23175 Avenida de la Carlota, Laguna Hills, CA 92653, United States
#3 of 4 hotels in Laguna Hills
Guests' ChoiceBased on 426 hotel reviews
6.9Cleanliness
7.5
Comfort
7.6
Location
8.1
Facilities
7.4
Staff
8.0
Value for money
7.3
Free WiFi
8.5
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End of dialog contentReviewed: 29 August 2022
Eva
United StatesBed were to small Room was dirty blankets, shower ,floor
Staff and pool area
Stayed in August 2022
Reviewed: 23 August 2022
Timothy
United StatesWashing machines were broken. Keys were always going bad. No microwave in room
There was no breakfast to speak of
Stayed in August 2022
Reviewed: 20 August 2022
Maria
United Statesthe bar was never open
it was quiet
Stayed in August 2022
Reviewed: 4 August 2022
Erg
United StatesThe bathroom was not properly stocked and the bedroom AC did not work. Made for an uncomfortable night.
The room was very comfortable. There was plenty of space and the mini frig was a very nice perk.
Stayed in July 2022
Reviewed: 10 July 2022
Cherie
United StatesHotel right next to freeway so I asked for a room away from freeway didn't get one that was quiet, still freeway noise all thru the night so I wore earplugs.
Spacious clean room with very comfortable bed, jacuzzi open til 11pm, microwave to use in lobby, free parking
Stayed in July 2022
Reviewed: 3 July 2022
Selene
United Kingdomnothing
location
Stayed in June 2022
Reviewed: 21 June 2022
Jill
United KingdomRather churlish staff member on reception who was not as friendly or professional as I would expect from front desk .
Pool Help given to access the internet
Stayed in June 2022
Reviewed: 11 June 2022
Eamon
IrelandBreathtakingly average hotel.
Comfortable beds.
Stayed in June 2022
Reviewed: 17 May 2022
Maryam
United StatesNo breakfast!
Great location!
Stayed in May 2022
Reviewed: 10 April 2025
Xiaoqun
United StatesThrow my things away. Noisy. Dirty. Expensive
Nothing
Stayed in March 2025
Reviewed: 9 April 2025
Andrew
United StatesWas told I could check in at 2:00p.m. if room was ready when I called the front desk prior too reserving the room. Upon arrival was told I had too pay 30 dollars if before 3:00p.m. When I did show up at 3, the front desk lady had me just standing there for 5 minutes while she talked too a freind. Kinda rude but other than that a decent experience.
Price and Location.
Stayed in April 2025
Reviewed: 2 April 2025
Ruth
United StatesSurprise charge without explaining of it. Extra charges for parking. No soap in dispensers bed very uncomfortable.
Stayed in April 2025
Reviewed: 1 April 2025
Maria
United StatesThe place was wonderful and it smells lovely
Love the bed very comfortable I slept like a baby
Stayed in March 2025
Reviewed: 27 March 2025
Denise
United StatesN/A
Location and cleanliness
Stayed in March 2025
Reviewed: 24 March 2025
Russ
United StatesThe rooms and hallways were dirty. We had some weird purple stuff on the walls, they charge for parking and no real amenities. Not even free breakfast. We had to stay there for travel ball. The beds were extremely stiff and the pillow s I way too soft.
Stayed in March 2025
Reviewed: 22 March 2025
Peter
United Stateswhen booked it read breakfast and parking the breakfast was a grab and go what is a f**king studens hostel and you had to pay for parking there was no bar too and the bathroom was not clean photos taken you only let me down once
not a lot abig let down nothing about pets in the hotel !!
Stayed in March 2025
Reviewed: 21 March 2025
Andrea
United StatesI wrote on top
Well the hotel when you walk in smelled like a rich potpourri. And our room smelled like cat liter. The breakfast was good it was hard to sleep
Stayed in March 2025
Reviewed: 20 March 2025
Sara
United StatesI ended up at that location because my car broke down and I decided to stay there with my kids. I checked in and was told breakfast was included, and was given four vouchers to use in the morning. Morning is here, and me and my daughters go have breakfast, all is fine, the set up was a bit weird but nonetheless it was fine. My son who decided to sleep in, woke up 30 minutes afterwards and decided to go have breakfast, well he was told by the same lady that served us breakfast that he couldn't eat because I was only allowed two vouchers per room. What?? My son didn't get to eat because we only get two vouchers? That's absurd. She asked if I wanted to pay for his breakfast.... I politely said no thanks, walked away. Breakfast was nothing special and to be told my son couldn't eat was so rude. If I woukd have known this I would have not ate myself and had the kids eat instead of me. Checked out and bought him breakfast elsewhere. Not staying here again. Also, bathrooms had such a weird ugly smell. Rooms were fine and comfy, just not the bathroom.
The location and price was great!
Stayed in March 2025
Reviewed: 11 March 2025
Rodney
United StatesPiles on garage in the hallway and in the room carpet had nails sticking out. My queen size bed was smaller than than queen size.
Nothing! I wouldn't stay there for free.
Stayed in February 2025
Reviewed: 10 March 2025
Wendy
United StatesOnly one elevator working So many people smoking outside the main entrance Carpets dirty
Pet friendly
Stayed in March 2025
Reviewed: 2 March 2025
Quai
United StatesGood value for the money
Stayed in February 2025
Reviewed: 26 February 2025
Amy
United StatesThe front desk staff can be more friendly. Also, be more mindful to customers that's paying lot of money to stay instead of talking to co workers. rude front desk
Stayed in January 2025
Reviewed: 24 February 2025
Sonia
United StatesRude front desk staff
Calm
Stayed in February 2025
Reviewed: 24 February 2025
Daniel
United StatesBreakfast was not included when we paid for it at booking. Ac was very noisy. Poor fitness center.
The pool was nice
Stayed in February 2025
Reviewed: 23 February 2025
Imbert
United StatesI did not appreciate the front desk girl talking politics and telling me about how terrible the President of the United States is to her.. She should keep her opinions to herself.
I didn't expect that this place would be so nice.
Stayed in February 2025
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