breakfast was highly overcrowded

helpful, open staff good situated, at the same time quiet at night fitness facilities easy, quick check-in and check-out beautiful facility

Stayed in January 2023

Smoke and weed smells coming through bathroom air vent.

Location close to everything. Lovely staff. Comfy bed.

Stayed in December 2022

You have to payIf you want spreed internet

Staff specifically Daniel. Great front desk . Good facility.

Stayed in January 2023

Breakfast time can get a little too crowded. (They have a sign by the entrance indicating the busiest times so you can plan accordingly) You might have long waiting times for elevators on the higher floors.

The location is close to Midtown and the staff were excellent people. The lobby and the rooms look good and feel cozy.

Stayed in January 2023

Bathroom area was too tiny and hard to move.

Quiet room on the 9th floor had several amenities such as laundry bag, hangers, iron board, safe, steamer, microwave, mini fridge, hair dryer. Breakfast was good where we were able to choose from scrambled eggs, diced potatoes, pork sausage patties (we missed some turkey sausage..but we could not complain), fresh fruit and some pastries. Friendly front desk staff where check in and check out process were fast and easy.

Stayed in January 2023

advertised that there are sofas in the rooms. there are no sofas in any of the rooms in this hotel. we overheard a woman complain because there was suppose to be a sofa bed in her room for her son. the hotel provided her with a duvet and pillows for the floor!! absolutely shocking!! we were suppose to have sofa too, there was none and room was very small. the area isn’t great, lots of homeless, few fights outside (not residents of hotel), our taxi driver said we shouldn’t have valuables on us when walking around the hotel as this wasn’t a great area.

clean rooms, everything you need. cleaning staff are great. breakfast staff are very attentive, couldn’t fault them and always had a smile on their faces. most staff were helpful and go the extra mile. reasonably close to the middle of Times Square.

Stayed in January 2023

There is a severe lack of lifts in this hotel with much valuable time wasted on waiting for the two lifts to accommodate hundreds of people.

Great location, great value for money, very clean and convenient breakfast albeit very crowded all morning.

Stayed in January 2023

No rooms available upon arrival (late morning) but held our bags for us which was very nice. Could use a couple of microwaves in the breakfast area to heat up eggs/sausage. A bit of a walk to Rockefeller center but doable with comfortable shoes.

Very clean hotel and friendly staff. Great breakfast

Stayed in January 2023

The air system would make a vibration sound that was rather loud when it initially went on. The rooms are a little small but that is to be expected since it is NYC.

The hotel was fairly close to everything which was really good.

Stayed in January 2023

We had a small issue with our first room as the heater didn’t work the first night and it was very cold, but we were given a new room when we flagged the issue, and the staff once again were super helpful. Not sure when the breakfast stops refilling but definitely try and get there at least 30 minutes before it ends otherwise there might not be any left.

Very convenient location close to Penn Station and of course a lot of attractions. The staff were all very polite and helpful—we were greeted essentially every single time we were in the lobby. There’s also free breakfast in the morning.

Stayed in January 2023

loud heating, faulty bathroom door

clean, friendly staff, good location, good variety of breakfast

Stayed in January 2023

Check in was slow and disorganized and we didn’t get into our room until late.

location was good

Stayed in January 2023

The elevators were an absolute pain. We walked 7 flights no issue. But with the luggage it was impossible. To check out we waited over 30 minutes for a lift.

Great location for times square and hells kitchen activities.

Stayed in January 2023

Nothing

Everything was perfect ☺️ The structure satisfied my expectations and go further! Room tidy, comfortable and clean. Breakfast was amazing and various; and the staff was always available for every necessities. If I would come again I will stay here ☺️

Stayed in December 2022

nothing really

This place was great! I was pleasantly surprised by the facilities as well as the service and food. Everything exceeded my expectations. If you’re a first time tourist, I definitely recommend it, as it is located very conveniently at a walking distance from most attractions.

Stayed in January 2023

No a lot of options for gluten free breakfast.

clean, the staff

Stayed in January 2023

Breakfast is way too crowded. Space must be rethinked.

Local

Stayed in January 2023

The room was a little lacking in storage with one very slim wardrobe which wasn't fit to house our clothes meaning we had to live out of the suitcase and the room was quite congested/messy as a result.

The staff were very friendly. The breakfast was very reasonable. The cooked food wasn't very good but the pastries, fruit and drinks were good. The location is good, not far from many of the sights. Overall a decent hotel for the money and I would recommend.

Stayed in January 2023

rooms are a bit small

Nice hotel and great breakfast. Rooms were cleaned daily. Also staff were nice

Stayed in December 2022

My view was looking out on garbage on the street. Not the best view! One elevator stop working so the other was super busy so I had to take the stairs.

Great amenities free breakfast and free wine on certain nights

Stayed in January 2023

breakfast spread

convenient location

Stayed in January 2023

very clean , great customer service and friendly staff and great location.

Stayed in December 2022

Seating area for breakfast was a bit small but no biggie.

Very friendly staff, comfy bedroom and good facilities. Location is perfect!

Stayed in December 2022

room we had was small for 2 persons and luggage

location and complimentary breakfast ..good

Stayed in December 2022

small room for the 4 of us with cases

friendly staff, clean and a good breakfast

Stayed in December 2022