2024
Reviewed: 26 May 2024
Mendy
United StatesThe bathroom needs more towel racks to hang wet towels on.
Breakfast was great and convenient. Perfectly located within walking distance to everything. Friendly and helpful staff.
Stayed in May 2024
Reviewed: 24 May 2024
Lindsey
United StatesGreat breakfast, great location. Cabin was comfortable and clean.
Stayed in May 2024
Reviewed: 21 May 2024
Pierro
United StatesBreakfast was poor quality. Eggs seemed like powdered eggs and hash browns from the frozen food section of the local supermarket. Restaurant food was "so-so".
The room was comfortable and quiet
Stayed in May 2024
Reviewed: 21 May 2024
Nubia
United StatesExcellent service
Stayed in May 2024
Reviewed: 21 May 2024
Brian
United StatesI had to leave
Everything was great
Stayed in May 2024
Reviewed: 20 May 2024
Sarah
United StatesEverything was wonderful
Beautiful! Love the cabin styles, the beds were like clouds! And breakfast was amazing. The staff are all very lovely especially the late night!
Stayed in May 2024
Reviewed: 20 May 2024
Tracey
United StatesPillows too soft and not supportive. That is honestly the only thing negative I have.
Amazing resort. Rooms super clean! Love that there was a heater in the ceiling right when you got out of the shower so you weren't cold. Free breakfast was amazing. Staff were super helpful and going out of their way to help you. The staff emailed and texted prior to arrival to see if there was anything they could do for our stay such as book trips. I highly recommend this place.
Stayed in May 2024
Reviewed: 13 May 2024
Gerard
United StatesCozy bar for evening meal and drinks.
Stayed in May 2024
Reviewed: 13 May 2024
Myrom
United StatesThey were doing maintenance on the parking lot at the time so it was somewhat dirty and gravel and lots of places all in all they’re taking care of their property very well.
Your property was very inviting provided great breakfast every morning any services that you could imagine they would try to accommodate you. They had a nice bar pool and sauna.
Stayed in May 2024
Reviewed: 12 May 2024
Candice
United StatesRoom was warm with little circulation. Shower head should be replaced.
Beautiful place!
Stayed in May 2024
Reviewed: 10 May 2024
Sharon
United StatesIt was beautiful. Lilly was so helpful with directions and places to go
Stayed in May 2024
Reviewed: 7 May 2024
Carlos
United StatesN/A
Cleanliness and attention to detail of the staff. Literally all of them
Stayed in May 2024
Reviewed: 30 April 2024
Kim
United StatesNothing....everything met our expectations.
It is a beautiful property! The bed was super comfortable and the cabin was cleaned for us daily. The breakfast buffet included with our stay was excellent.
Stayed in April 2024
Reviewed: 26 April 2024
Liliane
BrazilThe main reason why I choose this hotel was because of the view that seemed to be beautiful in the photos. I know that spring there is off season and they take the opportunity to do some repairs at the hotel, but I was very disappointed that they put us in a room with no view at all, only a wall. They have some cabins at the same range near the lake and when I ask to move there, they said it wasn’t possible because they were closed but in the next day we saw that there was a couple staying there in cabin 137 which was empty before. Also the hot tub wasn’t clean.
The breakfast was really great, rooms very comfortable and walking distance to town (but they also had shuttle)
Stayed in April 2024
Reviewed: 22 April 2024
Tammy
United StatesThe only thing was an abundance of geese poop everywhere but I guess it comes with the territory.
The location and the hotel surroundings were tranquil. Everything there was wonderful. The cabin the view the service and the breakfast was excellent.
Stayed in April 2024
Reviewed: 19 April 2024
Sky
United StatesIn our first room (we were moved due to concrete work), the window blinds were extremely dusty and caused an allergic reaction of sneezing and congestion. Once moved to a different room those blinds were clean but there was dust on the valance curtains that would fly off every time we moved it to access the restroom/shower. Just some additional dusting or dust busting minivacuums on curtains/blinds is needed.
Loved the variety and the omelet and fruit options.
Stayed in April 2024
Reviewed: 7 April 2024
Ronald
United StatesGreat location
Stayed in April 2024
Reviewed: 12 March 2024
Riverflows
United StatesFor the price I paid, i expected more variety for breakfast.
The view is great. Exactly what i was looking for. The staffs are very helpful and responsive. The outdoor pool is great. The room is spacious and clean. Amenity also excelent!
Stayed in March 2024
Reviewed: 9 February 2024
Trisha
United StatesNothing
It's beautiful. We like the location to walk to town.
Stayed in February 2024
Reviewed: 13 December 2023
Nubia
United StatesThe outside fire-pits didn’t work It needs more outside furniture near the creek
Breakfast excellent, Javier is the best. Location 5 stars Shuttle: excellent Room: beautiful, peaceful, romantic Housekeeping: excellent Laundry service: excellent Staff: excellent
Stayed in December 2023
Reviewed: 15 November 2023
Nicholas
United StatesSoap tended to dry out our skin
Location and rooms were great, breakfast was perfect for what we we needed
Stayed in November 2023
Reviewed: 27 October 2023
Patti
United StatesThe only issue we had was the 1st night we went to the bar to have a drink, we were served water and then no one came back to take our order, we finally went to the bar ourselves and ordered and waited and waited for our drinks. We we’re finally walking out and the bartender said I have your drinks coming. I think we waited approximately another 10 minutes if not longer to get the drinks😡😡😡. This was the only bad experience we had while staying there.
Everything was great.
Stayed in October 2023
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