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Reviews of Holiday Inn & Suites Bothell an IHG Hotel 3 stars

3850 Monte Villa Parkway, Bothell, 98021, United States

#9 of 11 hotels in Bothell

Guests' Choice

Review score

Based on 127 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 12 April 2025

    9.0
    Great stay clean establishment fairly easy to find.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the fact that they do not include continental breakfast. It’s a bit confusing because you have to choose this option when booking your stay online. For this, I was a bit disappointed.

    Because they were my mom, unfortunately we did not get the continental breakfast. We were under the impression that the continental breakfast was free for all who stayed there. Come to find out we had to purchase vouchers for breakfast. This was about the only disappointing thing that I experienced at this establishment. I’ve never been to an establishment where breakfast is not included with your stay. You had to choose continental breakfast somewhere during the check-in process online.

    Stayed in April 2025

  • Reviewed: 10 February 2025

    7.0
    Average hotel experience.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The quality of the ingredients for breakfast was very poor and the serving size was tiny. It was the worst part of the experience. The blankets on the bed had no weight to them and it made it very difficult to sleep. The hot tub was pink on the interior surfaces.

    The bathroom was pristine. I was very happy with the asthetics of the room and the layout. I loved the little microwave. It was a nice touch. The coffee in the lobby was delicious.

    Stayed in February 2025

  • Reviewed: 31 December 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The potatoes were under cooked.

    Good egg and . the bacon was cooked well.

    Stayed in December 2024

  • Reviewed: 5 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Premium King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The restaurant and location

    Stayed in July 2024

  • Reviewed: 15 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed
    • Stayed 1 night

    Bed was comfortable. Location - close to Chateau St Michelle ( attending outdoor concert) was very convenient. Desk service was very pleasant. Kitchen service was prompt. Breakfast was ok .

    Stayed in July 2024

  • Reviewed: 27 May 2024

    9.0
    Aside from the smelly bathroom our stay was great.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom smelled like urine soaked mop/bucket water. We left the fan on overnight but that did not help, so we just left the bathroom door closed.

    The location and staff were great. They also gave us a handicap room which was fine.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast wasn’t the best

    Room

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Okay. Nothing to write home about.
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    We did not get our room cleaned on one day/night. Had to use wet/ dirty towels and bedding. Spent money for no service.

    Afternoon/evening front desk lady is fabulous. Keep her!

    Stayed in May 2024

  • Reviewed: 24 April 2024

    7.0
    Good clean place for the $.
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Tv in room was placed in awkward position. It was more for sitting on the sofa than watching from bed. One bed was ok to watch from the other very uncomfortable. Obvious that repairs or quality of work are not a priority

    Convenient to freeway

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    A comfortable 2 night stay and sad to leave.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights

    Cannot think of a thing to be honest.

    I WAS very comfortable, tho the tv remote didn't work, but I don't watch television. I am coming back for a 3rd visit in June!! The FRONT DEST people ARE very NICE upon arrival and departure.

    Stayed in April 2024

  • Reviewed: 15 February 2024

    9.0
    I would not hesitate to stay there again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I don't care for down or faux down pillows, but other than that everything was good.

    Staff was very friendly and accommodating. Breakfast was decent quality.

    Stayed in February 2024

  • Reviewed: 31 December 2023

    8.0
    Great
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 1 night
    • Submitted via mobile

    Beds super uncomfortable

    Staff, pool hours, breakfast

    Stayed in December 2023

  • Reviewed: 11 December 2023

    9.0
    Nice hotel!
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 6 nights
    • Submitted via mobile

    The only thing I missed was the ability to stream TV. I will try to bring a device next time.

    The staff was very friendly and the location was very convenient. I enjoyed the breakfast as well!

    Stayed in December 2023

  • Reviewed: 19 August 2023

    9.0
    Stayed here while attending a concert at Chateau st Michelle. Nice distance from event. Easy to get to and from venue.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Would have preferred to pay less than I did. On the side of less than $200 rather than more after fees would have been great.

    Location, breakfast, window covers. All hotels should have those instead of curtains.

    Stayed in August 2023

  • Reviewed: 29 July 2023

    9.0
    Nice place to stay for 1 night
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    All good!

    It was good accommodation for my family, with very comfortable beds and sofabed. The workers were very nice to my kids, I always enjoy a nice talk

    Stayed in May 2023

  • Reviewed: 3 July 2023

    8.0
    It was a great stay. We would definitely stay again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We did not care for the breakfast.

