Good stay at well located hotel in NYC, extremely friendly staff and very clean comfy hotel . Only downside was the breakfast served with plastic cutlery and paper plates and selection wasn’t the best . Environment like a canteen . Disappointed I had a package delivered and was charged $10 for them to recieve it for me

Stayed in April 2025

But noisy at night as could here som trains.Bed was a bit hard. Facilities in room was only filter coffee machine no milk or creamer. Breakfast was included but little choice in cooked section. Eggs, potatoes and meat or sausage.

Location was great easy walking to some attractions.

Stayed in March 2025

Room did not look like the picture, breakfast was very busy and massive and you eat from plastic / carton plates and plastic cutlery that afterwards everyone throws in the bin. Coffee not okay.

Good location and some nice shops and restaurants in the area. Very close to Penn station and Madison Square Garden. High line access around the corner.

Stayed in March 2025

Room is small but this is NYC

Location was excellent , in the center near to subway Easy access to everything

Stayed in February 2025

Rooms were small. Didn't realize how small till we got there. Several of the bedside lights didn't work.

Staff were most helpful. Rooms were very modern with small frig & coffee maker

Stayed in March 2025

Can be noisy at night from the road. Breakfast is limited with the only healthy option a banana and orange. Cleaners slammed doors in the morning so always woke before 7am. Probably okay if you aren’t opposite the cleaning cupboard. Breakfast is very very busy and you eat off paper plates and plastic forks

Great location. 7 minutes from Times Square and right beside madison square gardens. Staff are very friendly. Rooms clean and tidy. Close to the subway

Stayed in March 2025

It would have been nice to have complimentary water on arrival. Breakfast was nice however could have maybe had a bit more choice?

The property was in a good location and the staff working were very friendly.

Stayed in March 2025

The breakfast buffet dining room was too small and it was difficult to find a spot to seat.

Fantastic location, staff very nice.

Stayed in February 2025

Nothing

Everything

Stayed in March 2025

Nothing

Nice staff

Stayed in March 2025

Room size is good (for New York) Breakfast is ok, some time it is very crowded The room is clean and have everything you need

Stayed in March 2025

I left some clothes outside my friends room at 8am when I went to the gym and at 9am when I came back they had disappeared. The hotel gave me 2 free drinks but I disappointed because I didn’t expect a guest or an employee to steal 2 shirts and pants from the hallway. The hotel did not offer me to check the security cameras and just recommended that I don’t leave clothes outside the room anymore. Also like I mentioned, breakfast was great but… healthier options and more variety were needed after a week long stay.

The comfy bed, the room is spacious, has everything you need including a desk and a couch. The buffet breakfast is generous although after some days can get repetitive. For fruit there were only bananas or tangerines, every day, and for protein eggs and sausage and no ham or cheese. Actually the breakfast products were quite industrial, almost no whole foods. I liked the oatmeal table though.

Stayed in March 2025

the breakfast was just disgusting. They had few options and it didn’t taste good.

the hotel in general was clean. And the room where super comfortable

Stayed in March 2025

Great location. Very clean staff very helpful

Stayed in March 2025

Nothing

Everything

Stayed in March 2025

Didn't book us a taxi, even though paid a tip to concierge to do so in advance.

Location was good, and just the right distance away from main drag. Couple good bars and restaurants nearby . Room large and clean,very quiet at night. Breakfast, although basic was actually a bonus. Staff good and friendly.

Stayed in March 2025

The plastic cutlery and paper plates at breakfast, a little overpriced for a solo traveler

Its location

Stayed in March 2025

I miss (but nearly in all Hotels in the USA) a shower Head, you can hold in your hand. Also it is sad, that you have oneway dishes at the breakfast. For our Environment reuseable dishes, would be better! The quality of breakfast could be better, you Are getting Full, that‘s it

Clean and nice Service

Stayed in February 2025

Convenient location.

Stayed in February 2025

Breakfast average, king size bed not king size, bed not a comfortable as I’d hoped.

Location, clean

Stayed in February 2025

Shoul've veggies to the breakfast.

Good location

Stayed in February 2025

The air ventilation in the room was very loud, and disturbing my sleep in the night

Perfect location, clean room, friendly staff

Stayed in February 2025

Water leackage in the bathroom

Location, breakfast

Stayed in February 2025

1. The bathroom door. Can't believe in a 4-star hotel with such a great room and everything, they have a sliding door for the bathroom with at least one inch of gap through which you could normally see everything inside, let alone hear every sound. That gap on all sides was so big you could pass items through it. Zero privacy and comfort in the bathroom. I'm not sure how two colleagues or friends would share that room. You need to be really comfortable with the person sharing a room with, and even then, you have no privacy at all. 2. The elevators. There are only two elevators for SpringHill, and they are crowded. One time, we needed more time to get to the lobby from our room than we needed to go to the Times Square from the lobby. But this was not such a big deal since you just needed to be careful when to use the elevators, and we learned that the second day. Just choose a better time to get out of the room... 3. This is also not a big deal, but I feel the need to write it here so others could know and decide their stay, but since the breakfast room is shared by both SpringHill and Fairfield, it is crowded very often. Sometimes, there are no free seats, even in the lobby. But we learned the times when there was less crowd, and we successfully avoided it (there is even a guideline posted by the hotel when to expect crowds)

The room was very clean, the staff was great and friendly. The location is incredible, a few minutes to Penn station, 10 minutes to Times Square, and so on. Breakfast was good, and it was refilled frequently. The room size was acceptable. We had a refrigerator, microwave, ironing kit, digital safe, coffee maker, big TV...

Stayed in February 2025