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Reviews of Sonesta Select Laguna Hills Irvine Spectrum 3 stars

23175 Avenida de la Carlota, Laguna Hills, CA 92653, United States

#3 of 4 hotels in Laguna Hills

Guests' Choice

Review score

Based on 426 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.1

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.3

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 29 August 2022

    5.4
    Passable
    • Group
    • Guestroom Two Doubles
    • Stayed 1 night
    • Submitted via mobile

    Bed were to small Room was dirty blankets, shower ,floor

    Staff and pool area

    Stayed in August 2022

  • Reviewed: 23 August 2022

    7.0
    It did the job for me
    • Leisure trip
    • Solo traveller
    • Deluxe King with Sofabed
    • Stayed 10 nights

    Washing machines were broken. Keys were always going bad. No microwave in room

    There was no breakfast to speak of

    Stayed in August 2022

  • Reviewed: 20 August 2022

    8.0
    it was ok. the view is not the greatest. but the location is right off the freeway
    • Leisure trip
    • Solo traveller
    • Deluxe King with Sofabed
    • Stayed 3 nights
    • Submitted via mobile

    the bar was never open

    it was quiet

    Stayed in August 2022

  • Reviewed: 4 August 2022

    8.0
    Pretty nice
    • Business trip
    • Family with young children
    • One Bedroom Suite King with Sofabed
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was not properly stocked and the bedroom AC did not work. Made for an uncomfortable night.

    The room was very comfortable. There was plenty of space and the mini frig was a very nice perk.

    Stayed in July 2022

  • Reviewed: 10 July 2022

    8.0
    Clean, comfortable and spacious, jacuzzi a plus!
    • Leisure trip
    • Solo traveller
    • Deluxe King with Sofabed
    • Stayed 2 nights

    Hotel right next to freeway so I asked for a room away from freeway didn't get one that was quiet, still freeway noise all thru the night so I wore earplugs.

    Spacious clean room with very comfortable bed, jacuzzi open til 11pm, microwave to use in lobby, free parking

    Stayed in July 2022

  • Reviewed: 3 July 2022

    8.0
    confortable
    • Leisure trip
    • Solo traveller
    • Guestroom King with Bathtub - Mobility Accessible
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    location

    Stayed in June 2022

  • Reviewed: 21 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King with Sofabed
    • Stayed 2 nights
    • Submitted via mobile

    Rather churlish staff member on reception who was not as friendly or professional as I would expect from front desk .

    Pool Help given to access the internet

    Stayed in June 2022

  • Reviewed: 11 June 2022

    6.0
    Completely forgettable hotel/motel. But us what it is.
    • Business trip
    • Family with young children
    • Guestroom Two Doubles with Bathtub - Mobility Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Breathtakingly average hotel.

    Comfortable beds.

    Stayed in June 2022

  • Reviewed: 17 May 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guestroom King - Hearing Accessible
    • Stayed 6 nights
    • Submitted via mobile

    No breakfast!

    Great location!

    Stayed in May 2022

  • Reviewed: 10 April 2025

    1.0
    Awful
    • Leisure trip
    • Family with young children
    • Guestroom Two Doubles
    • Stayed 2 nights
    • Submitted via mobile

    Throw my things away. Noisy. Dirty. Expensive

    Nothing

    Stayed in March 2025

  • Reviewed: 9 April 2025

    5.0
    Price was good for a nice hotel. Everything was clean.
    • Leisure trip
    • Couple
    • Deluxe King with Sofabed
    • Stayed 1 night
    • Submitted via mobile

    Was told I could check in at 2:00p.m. if room was ready when I called the front desk prior too reserving the room. Upon arrival was told I had too pay 30 dollars if before 3:00p.m. When I did show up at 3, the front desk lady had me just standing there for 5 minutes while she talked too a freind. Kinda rude but other than that a decent experience.

    Price and Location.

    Stayed in April 2025

  • Reviewed: 2 April 2025

    4.0
    Surprise charge
    • Leisure trip
    • Family with young children
    • Guestroom Two Doubles - Hearing Accessible
    • Stayed 7 nights
    • Submitted via mobile

    Surprise charge without explaining of it. Extra charges for parking. No soap in dispensers bed very uncomfortable.

