I had booked an extra night to allow for early check in and messaged the hotel when I made the booking to let them know but they still put me down as a 'no show' and it took ages to get my room when I checked in. The breakfast room is complete chaos, not enough tables for all the guests so people were sitting all over the lounge, business centre etc and the breakfast buffet was a complete mess. The location in NOT Times Square.... 36 and 8th Ave.

The room is spacious and clean, bed comfortable and amenities in the room are all good. The staff were friendly and helpful.

Stayed in November 2022

The hotel was an exceptional value, especially for NYC.

Stayed in November 2022

property didn’t have parking close to premises and the bed was too hard

cute hotel. Bri checked us in. She was very friendly and helpful. personality was great.

Stayed in November 2022

Sympathy of the workers, location, breakfast

Stayed in November 2022

The lighting in the room was inadequate for us. And the room was extremely tight. We asked for a suite and received a typical hotel room with a sofa. Insufficient closet/drawer space.

Location, breakfast

Stayed in November 2022

the breakfast ( no toaster), the size of the room compare to the prize

location and staff

Stayed in October 2022

Rooms are so small and walls are very thin. We could hear our neighbors' television and conversations loud and clear. No blow dryer in our room. Took them two days to get us one.

Staff was so kind and helpful. Good breakfast. Nice lobby and rooms.

Stayed in November 2022

curtains in room were sheer and didn’t block light from construction next door.

staff was outstanding we all felt safe

Stayed in November 2022

Poor breakfast, have to look dor a table up to 10min.

Good location, helpful staff.

Stayed in November 2022

common and lobby areas often very crowded with people sitting around eating while waiting with luggage. During cocktail hour, vegetable trays and other food trays were displayed and did not have serving utensils, I watched guest use their fingers to serve themselves, in today’s health and cleanliness environment this was totally unacceptable

location

Stayed in November 2022

What disappointed us was the variety of options offered for breakfast, for example there is no bread. But the exceptional service of the entire breakfast team and especially Tirza and Chaimae was excellent.

What really stood out for us was the service of the reception staff and especially the breakfast service. Special mention for Tirza and Chaimae who were exceptionally kind and of a remarkable service. When we arrived our room had some light and air-conditioning malfunctions and they changed our room immediately. The location is very good close to time square and the metro. The area is secure and we felt safe.

Stayed in November 2022

The lifts were a little bit congested but not overly and thankfully we weren’t too high up and could take the stairs down in the morning. Breakfast could also be quite busy and although we always got a table it did feel a little like you were fighting for one. The hotel are also completely unresponsive over message via Booking.com.

Really friendly staff. The room was cosy and had everything we needed including a microwave, TV an iron and ironing board.

Stayed in November 2022

There are several homeless individuals sleeping on the same street as the hotel. They did not bother us however.

The staff were very helpful. The hotel was well located for Times Sq, Madison Square Garden, the Rockefeller building and 5th Avenue.

Stayed in November 2022

trash along streets outside

breakfast was wonderful

Stayed in November 2022

bit expensive

location and cleanings

Stayed in November 2022

Breakfast, which I think could of been better , I had much better breakfast from Marriott, the mattress was hard, I experienced back and neck pain, again I had much better experience from Marriott before which I enjoyed, and last the refrigerator in my room was very noisy. Sorry, next time I would stay at Marriott and not a Sub.

The room was cozy and clean, and I was able to adjust the thermostat..

Stayed in November 2022

I didn't really like the neighbourhood, there were too many homeless people in the street but I never felt unsafe. The breakfast was ok-ish and the coffee the best I had in NYC but the fact that the plates, cups and flatware are disposable didn't gain them bonus points.

The room was small but had all one would need for a city trip. The bed was comfortable, smart tv, good internet connection. The walk in shower had good pressure and the hotel provided their guest with body wash, shampoo and even hair conditioner. Rooms are modern, fresh and very clean. The hotel is centrally located and just 2 blocks away from the subway station and within waling distance to Times Square. The staff was absolutely lovely and very helpful.

Stayed in September 2022

Apart from the obvious, (its incredible location) the attention given by the service, especially the reception staff.

Stayed in September 2022

the breakfast was poor and no vegetables at all.

they upgraded us from floor 2nd to 14 which was nice.

Stayed in November 2022

dossers peeing very close to property was unnerving.

close to Times Square

Stayed in November 2022

Too few elevators - often long waiting for a car especially in mornings. Breakfast was plenty, but no cheese, no ham only butter and jam for the bread. Fruits not ripe. But otherwise fine with scramled eggs and bacon/meat, English muffins, pastery and waffles. And all those disposable items creating tons of waste - just terrible. A shame!

Convinient location if you arrive through Penn Station = 6 minutes walk. And only 10 minutes walk to Empire State Building. Most friendly and helpful staff. Considering it is New York reasonably priced, not saying it is cheap. Rooms small as you you can expect, but clean and even a sofa. Bathroom with facilities very good.

Stayed in November 2022

Breakfast can get busy and seating is in short supply. The wait for lifts can be long but we were on the lower floors so stairs were often a faster option.

Great central location, clean and comfortable room with very comfy bed and excellent shower. Choices at breakfast were good. Staff were very friendly and helpful with any questions we had.

Stayed in November 2022

there are a lot of drug consumers in the street which does allow to feel in security especially with kids. regarding breakfast not easy to find room to sit but staff really nice !

property location is great very close to subway and restaurants and of course Times Square ! the hotel’s room is very comfortable and quiet.

Stayed in November 2022

The breakfast room was all days sticky on floor and tables.

The service was fast, organized and very friendly. Rooms were small but sufficient. The position was top. The breakfast was okay, after five days a little bit boring. All in all the stay was wonderful - thank you very much!

Stayed in November 2022

2 hotels sharing one restaurant, so could be chaotic Ran out of basic breakfast items like teabags

Location. comfortable bed and pillows mix up with our room but was immediately resolved and we got moved. Fast wifi

Stayed in October 2022