Reviews of SpringHill Suites by Marriott New York Manhattan/Times Square South 4 stars
338 West 36th Street, Hell's Kitchen, New York, NY 10018, United States
#201 of 425 hotels in New York
Guests' ChoiceReview score
Based on 2955 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
9.2
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Facilities
8.3
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Staff
9.0
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Value for money
8.0
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Free WiFi
8.6
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Reviewed: 19 September 2024
Mohammad
United Kingdom19 reviews3 helpful votes10“Great hotel, easy location, would recommend”- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
Great hotel, easy location, would recommend
Stayed in September 2024
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Reviewed: 17 September 2024
Svitlana
Poland22 reviews10“I recommend this hotel”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 7 nights
I highly value my stay at the hotel. Exceptionally helpful staff, both at the reception and in the bar, as well as throughout the building. You can confidently approach them with any request, and you'll receive help – always smiling, friendly. A fun highlight was the Happy Hours :), thoughtfully arranged to encourage you to leave your room and relax in the lobby. Excellent location – everything is close by. I recommend it!
Stayed in September 2024
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Reviewed: 16 September 2024
Dana
United States3 reviews10“Had a pleasurable stay!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Great location. Easy walk to Times Square. Room was quiet. Clean and friendly staff. Breakfast buffet had a great selection. Beds were comfortable. Would return.
Stayed in September 2024
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Reviewed: 15 September 2024
Laticia
United States1 review10“NYC weekend getaway with friends. Lots of fun!”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Couldn’t find ice
Close to everything
Stayed in September 2024
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Reviewed: 15 September 2024
Lana
Croatia3 reviews10“Great location, very clean, great staff”- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
Nothing
Great location, very clean
Stayed in September 2024
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Reviewed: 11 September 2024
Cheryl
Australia18 reviews4.0“Breakfast wasn’t great . Paper plates and very hard to find a seat. Rooms small with very small window that doesn’t op”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
Room was very hot and couldn’t open any windows. Aircon very noisy . Window was tiny.
Shuttle service to airport
Stayed in September 2024
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Reviewed: 8 September 2024
Emmanuelle
United Kingdom5 reviews6.0“Décevant”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
We originally booked a double bed room. As soon as our friend got sick we requested to cancel. We havent received any feedback. Still we wanted to come and honour our booking . We ask for a smaller room instead of our double bed one, we get one... but are still charged for a double. ($50 more expensive).
Everything was to our liking, breakfast could have included more pastries.
Stayed in September 2024
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Reviewed: 7 September 2024
Cynthia
Nigeria4 reviews10“great experience”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
nothing bad to say about the hotel.
Location was perfect, the room was spacious and comfortable. it was easy to access the hotel.
Stayed in July 2024
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Reviewed: 4 September 2024
Sibylle
Switzerland77 reviews16 helpful votes5.0“ok‘ish but not more”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
- old building, escalators should je replaced - communication with staff was unsatisfying - they send you mails but don‘t reply to your answer/question - breakfast is absolutely worthless. Way too many people, little choice, everything on disposable dishes etc. It is not welcoming & without any atmosphere… - sustainability program useless as well - all used towels were replaced no matter if they were on the floor or properly hanging - you can almost talk to your neighbors - isolation is not the best - payment with charge on credit card, refund, recharge & „security deposit“ is from the 1990ies. If you are not from the US, you loose money with that many useless transactions
- central - rooms are decently furnished
Stayed in September 2024
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Reviewed: 3 September 2024
Lauren
United Kingdom1 review10“Absolutely brilliant! Loved everything about the place”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
The staff were exceptional, nothing was too much. Even just having the door opened everytime we were entering or leaving was lovely. The room was so clean and it had everything you could need for your stay including a microwave and fridge. The scale in reception was brilliant for us as our portable one was not working and when one of the concierge staff seen us guessing the weight he directed me to the scale and then proceeded to help me get the case on. Having breakfast included was a bonus as there was a good range of different things. I've stayed in a lot of new York hotels but this has by far been the best for staff, cleanliness, breakfast and location.
Stayed in September 2024
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Reviewed: 31 August 2024
Maritza
United States14 reviews1 helpful vote10“Great weekend stay”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
We reserved a King Suite and there were none left. We were also not informed at check-in and found out when we walked into our room. The refrigerator turned off every 2 hrs.The rooms are small but that's probably standard for NYC. It was designed very well though.
Everything we needed for a weekend stay. The breakfast was very good with great options. The staff was very accommodating and attentive. Lobby/front door security was a nice addition at night but they didn't check or ask for our key.
