The hotel is situated perfectly, beds are really comfortable, the staff is really attentive and kind, however the hotel is super crowded and a bit old so if you plan on a longer stay it could be a bit challenging.

Stayed in April 2025

Great location. Rooms are very small. Beds are small and super soft like sleeping on a thick kitchen sponge, not comfortable because you sink right in and is you have 2 in the bed then you roll into each other. Ok for the price. They don't actually have parking.. it's a third party garage and costs $90/day.

Stayed in March 2025

The full size beds were absolutely too small. When we booked I didn’t fully read that these were not queen beds. You just cannot have parents and kids sharing these glorified twin beds. They are nice for a single person but not for 2. Our family was cramped and on the edge of the bed. The rugs are really tattered and the whole place feels dark and in need of some tlc. NYC is an exciting stay but this room just felt like a drag to return to at the end of a day out sightseeing. Bit of a bummer. However our housekeeper was awesome and so accommodating of our jet lag.

Stayed in April 2025

The fitted sheet did not fit - I think it was a queen or king size sheet on a double bed. The pillows were very lumpy, and the bedside drawer was dusty inside and contained some sort of container to hold soda cans...? Also, there was construction on the foyer so navigating the greatly reduced reception area when it was full of visitors checking in or out was a challenge.

The location was great, and the view over 7th was great.

Stayed in March 2025

Everything was just a bit dated and the lifts took forever when the hotel was busy. Also the rooms were quite noisie i could hear other people most of the night. I know they are having a refurbishment atm so hopefully these things will be sorted soon.

Value for money, I liked the lounge space and also thought the locations was great.

Stayed in March 2025

There was not a fridge in the room. I called the front desk and was told there was a $25 fee. I explained it was for medical reasons as I had medications that needed to be refrigerated. They said the manager would call me. Did not hear from anyone. I called again. Was told the manager would call me, again, no call. Had to keep meds in the ice bucket for the duration of the trip.

Great location. Room was very nice. Hotel was very clean.

Stayed in March 2025

The bed skirt had stain the first night. The sink was dripping and couldn't be turned off. The toilet backed up, but was repaired right away. No refrigerator in room. I would think with all the money that was paid for the room for the 3 nights, making the room feel more like a room with options, it felt like a room with two beds, which it was. This has not been my experience in the past. I was disappointed.

location near theaters

Stayed in March 2025

The down side are that no WiFi was available and to leave our bags early morning before the check in time was charged☹️ We were already paying for the stay and I thought was an absurd to charge us. Plus what hotel now a days do not offer WiFi for their guests?!

The down side are that no WiFi was available and to leave our bags early morning before the check in time was charged☹️ We were already paying for the stay and I thought was an absurd to charge us. Plus what hotel now a days do not offer WiFi for their guests?!

Stayed in March 2025

Expensive

Very expensive but good location

Stayed in January 2025

Everything was okay except I’m still waiting for my balance from the 300$ which was taking from my credit card during check .i was told I’ll receive the remaining balance once I check out. I think after I receive the balance I’ll be fair not bias

Stayed in March 2025

The breakfast is really overpriced. You cannot do ala carte and the buffet pricing is outrageous . the hotel had renovations at the lobby and it was not commmunicated while booking the property.

The location is awesome and the staff was very courteous and helpful.

Stayed in January 2025

The elevators did not work, and the attendant did not know how to assist when the elevators did not work. The bathroom was falling apart. The hotel was busy that weekend and lots of elevators were being used, and then broke. No alternative. Lots of people on floor who were very loud at all hours, but the front desk staff were responsive when we called and asked for someone to assist.

The staff was knowledgeable and responsive at 1am.

Stayed in February 2025

No room service The bedroom was a bit small but the attached room made up for it Breakfast options limited ,no variety

Love the view of Time Square from the suite on high floor Our check in was very welcoming with Lasaro who made it so pleasant and helped us with getting settled in.

Stayed in February 2025

Alot, first of all the room needed major upgrading... Paint was peeling, carpets were dirty, mold in the bathroom on the tiles and the shower curtain. Had to wait in line for one hour after the new year just to enter the hotel again. Not cool, when you are paying $600 a night to stay. Housekeeping came in the mornings and just replaced the towels and took out trash. They never covered the beds or even replaced the soap. I understand it was a busy time of the year, BUT when I am paying $600 a night, I expect these things. Otherwise the stay was comfortable.

Location was great, staff was also really good, lobby was nice and felt safe and the fitness center was also clean. There is a subway 200 feet away from the side entrance, that makes it easy to get on.

Stayed in January 2025

In the bedroom, found used Corn plasters on the carpet and some other used old plasters. It wasn’t cleaned properly Before we arrived. Long queues for most services. Could do with more staff. Small double beds. Maybe 4foot. Glad to get home to my own.

Location was great. Subway was just outside hotel. Short walk to Times Square.

Stayed in January 2025

door lock between rooms did not work, lamp did not work, charging lamp did not work

location

Stayed in December 2024

very small room, old room, bathroom, dirty

definitely the location is amazing

Stayed in December 2024

Staff were miserable and the restaurant staff and breakfast arrangements were terrible

Location

Stayed in December 2024

This hotel has gone downhill. It used to be a wonderful place to stay, but now it is not. Apparently it is catering to huge groups that come to conventions, symposia, etc. My bed pillows smelled bad, like sweat, even though the room maid changed the pillow cases. By the way, she was wonderful; her name is Pema (I hope am spelling it correctly). The bathrooms need to be remodeled. The curtains were getting stuck and was hard to pull them up and down.

Location - Close to Rockefeller Center, Broadway theaters, Central Park

Stayed in November 2024

The check in lines are chaotic, giant, and I mean really giant, during the whole day, even the staff says they are overcharged. They also charge a fee for storing luggage, which I think for a hotel with this night fees is a bit excessive. Most of the staff is nice, but some is really rude, when I asked about early check in, one just gave me a short, rude answer. I usually stay at Sheraton in lots of my vacations, but this time it really disappointed me.

The beds are very good

Stayed in November 2024

Rooms were tight. Pillows were horrible!!! Walls too thin. Very loud neighbors!! Very expensive for what you received.

Great location

Stayed in November 2024

The rooms are dated, especially the bathroom.

Location was excellent . The room was clean .

Stayed in November 2024

1755room I don’t know why CNN ch. sound off .

Stayed in November 2024

Hotel is dated and in need of and need of an update. Room was small smelled like mold, there was dust everywhere just overall kind of grimy you could hear the people next-door, and the hallways were very very loud at night with slamming doors. Maids didn’t come till late in the afternoon about three or four. Definitely nowhere near four or five star hotel best I would rate it is a three. Very disappointing for a Marriott Bonvoy hotel and definitely not worth 300+ a night.

Location and staff were great

Stayed in November 2024