Tv kept going in and out Bed was hard uncomfortable blankets Walls are so thin can hear full conversation next room Rooms are small Water pressure in shower was low Room refrigerator was not cold when we arrived, freezer desperately needs defrosting so it could be used. Had to pay for parking like there was another place to park

The morning Staff was great! The location was convenient No food avaliable but snacks Ice machine on 2 and 3rd floor only

Stayed in February 2025

Property is very clean staff is friendly they allowed us to check in past 12:30 AM

Stayed in January 2025

no waive cancellation policy for winter storm advisory overnight parking fee

Nothing about this dump has anything to like

Stayed in January 2025

Facilities

Stayed in January 2025

I paid for a balcony. My sliding doors opened up into mulch tucked behind a bush. Absolutely not what I usually get. The hotel looked empty also, why put anyone there if not Absolutely necessary

Stayed in January 2025

We made a reservation for four adults and one child, but they didn't reserve it. They just gave us one king bed and a sofa for the same price as our reservation.

Just the Christmas stuff.

Stayed in December 2024

- Exceptionally unfriendly front desk staff. - No room cleaning service provided during our 7 nights stay. No change of towels, no bed linen change, no refilling of disposable glasses/ tea/ coffee etc was provided. No breakfast was available even on achargeable basis. We were informed staff was on holiday. Every evening I had to go to the reception and request what was needed. - Booking.Com should provide a partial refund to me because we were informed the above services would be unavailable, at the time of checking in and not 3 months ago, when I made our reservation. - Considering our unhappy experience this was definitely our first and last stay at Sonesta Suites.

Nothing much to write home about.

Stayed in December 2024

Nothing

Very clean

Stayed in December 2024

nothing

The service at the front desk

Stayed in November 2024

We were informed of pet fee of $75 at check in. Extra charge was $91.30 with no explanation on credit card statement, and unfortunately I did not go by front desk to retrieve statement when we left early AM.

There was no breakfast offered at the rate we paid $193.89. Disappointing.

Stayed in October 2024

NO hot water...called the front desk 5 times in 1 hour, no one ever picked up!! The front desk lady just wanted her night to end... For the price, definitely not o.k.

Stayed in October 2024

The room set up.

Stayed in October 2024

Strange smell, noise from the airport

Comfortable bed

Stayed in October 2024

The balcony was wonderful

Stayed in October 2024

I didn't l it they said that my group would be together and we were way across the building from each other. They didn't have towels and wash clothes, so we had to wait, but once u been traveling 8 hours in a car, you wanted to take a shower. No one in my group shaved, and it was hair in the shower, where u can tell a man shaved. The pull-out couch had earrings in it and pride stickers.

The lady at front desk was not willing to help accommodate my room mess up until I said I was going to contact the manager. Because I wanted what I paid for.

Stayed in August 2024

Sue

Sue was the BEST

Stayed in August 2024

Large gym, huge parking lot, clean room, swiveling televisions, modern lobby, green courtyard area with cornhole, great location off Route 10, and extremely nice staff (who accommodated several requests of mine).

Stayed in June 2024

The front desk agent Sue was horrible, very rude and unprofessional. AC unit leaked so the rug was soaked. Dried food on the comforter, along with make up all over it. The elevator was out of order and we were on the 3rd floor which was a pain with luggage going up and down the steps. Overall very unhappy!

Nothing at all

Stayed in August 2024

When I booked the hotel, the booking.com said breakfast was included. However, the hotel only sells breakfast. Booking.com should stop this fake advertising.

The facility, staff, location are all wonderful! I only complain because of the inaccurate information of booking.com

Stayed in July 2024

There's construction going on, and there was no privacy on the floor. There was an arguing going right above my room all night

The studio king room

Stayed in June 2024

No breakfast

Great room very clean & comfortable

Stayed in June 2024

nothing at this time. Getting on Rt 10 going west from the hotel is not easy.

no breakfast but coffee was very good.

Stayed in June 2024

No refrigerator . No micro wave. No clock. I had to request towels and bar soap. Nit confident that the linen was changed from the last guest.

N/A

Stayed in May 2024

The room was not clean, the bathtub was dirty. There was so much dust on top of the headboard, the clock, the clothing, closet, and the closet that holds the refrigerator complained about the dust, and they moved me to another room, which was just as dusty.

Very huge and nice gym

Stayed in May 2024

Dirty ! Bugs crawling in our bed , globs of dirty hair on the sofa pull out my young child slept on , popcorn crumbs on mattress , pills found laying on floor behind tv , and Hugh ant problem.

Leaving , I have videos and multiple photons I have still yet heard from the manger , don’t go

Stayed in May 2024