    Stayed in April 2025

  • Reviewed: 1 April 2025

    9.0
    The only thing I didn’t like is the shower water was not running lot of hair blocks it so it was ful
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony/Pool View
    • Stayed 1 night
    • Submitted via mobile

    The place was wonderful and it smells lovely

    Love the bed very comfortable I slept like a baby

    Stayed in March 2025

  • Reviewed: 27 March 2025

    10
    Very cozy clean affordable and convenient
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Pool View Balcony-Hearing Accessible -
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Location and cleanliness

    Stayed in March 2025

  • Reviewed: 24 March 2025

    2.0
    I would not stay here again. I would like to request a refund, that’s how crappy it was.
    • Leisure trip
    • Family with young children
    • Guestroom Two Doubles
    • Stayed 2 nights
    • Submitted via mobile

    The rooms and hallways were dirty. We had some weird purple stuff on the walls, they charge for parking and no real amenities. Not even free breakfast. We had to stay there for travel ball. The beds were extremely stiff and the pillow s I way too soft.

    Stayed in March 2025

  • Reviewed: 22 March 2025

    1.0
    Hell hotel
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    when booked it read breakfast and parking the breakfast was a grab and go what is a f**king studens hostel and you had to pay for parking there was no bar too and the bathroom was not clean photos taken you only let me down once

    not a lot abig let down nothing about pets in the hotel !!

    Stayed in March 2025

  • Reviewed: 21 March 2025

    4.0
    My husband's birthday stay
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool View Balcony-Hearing Accessible -
    • Stayed 1 night
    • Submitted via mobile

    I wrote on top

    Well the hotel when you walk in smelled like a rich potpourri. And our room smelled like cat liter. The breakfast was good it was hard to sleep

    Stayed in March 2025

  • Reviewed: 20 March 2025

    3.0
    2 Breakfast per room lol
    • Leisure trip
    • Family with young children
    • Guestroom Two Doubles with Roll-In Shower - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    I ended up at that location because my car broke down and I decided to stay there with my kids. I checked in and was told breakfast was included, and was given four vouchers to use in the morning. Morning is here, and me and my daughters go have breakfast, all is fine, the set up was a bit weird but nonetheless it was fine. My son who decided to sleep in, woke up 30 minutes afterwards and decided to go have breakfast, well he was told by the same lady that served us breakfast that he couldn't eat because I was only allowed two vouchers per room. What?? My son didn't get to eat because we only get two vouchers? That's absurd. She asked if I wanted to pay for his breakfast.... I politely said no thanks, walked away. Breakfast was nothing special and to be told my son couldn't eat was so rude. If I woukd have known this I would have not ate myself and had the kids eat instead of me. Checked out and bought him breakfast elsewhere. Not staying here again. Also, bathrooms had such a weird ugly smell. Rooms were fine and comfy, just not the bathroom.

    The location and price was great!

    Stayed in March 2025

  • Reviewed: 11 March 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Guestroom King with Bathtub - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    Piles on garage in the hallway and in the room carpet had nails sticking out. My queen size bed was smaller than than queen size.

    Nothing! I wouldn't stay there for free.

    Stayed in February 2025

  • Reviewed: 10 March 2025

    5.0
    Passable
    • Family with young children
    • Deluxe King Room with Balcony - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Only one elevator working So many people smoking outside the main entrance Carpets dirty

    Pet friendly

    Stayed in March 2025

  • Reviewed: 2 March 2025

    10
    Hotel stay in Irvine area
    • Leisure trip
    • Family with young children
    • Guestroom King with Bathtub - Mobility Accessible
    • Stayed 4 nights
    • Submitted via mobile

    Good value for the money

    Stayed in February 2025

  • Reviewed: 26 February 2025

    10
    clean and convenient
    • Business trip
    • Solo traveller
    • Deluxe King Room with Balcony/Pool View
    • Stayed 8 nights

    The front desk staff can be more friendly. Also, be more mindful to customers that's paying lot of money to stay instead of talking to co workers. rude front desk

    Stayed in January 2025

  • Reviewed: 24 February 2025

    1.0
    Never again
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Rude front desk staff

    Calm

    Stayed in February 2025

  • Reviewed: 24 February 2025

    3.0
    Poor
    • Leisure trip
    • Group
    • Deluxe King Room with Balcony/Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was not included when we paid for it at booking. Ac was very noisy. Poor fitness center.

    The pool was nice

    Stayed in February 2025

  • Reviewed: 23 February 2025

    9.0
    My stay was nice, but I was put off by the front desk. Girl talking about my President. In a derogat
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I did not appreciate the front desk girl talking politics and telling me about how terrible the President of the United States is to her.. She should keep her opinions to herself.

    I didn't expect that this place would be so nice.

    Stayed in February 2025

Showing 76 – 100

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