Reviews of Sheraton Philadelphia University City Hotel 3 stars
3549 Chestnut Street, Philadelphia, PA 19104, United States
#61 of 95 hotels in Philadelphia
Guests' ChoiceReview score
Based on 249 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
9.2
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Facilities
7.8
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Staff
9.1
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Value for money
7.5
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Free WiFi
8.7
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Reviewed: 19 March 2025
Cecilia
United States6 reviews7.0Good- • Leisure trip
- • Couple
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The room needed some TLC.
Good location.
Stayed in March 2025
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Reviewed: 8 March 2025
Linda
United States1 review7.0“We will stay again”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Renovations a little inconvenient
Location
Stayed in February 2025
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Reviewed: 3 March 2025
Patricia
United States14 reviews9.0“Very pleasant experience…outstanding staff!”- • Leisure trip
- • Couple
- • Double Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Nice American food cousine with bar would be huge enhancement . Did not spot any.
Excellent breakfast…great location…nice clean room…excellent bed and linens..great view from 19th floor
Stayed in March 2025
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Reviewed: 14 February 2025
Julie
United States1 review7.0“Enjoyable, upgrades definitely needed.”- • Couple
- • Deluxe King Room with Club Access
- • Stayed 1 night
- • Submitted via mobile
The elevator slagged and the room walls and interior were not the cleanest. We found a toenail on the floor. I suggest vacuuming more critically and thoroughly. The bed was comfortable. Our windows did not crack. Regardless the view and staff were friendly. I also suggest upgrading the stairs to the lower level. It was widespread and difficult for elders.
The faculty was personable and friendly.
Stayed in February 2025
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Reviewed: 12 January 2025
Lois
United States1 review7.0“It was fine for what we wanted. I was having surgery the next day and. Wanted to be near the hospi”- • Leisure trip
- • Couple
- • Double Room with Two Queen Beds
- • Stayed 1 night
Bathroom was freezing, baseboards were coming off. Room needed an update. Shower floor was not pitched right so the water ran out all over the floor. We had a room with a roll in shower
Location
Stayed in January 2025
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Reviewed: 8 January 2025
James
United States2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Building is under renovation
Location Room size and decor Helpful, pleasant staff
Stayed in January 2025
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Reviewed: 9 December 2024
Jennifer
United States9 reviews8.0“Nice place to stay in University City.”- • Leisure trip
- • Solo traveller
- • Double Room with Two Queen Beds
- • Stayed 2 nights
There is a renovation going on the outside of the building, which I was informed about prior to my stay. Since it was a weekend, there actually wasn't any active work being done at the time. So, it wasn't noisy nor created a barrier to the sidewalk. However, trash which had been blowing about outside was getting caught at the base of the scaffolding, causing an eyesore. I would suggest the hotel try to have someone keep the site clear of trash.
The inside of the hotel was very clean and the hotel itself was conveniently located to where I needed to be. The hotel staff were very cordial and professional.
Stayed in December 2024
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Reviewed: 9 December 2024
Matthew
United States4 reviews7.0“meh.”- • Leisure trip
- • Group
- • Deluxe Double Room with Two Queen Beds with Club Access
- • Stayed 1 night
No parking.
Room was clean.
Stayed in December 2024
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Reviewed: 29 November 2024
Warren
United States4 reviews8.0“The stay was good, I would return in April”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
We were in a hurry to meet up with other folks
No breakfast at hotel,we got takeout from Wawa
Stayed in November 2024
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Reviewed: 27 November 2024
Danny
United States3 reviews7.0Good- • Business trip
- • Solo traveller
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The bed was so uncomfortable. I got a room right by the elevator so there was noise all night and couldn't sleep.
It was protected as you couldn't enter about a card. The club room with morning, water and refreshments is a plus.
Stayed in November 2024
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Reviewed: 21 November 2024
Jim
United States9 reviews8.0“good price, good location, and marriot mattresses”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 1 night
the only drawbacks were: no car charger in the garage, slow elevator service due to the renovations
comfy mattresses!
Stayed in November 2024
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Reviewed: 21 November 2024
Jaime
United States12 reviews2 helpful votes7.0“Nice staff, comfortable beds, good restaurant.”- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The rooms are dated. I think they’re going through renovations.