    The property was very clean! The bed was very comfortable. The staff was very nice!

    Stayed in July 2023

  • Reviewed: 28 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed
    • Stayed 1 night

    Pool and hot tub closed for repair

    The room was large and clean

    Stayed in June 2023

  • Reviewed: 12 October 2022

    9.0
    I'll be back
    • Business trip
    • Solo traveller
    • Premium King Room with Sofa Bed
    • Stayed 1 night

    I left my electric toothbrush there and they never found it??

    Quick location near good dining. Staff was nice and helpful

    Stayed in October 2022

  • Reviewed: 17 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Our first stay was Sept 4. Treated very well. Stayed again Sept 12. Not treated so well and charged $200.00 temp fee which did not happen on our first stay. To date our $200 deposit has not been returned. Why!!! We called hotel but did not receive a good answer. If we have not received money back by Monday we will report fraud.

    Stayed in September 2022

  • Reviewed: 11 August 2022

    8.0
    Very good location for one night stay, just a few miles to nearby concert venues.
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed
    • Stayed 1 night

    I arrived at breakfast a half hour before closing time, and felt like everything was picked over. The attendant seemed to be hoping nobody else would show up.

    Liked the quiet area — near a business park, very empty on the weekend.

    Stayed in August 2022

  • Reviewed: 25 July 2022

    8.0
    Nice place, poor sound insulation, resulting in being too noisy for sleep.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The people in the room above me ruined the entire stay. Sounded like a herd of elephants arrived each night about 11:30 pm and finally settled down around 1:30 am. Very very poor sound insulation between floors. For that reason alone I rate the hotel a 1, averaging out to a 7 or 8. Otherwise would have been a 9. Better sound insulation is needed. This shortcoming ruined sleep both nights and will preclude my staying at this facility again

    It provided a place to stay, fulfilling my need.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    7.0
    ok for the price
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed
    • Stayed 1 night

    really expensive breakfast - $18 buffet - we did not eat; VERY limited bar selection - you'd think being so close to Woodinville (TONS of wine) they'd have a decent selection; lots of road noise

    room was really large; nice sitting area and kitchenette with coffee, fridge and microwave - would be good if staying for any length of time

    Stayed in July 2022

  • Reviewed: 24 May 2022

    8.0
    A truly great room, more than expected; a very pleasant and accommodating staff.
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No dislikes I

    Quiet, easy access

    Stayed in May 2022

  • Reviewed: 7 April 2025

    3.0
    DO NOT STAY HERE! If you're considering this property for the restaurant/bar amenities, think again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We specifically booked this hotel for its "restaurant and bar" amenities, this is an absolute joke, this property should not advertise these services in any way. The staff clearly have no experience in a bar or restaurant. They knew nothing about the menu, couldn't answer any of our questions, struggled to get us our very simple orders, and then they were so unbelievably wrong it was almost comical.  Our drinks were served to us as this- a shot of gin, an empty glass, a plastic cup with warm, flat soda, and a glass of ice, that he had to go the hotel guest ice machine for, (then the same set up for a shot of whiskey) for us to construct our own drinks. We ordered fries and nachos from the happy hour menu, but we received a very small bowl of French fries, and our "nachos" were literally a TINY bowl of chips. THAT'S IT. When I sent it back as I didn't want to pay for plain chips, it took them 10 minutes to come out and say that they didn't have any cheese (even though our kids both got cheeseburgers) and said they could give us avocado on the side with some thousand island dressing. What?! we were left speechless and ultimately decided to not take them. When we tried to pay our tab, we were told it had to be charged to the room (which I didn't want to do because I wanted to use a different form of payment and it says on the menus that doing so results in an automatic 20% gratuity). We had to wait to pay our tab the next morning at the front desk. We paid $60 extra for the breakfast rate- at least some of this food was edible, and the cook was friendly enough. But my scrambled eggs were somehow so sweet I couldn't really eat them, my son's oatmeal was like thin soup, and the OJ we received was maybe a 5oz glass. But the server, was by far the worst. Same cranky old lady for all three mornings, so unbelievably rude. I've never been treated like that in any customer service venue.

    Stayed in April 2025

Showing 1 – 25

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