Clean, friendly staff and breakfast was ok.

Stayed in August 2023

Room was a little small but served it’s purpose.

The location of the hotel was in perfect proximity to the event I was attending that night. The staff was very accommodating & hospitable. Would stay at this location again.

Stayed in August 2023

Good location, good breakfast, nice employees, small room.

Stayed in August 2023

Too many homeless and junkies around. This is really scary. Understood that it is out of your control but something should be done. Elevators are slow but nothing impossible.

The hotel is centrally located in Manhattan. All the facilities are in great conditions and staff very friendly. Perfect for family and the breakfast was great.

Stayed in August 2023

The breakfast room is a bit small when the hotel is at full capacity. Also the use of paper plates and plastic cutlery is not the best for the environment.

From the moment we checked in until the moment we checked out, all the staff we met during our stay have been super friendly, helpful and caring. We loved the Wine and Cheese Happy Hour every evening, what a fabulous initiative. The hotel is very well situated, close to many places and attractions, close to citi bike stations and subway.

Stayed in August 2023

Breakfast was not the best, not a large cooked selection and relatively small dining aea for the number of guests.

Everything else was great, and in particular the service from the hotel staff was fantastic. Located very close to subway line used for most tourist attractions.

Stayed in August 2023

The breakfast was just okay.

Clean

Stayed in August 2023

The room was very small, there was no room for large suitcases and very little storage for clothes. A small sofa was meant to provide a sitting area separate from the bedroom, but the large unit partitioning the 2 areas ( & held the safe, bar fridge, kettle, iron & ironing board), actually made both spaces too small, impractical and uncomfortable. We used the sofa for our clothes. It would have been better for the unit to have been placed along the wall rather than protruding into the room.

Great location, close to transport and walking distance to many NYC tourist attractions, restaurants, and convenience stores. Very friendly & helpful staff. Great buffet breakfast and nightly Happy Hour included. Guest laundry on-site was very handy.

Stayed in June 2023

Elevator - always waiting. Breakfast at peak times, not enough tables. Room wasn’t available by the stated time.

Location

Stayed in July 2023

Elevator área was not vera clean. Entrance was a little awkward

Great location.

Stayed in July 2023

I hate, absolutely hate, this trend of having sliding barn door-style bathroom doors installed because rooms and bathrooms are so small that there’s no space for the door to swing open. It’s plain weird not having a bathroom door that shuts with a discernible sound. Please at least install a sliding latch! Also, breakfast room was overly crowded - like it was everyone’s last free meal of their lives. Talk about a feeding frenzy! And no business center at which to print out a boarding pass.

The location to Penn Station is a plus. Desk clerk Jeffrey Wright was exceptionally congenial and welcoming!

Stayed in August 2023

The air conditioner sometimes it’s noisy

It is very convenient and they have free drinks every day from 5 PM to 6 PM Although I don’t have the chance to try it

Stayed in August 2023

Cleanness in the dining room could be improved.

Great location. Very helpful personell. Size of the room very reasonable for Manhattan. Good breakfast. Happy hours during week days were great addition. Good quality for the price.

Stayed in August 2023

The water was leaking from shower sink, which has a crack before but seems like the glue didn't do a great job holding the water so the carpet in that area is always moist. But it kinda added moisture in the room so room is not dry😂😅. But fixing it would be great since it might cause ceiling/roof/structure problems?

Love the happy hour and morning breakfast. Love the friendly staff the most, also met all our requests.

Stayed in August 2023

Location is not safe. You try to escape many homeless on the street to reach to hotel

Great hotel and facility

Stayed in August 2023

The room was a bit took small also the elevator took too long due to the limited capacity.

Location was great

Stayed in August 2023

Quirky entrance, rooms were small, fruit flies in shower, door lock did not work, smoke alarm had annoying light, air conditioner was loud and TV “custom” greeting never had my name, mandatory “free” breakfast was a disaster.

Great location and price

Stayed in August 2023

Could benefit from a bit more seating space during breakfast as it can get very busy!

The room was modern, clean and comfortable. Every member of staff we spoke to was incredibly helpful and very welcoming. The breakfast was great and the on-site shop was very handy. Wi-fi was fast and reliable. Zero complaints!

Stayed in August 2023

Elevators were an issue at peak hours

It was very clean and secure

Stayed in August 2023

The breakfast room was always pretty crowded, no matter, at which time we had breakfast. The corridors were not clean. We always had to wait a long time for the elevators. If you live on one of the upper floor levels, that can be tedious.

The room itself and the batroom were clean, but on the corridors it was not clean. The breakfast offered enough variety of food, from cereals to baguels, croissants and scrambled eggs. The location was excellent for our requirements: It is easy to get there from Newark Liberty International Airport, we booked a driver via Booking.com, because we wanted a fast transfer to our hotel after an exhausting transatlantic flight. Subway stations are very close, Times Square, many Broaway theaters, the Empire State Building and the "Highline" are all in walking distance. Also in walking distance: the relatively new observation deck "The Edge". Supermarkets, fast food restaurants and coffee shops are very close, too.

Stayed in August 2023

They should have complementary coffee avaliable, to me as a coffee lover was a downside. They do have a little machine in the room but it's not the same thing.

The check in desk very courteous and very very pleasant, in this case it was Christopher and after everyone else. Good security on arrival and after. Staff always available and always with a smile. With 24h laundry and gym, excellent. Also many different local restaurants around, walking distance, very nice.

Stayed in August 2023

The room was small and the hotel was very crowded.

We really loved the friendliness of the staff and how clean it was.

Stayed in August 2023

Too few elevators, crowded breakfast room

Excellent location, reasonable breakfast

Stayed in August 2023

Breakfast are not the best. But they are okay.

Property is good for the price.

Stayed in August 2023

The staff who work there, especially at breakfast time are hardworking, friendly & helpful.

Stayed in July 2023