Long waits for the elevator. Inadequate seating for breakfast buffet.

Courteous, responsive staff. One of the 2 elevators was experiencing issues Friday night. By Saturday afternoon they’d brought someone in to repair it.

Stayed in October 2023

No big complaints! It seemed like the room had been cleaned a bit quickly. The blanket on the bed was very small (it seemed to be a double bed cover on a queen size bed, maybe a mistake). But other than that, everything was fine.

Good location, close to the coach terminal and some major tourist attractions and landmarks. The room was of a decent size for NYC and included a mini-fridge and a microwave oven. Check-in was quick and efficient. The complimentary breakfast had a decent amount of options for a short stay and was offered for many hours, in a place with many tables and seats.

Stayed in October 2023

While the breakfast was adequate, would be great to ensure there is more variety on a day to day, for the hot items.

The staff were very friendly and helpful. The rooms were clean. The location was perfect and central to everything.

Stayed in September 2023

Location

Stayed in September 2023

Obviously all the hotels in NYC are overpriced but I feel good with the cleanliness, location and the service

All the photos here are a rendering but the hotel it’s exactly like the photos inside, however it’s a two hotel at same building I don’t know how, but there’s a lot of people all the time. Free breakfast was included very good and happy hour too was a PLUS, well located but the surroundings are a little wild!

Stayed in October 2023

Free wine and live band

Stayed in October 2023

Staff were amazing, helpfull

Stayed in October 2023

Music 🎶 in the morning. Too loud in lobby. Lighting in room, and room too small even by NYC standards.

Breakfast, staff, housekeeping

Stayed in October 2023

Only 2 lifts so took ages to get up and down to the room/lobby. You are charged a fee for access to the gym whether you use it or not

Great location. Breakfast included. Can leave your luggage at no extra cost. Had transportation services to help you get to the airport/cruise terminal (this comes at an additional cost)

Stayed in October 2023

The breakfast can be improved within choices but very good

Location spot on, amazing staff and really clean

Stayed in August 2023

The room was a little bit small. The tea/coffee machine is too old.

I liked the location. It is so handy to anywhere, especially Penn Station. The breakfast had so many variaties and opened from 6:30am to 11am. That was fantastic. Staff were very nice, polite & helpfully.

Stayed in September 2023

In the mornings elevators were so crowded.

Firstly after all the cleanliness and everybody was very kindly. I really loved!

Stayed in October 2023

Elevators were busy, and breakfast was like a bad canteen

Nice rooms, spacious for Manhattan

Stayed in October 2023

Room was small; door could not open all the way due to room configuration; it’s a shock when you open the door for the first time. The elevators are an issue; you can’t use them all as it’s essentially 2 hotels in 1. We were on the 4th floor and because of an injury could not easily walk down the steps. More than once we had to take the Up elevator to actually get into an elevator. There are many nicer boutique places for the same price in the area so we are going to try them next time.

Property is an easy walk from Penn Station and there are many restaurants nearby.

Stayed in October 2023

LOCATION AND COMPLEMENTARY SERVICE

Stayed in October 2023

I really have nothing on this. Perhaps the prices. But this is all around Manhattan. It was worth it at the end though.

Location and presentation are excellent. But the best of all was the staff. Wonderful and kind people. Thank you.

Stayed in October 2023

The breakfast room is a bit small. The breakfast lacks options, specially more fruit.

It’s so close to Times Square and very near a metro station. The staff was so kind all of the time. Very clean.

Stayed in October 2023

Nice hotel, breakfast was great, and they had a free mixer at the bar every evening.

Stayed in September 2023

Location was amazing. Very clean. Quiet at night. Excellent air conditioning

Stayed in October 2023

Location.. not safe section

Breakfast

Stayed in August 2023

Small space and view from the room. Hotel charged extra fees for bottles of water which we did not drink - though hotel later advised that this would be refunded (after much difficulty trying to reach the hotel directly).

Location, amenities and general feeling that the facilities were clean and modern.

Stayed in September 2023

The room we stayed in was incredibly small. We could not even walk around the bed as there was no space.

The hotel is wonderful. The locations is perfect as you are walking distance to almost everywhere. The lobby is charming and for breakfast there’s tons of options.

Stayed in July 2023

Elevator was slow and full most of the time Breakfast room too small for all visitors

Location, staff was friendly and helpful

Stayed in September 2023

Bathroom does not really have closable doors, just extremely heavy sliding ones.

Very nice building, amazing stuff, live concerts everyday, close to times square

Stayed in September 2023

Breakfast had limited options (same every day). Elevators were not functioning right sometimes. Room was very small and amenities outdated.

It is very central! Also amazing staff! Room was clean.

Stayed in September 2023