Reviews of SpringHill Suites by Marriott New York Manhattan/Times Square South 4 stars
338 West 36th Street, Hell's Kitchen, New York, NY 10018, United States
#201 of 430 hotels in New York
Guests' ChoiceReview score
Based on 2951 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
9.2
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Facilities
8.3
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Staff
9.0
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Value for money
8.0
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Free WiFi
8.6
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Reviewed: 10 June 2024
Sarah
Canada3 reviews9.0“would stay again and have already recommended to others!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
friendly staff so very clean
Stayed in June 2024
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Reviewed: 10 June 2024
Angela
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
location
Stayed in May 2024
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Reviewed: 8 June 2024
Nilda
Argentina8 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
The room was very dark and there isn't enough artificial light to compensate, it needs more lamps.
The people are very friendly, the breakfast is very good.
Stayed in May 2024
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Reviewed: 7 June 2024
Ana
United States4 reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
No Water pressure at all, very disappointing Room too small, no room to move around
Happy Hour Live Music Infused water Nice attendants
Stayed in June 2024
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Reviewed: 7 June 2024
Lucy
United Kingdom2 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
The room was comfortable and well sized. Great free breakfast and all the staff were very attentive. Happy hour was also a great touch. Location was convenient, especially if you're new to exploring new york.
Stayed in June 2024
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Reviewed: 6 June 2024
Frank
United States1 review1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
Slow elevator service. Many times elevator was crammed with service employees and equipment
Stayed in June 2024
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Reviewed: 5 June 2024
Cameron
United States2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
the room was pretty small, had to maneuver my body just to get to the bed
the location was great, just a walk away from everything we wanted to do
Stayed in June 2024
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Reviewed: 3 June 2024
Hannah
United Kingdom23 reviews7.0“Great location and good value, basic breakfast”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Some noise from the landing into the room, breakfast was basic and very crowded
Very good location, clean rooms
Stayed in May 2024
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Reviewed: 2 June 2024
Tess
Switzerland11 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
Nothing to say it was all great
Everything was great! We enjoyed our stay very much it was amazing !
Stayed in June 2024
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Reviewed: 2 June 2024
Audrius
Lithuania25 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
The same breakfast everyday...
Clean, perfect location.
Stayed in May 2024
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Reviewed: 29 May 2024
Michelle
United Kingdom12 reviews9.0“Overall we had a great time”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
I did not like eating with a plastic knife and fork at breakfast especially trying to pick up scrambled egg as it kept slipping off, not much choice of hot food at breakfast but plenty of other bits cold meat and cereal etc. Good location
The staff were very nice especially John on the front desk he was so helpful he booked a trip for us which made it easy I only had to pay it ☺️ he also answered all our questions.
Stayed in May 2024
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Reviewed: 28 May 2024
Eliane
Brazil12 reviews5 helpful votes8.0“Very good hotel besides the neighborhood did not give us confidence to walk at night.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
I believe the room was too small for a trip for more than 3 days. There was no space to accommodate my luggages. Also the lack of price information for the shuttle to the airport could be solved/improved. When I asked firstly It was informed one value, but when I contracted, it was mentioned it was informed a wrong value and charged me more. Later, in the shuttle, other passengers informed me they paid a lower value of transportation for the same trip.
Bed was very comfortable, good options at breakfast, staff was the key differentiator for the good evaluation since always they tried to help and support us to have a great stay.
Stayed in May 2024
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Reviewed: 27 May 2024
David
Israel6 reviews1 helpful vote7.0“OK”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 6 nights
The safe in the room was on the bottom of the cupboard. I'm 82 years old and that was extremely inconvenient. I understand the limitations, but for the price of the room, breakfast on paper plates and plastic cups was less than satisfactory. Also - the breakfast selection was minimal. How about some salad vegetables?
Location.