Location.
Stayed in November 2024
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Reviewed: 19 November 2024
Christopher
United States1 review8.0“No frills utilitarian”- • Leisure trip
- • Couple
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No breakfast available
Security staff excellent ! Helped me recover med prescriptions left in room.
Stayed in November 2024
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Reviewed: 13 November 2024
Robert
United States2 reviews7.0“Good location - parking was a plus. Hotel could use a sprucing up.”- • Business trip
- • Group
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
A/C was weak and noisy. Rooms appeared “tired”.
There was no breakfast
Stayed in November 2024
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Reviewed: 28 October 2024
Natalia
United States32 reviews3 helpful votes8.0“Clean, courteous staff, super convenience location for Penn”- • Leisure trip
- • Couple
- • Double Room with Two Queen Beds
- • Stayed 3 nights
Perfectly reasonable hotel. The only drawback was that I was not able to open any of the windows to let fresh air in.
Stayed in October 2024
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Reviewed: 16 October 2024
Tati
United States7 reviews7.0“Adequate for what we needed”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Construction was going on (frequent drilling, had rope running down window that kept banging) and for price would have liked quieter stay. No coffee in lobby - enjoy true drip coffee with milk/cream, not artificial creamer that is in room so had to leave to buy some each morning.
Close to Penn. very clean; front desk concierge was wonderful- actually walked us outside to show us where to catch trolley
Stayed in October 2024
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Reviewed: 15 October 2024
Benton
United States2 reviews7.0“Good but not great bc of construction”- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
They are doing construction. At 8 or 9am on Monday morning, a work crew on a window washing platform posted up right outside my window and started drilling. Not only drilling but cursing like sailors the whole time. It was honestly an impressive onslaught of profanity laced social commentary and life stories. However, I needed to sleep in a little bit and I was unable to do so. Once up and getting ready, I couldn't open my blinds to enjoy the sunny day bc there were men outside my window. There was a small sign near the elevators but really no other notice was given about this which is disappointing. I paid full price, it's not like they are discounting the rooms bc of this.
The room was nice, the tv was mounted, the bed was big, they did turnover service on time, they checked me in early at no extra charge, and the gym was small but empty so I was able to use it.
Stayed in October 2024
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Reviewed: 14 October 2024
Eun
United States3 reviews8.0“Was acceptable except the noise which should eventually resolve upon completion.”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 1 night
Was extremely noisy, due to active renovations. I expect some noise but this was to the degree that it was distracting to even have conversations in the room. Good thing noise stopped at 5pm and we avoided staying in the room during the day.
Location was great, right in the heart of Penn's campus, felt like a safe neighborhood to walk around.
Stayed in October 2024
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Reviewed: 16 September 2024
Wendy
United States6 reviews2 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Staff
Stayed in September 2024
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Reviewed: 4 September 2024
Yong
Canada23 reviews1 helpful vote8.0Very good- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The fire alarm was went off. The staff didn’t inform the customer on time. That night was a terrible night!
The location is very good!
Stayed in August 2024
-
Reviewed: 23 August 2024
Salim
United States1 review9.0“Woderful”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 3 nights
All well
Location close to UPenn
Stayed in August 2024
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Reviewed: 1 August 2024
Nigel
United Kingdom1 review9.0“Good stay - restaurant detracts quality from the hotel.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
The restaurant- the waiter cursed me for the reduction in tip, immediately changed his attitude ushered us out and then pursued me through the hotel reception to inform the of his expectations.
The property staff were very helpful and the rooms of a good size
Stayed in July 2024
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Reviewed: 27 June 2024
Hillman
United States1 review1 helpful vote8.0“50/50 Some Simple Fixes, Some Not”- • Business trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
The elevators were malfunctioning. One of them stopped then dropped multiple floors while my husband and I were going down from 17th floor, terrifying. Wish there was an option for some form of breakfast or at least coffee in the morning. TV needs some help...all screens had light gray overlay
Clean rooms Friendly staff Location
Stayed in June 2024
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Reviewed: 3 May 2024
Chung
United States1 review8.0“Ok”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Issue about check in
Clean
Stayed in April 2024
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