Stayed in August 2024
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Reviewed: 28 August 2024
Xynara
United States16 reviews2 helpful votes10“Cozy room in a good location. Good breakfast options and friendly staff.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
None
Cleanliness, excellent service
Stayed in August 2024
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Reviewed: 18 August 2024
Alexander
United States12 reviews1 helpful vote6.0“I expected a little bit higher level of service.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 15 nights
- • Submitted via mobile
Breakfast is pretty standard but coffee was so bad. You wouldn’t be able to find a free table at 8am. Sink was clocked and the shower was leaking. I booked the room through booking (maybe that is why) and had some interesting experience. Front desk didn’t see my payment and tried to charge me one more time. After 14 nights (I stayed for 15)their system decided that my reservation is over. Cleaning personnel tried to walk in to the room twice, although there was a “do not disturb” sign. Then I had a call from front desk and they kindly asked me to check out. I had to talk to them and they renewed my reservation for one more night. And I had to add another deposit for this reservation.
Location is just amazing. Easy access to all major city’s sightseeing. Room was pretty nice and clean.
Stayed in August 2024
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Reviewed: 17 August 2024
Amaoge
Nigeria11 reviews5.0“Accessibility to Manhattan”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
Breakfast
Location
Stayed in August 2024
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Reviewed: 13 August 2024
Sandra
Puerto Rico17 reviews10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Great location and breakfast!
Stayed in August 2024
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Reviewed: 9 August 2024
Aleksandr
United States7 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
N/a
Breakfast was excellent. Excellent room cleaning and kind staff
Stayed in August 2024
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Reviewed: 8 August 2024
Lara
South Africa10 reviews3 helpful votes3.0“Overrated and Underwhelming”- • Leisure trip
- • Couple
- • King Room
- • Stayed 6 nights
- • Submitted via mobile
Felt like we were staying at a college frat. house rather than a Marriott Bonvoy hotel. Hordes of people coming and going at all hours, with no checks to see if they were in fact guests at the hotel - which may also explain the ridiculous numbers of people at breakfast every morning. The breakfast itself was equally shocking for an establishment of this nature... Paper plates and cups and plastic cutlery?? No variety whatsoever - always the same muffins, bagel, egg, bacon/ sausage and potato. As for the cleanliness... The instructions clearly stated your room would not be serviced only if you put the 'do not disturb' sign (environmental friendliness is a ruse - this tactic is nothing more than a cost-cutting measure, so the hotel doesn't have to employ sufficient staff)... Despite the fact we REPEATEDLY said we wished to have our room serviced every day (it is, after all, part of what we pay for when staying at a hotel), our room was only serviced twice during our six-night stay. Absolutely shocking. Clearly the hotel was more concerned with 'packing them in' than providing proper guest service.
Stayed in August 2024
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Reviewed: 7 August 2024
Daniela
Peru7 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Ac sounds and didn’t let me sleep
Staff are awesome!
Stayed in August 2024
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Reviewed: 3 August 2024
Wissam
Lebanon3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Stuff was great, Clean rooms and close to everything
Stayed in August 2024
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Reviewed: 1 August 2024
Karin
Switzerland49 reviews2 helpful votes10“Would totally recommend it”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
It was excellent, it is close to basically everything: metro, times square and much more. 10/10
Stayed in July 2024
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Reviewed: 30 July 2024
Ashvin
India69 reviews3 helpful votes10“A great Business Hotel in NYC”- • Business trip
- • Group
- • King Room
- • Stayed 3 nights
A great location for visitors to NYC. In the heart of Times Square and walking distance to many attractions. You get the real NYC experience here. Staff are great. Breakfast was good. Convenient for many subway locations.
Stayed in May 2024
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Reviewed: 30 July 2024
Mcarthur
Japan9 reviews1 helpful vote6.0“Juice not worth the squeeze.”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
The price wasn't worth what I got to be honest. I've stayed at much nicer hotels for less in higher populated areas. Only having two elevators also is a pain. Charging for packages is just another thing they charge you for along with the $6 waters in the room. I've never been charged for packages getting delivered nor have I ever been charged $6 a bottle for "complementary water". They charge a lot for not much of anything.
It was a pretty decent hotel for the most part. Rooms were clean but small.
Stayed in July 2024
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Reviewed: 26 July 2024
Karen
United States6 reviews10“I’m fun girls trip”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Staff location free breakfast
Stayed in July 2024
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Reviewed: 22 July 2024
Deidra
United States3 reviews10“LOVED it here and would stay again.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Great location, comfy and clean rooms, breakfast was amazing; super great place to stay!
Stayed in July 2024
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Reviewed: 22 July 2024
Subhani
Sri Lanka13 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Room size
Location, cleanliness
Stayed in July 2024