Stayed in April 2024
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Reviewed: 22 May 2024
Joyfull
United States19 reviews8.0“The hotel was good. And the location was good.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The breakfast was very good. There were many choices and they were easy to get to. They were eggs and choices of meat with different kinds of bread and there was food for vegetarians.
Stayed in May 2024
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Reviewed: 22 May 2024
Huzaifa
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Rooms are a bit small
Nice clean rooms and comfortable beds
Stayed in May 2024
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Reviewed: 18 May 2024
Dominika
United Kingdom16 reviews8.0Very good- • Leisure trip
- • People with friends
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Bad lighting in the room (and no light from the window as it was facing the courtyard), breakfast was okay. Also a small part of my language got lost in the storage room - probably because of the amount of people and languages in the lobby it got lost or taken sadly. Otherwise a nice hotel.
Good location, nice room and lovely staff.
Stayed in May 2024
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Reviewed: 16 May 2024
Ieva
Latvia37 reviews2 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
My room was right next to the elevator and conditioning system at the hallway, therefore it was a little bit too much noise.
Great location, friendly staff, good breakfast.
Stayed in May 2024
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Reviewed: 13 May 2024
Emmanouil
Greece3 reviews7.0“A decent stay still - lot of room for improvement”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
Rooms were tight - no place to put suitcases and luggage Breakfast was some days poor
Staff was friendly and willing to help Location was very good to see up and down Manhattan district
Stayed in May 2024
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Reviewed: 13 May 2024
Amanda
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Acoustic not really good so could listen to other bedrooms
Comfortable bedroom and well cleaned
Stayed in May 2024
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Reviewed: 12 May 2024
Susan
Canada3 reviews8.0“We really enjoyed our stay in New York and the SpringHill hotel was a great choice”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Better bedding would have been nice (fitted sheets)
Excellent location for our stay. Close to Penn subway station and Times Square. Nice and central
Stayed in May 2024
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Reviewed: 12 May 2024
Daniele
Italy27 reviews2 helpful votes7.0“Good accommodation but ..”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The breakfast room was chaotic and food variety was poor. Elevators in the lobby won't stop to ground floor sometimes. Ground floor was always packed with people and noisy.
Good location. Modern furniture in the room. Good price/quality ratio compared to other hotels in the neighborhood .
Stayed in April 2024
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Reviewed: 11 May 2024
Carmen
United States2 reviews7.0“It was a good value and not too terribly far from Broadway.”- • Leisure trip
- • Group
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
I booked three rooms. In one room the water from shower leaked out into the restroom and seeped into the carpet. In another room the light bulb went out, the safe was locked, the restroom door was off the rail and at one point the restroom didn't flush . All things were promptly repaired or taken care of. No issues with the third room. Vanity of restroom was very small.
Beds were comfortable. The variety for breakfast was good. There was live music for 2 hours of the day and there was a lounge/bar area. The desk staff was friendly and complimentary water was a bonus. The cleaning staff did a great jobs in the rooms.
Stayed in May 2024
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Reviewed: 11 May 2024
Danielle
United States3 reviews9.0“Our stay was very pleasant”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Very clean and comfortable !
Stayed in May 2024
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Reviewed: 9 May 2024
Louiza
Greece40 reviews8 helpful votes8.0“Great Location- Polite staff”- • Leisure trip
- • Couple
- • King Room
- • Stayed 8 nights
I did not like the huge use of plastic for breakfast. The cleaning of the room was not sufficient, they even forgot to clean our room one day.
Τhe staff was polite and helpful. The location is perfect, just a few minutes to Penn Station (subway and trains).
Stayed in May 2024
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Reviewed: 8 May 2024
Perminder
United Kingdom6 reviews5 helpful votes8.0“Good central location”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 5 nights
Room doesn't have any type of view - looks out to other hotel rooms.
The room is a big size, and contains a fridge and microwave. Bed was comfortable enough, clean. Shower room was fairly modern, good shower pressure, a little bit small, but adequate. Nice breakfast provided, ample choice, and can take away if required.
Stayed in May 2024
