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Reviews of SpringHill Suites Houston NASA/Webster 3 stars

1101 Magnolia Avenue, Webster, TX 77598, United States

#6 of 23 hotels in Webster

Guests' Choice

Review score

Based on 266 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    8.5

  • Free WiFi

    7.5

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Showing 76 – 100

  • Reviewed: 20 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great

    Stayed in February 2024

  • Reviewed: 18 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    Not much breakfast selection.

    Friendly staff.

    Stayed in March 2024

  • Reviewed: 25 December 2023

    4.0
    TOO NOISY from traffic
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Too much TRAFFIC NOISE and when I asked the front desk at 5am if I could just get a bed on the other side of the hall thru told me I would need to pack up and take everything with - all I wanted to do was get some sleep and at that hour of the day I was not about to pack everything up to do that (we were at the end of a 6 week road trip in a camper and treated ourself to a hotel to decompress and chill)

    Nice Clean Spacious

    Stayed in November 2023

  • Reviewed: 25 November 2023

    4.0
    Surprise charges
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Trundle Bed
    • Stayed 2 nights
    • Submitted via mobile

    My hey charged is twice for our room. I booked through booking, but got charged again when they swiped our card for incidentals. I spoke to 3 different staff members during our stay and all 3 assured me that it would “fall off” afterwards. Needless to say it did not. No one could tell me why we were charged twice which was more frustrating. Finally after calling multiple times almost 2 weeks after our stay one of the staff agreed that we had prepaid and refunded us our money. Pay attention and ask how much you will be charged when they swipe your card for incidentals!!

    The room was great and fit our family of 6 comfortably during our stay. The location was a short drive to popular destinations and lots of restaurants nearby.

    Stayed in October 2023

  • Reviewed: 13 October 2023

    4.0
    Our room smelled like smoke and staff was of no help
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Staff and cleanliness

    Bed was comfortable

    Stayed in October 2023

  • Reviewed: 4 September 2023

    10
    My stay was great!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It’s a little further from the beach but it has many other attractions close by.

    I liked that the rooms were clean and the staff was super sweet. Front desk people were great! And cleaning crew does a great job cleaning the rooms! This is my 2nd time staying here and I have not been disappointed. Rooms smell clean when you walk in and breakfast if also good.

    Stayed in September 2023

  • Reviewed: 24 August 2023

    1.0
    Ripoff.
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    I booked this room in error. I had 2 other rooms and called immediately to cancel this one and the property would not refund the charge, even though I had the 2 other rooms and it was obvious I got the dates wrong. Never have I had such a negative experience with a hotel.

    NA

    Stayed in July 2023

  • Reviewed: 5 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    We had to change rooms because the t v screen was half Dark and have light. The new Room had Hair in the bed, so we had to go down and get new sheets.

    Location.

    Stayed in August 2023

  • Reviewed: 1 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Location, staff, facilities all were up to expectations.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    10
    THE SECURITY AROUND & IN THE HOTEL
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights

    THE POOL SIZE

    SIZE OF THE ROOM; THE KIDS LOVED THE POOL BUT IT WAS TOO SMALL; APPRECIATED THAT I FELT SAFE IN THE PARKING LOT, IN THE HOTEL & AROUND THE POOL.

    Stayed in June 2023

  • Reviewed: 4 July 2023

    3.0
    Fire the old man that was working the day I checked in!!!!!!
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The lady that checked me in was very helpful and nice but the old man that was working needs to be let go. Very poor customer service didn't want to help didn't even seem to want to be there. Pretty much said NO don't want to help and don't waste his time.

    Breakfast was good

    Stayed in July 2023

  • Reviewed: 29 June 2023

    10
    not a bad a price for a good hotel. would recommend
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    beds were a bit stiff. bathroom sink is pretty small.

    i liked the salt water pool. The sliding doors to the bathroom, closet and shower were pretty cool.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The waffle machine was broken both days I went to breakfast

    The bathroom set up was nice with them being separated. The air conditioning was also amazing

    Stayed in June 2023

  • Reviewed: 9 May 2023

    10
    Senior trip class of 2023 overnight stay.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    Excellent and friendly staff. Very accommodating. Super clean rooms, bathroom and kitchen area. Excellent breakfast. I would stay here again any night. We brought 17 Seniors for their Senior Trip and their stay was amazing. Highly recommend.

    Stayed in May 2023

  • Reviewed: 19 March 2023

    10
    Perfect Loaction!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights

    I wish there would have been vending on site, their truck had not arrived and there were no snacks, and the convenience store next door was extremely expensive.

    Traveled with teenaged grandkids for a quick get away few days. The location was perfect! Even though Main Event is right behind the hotel you would never know it. The restaurant selections were awesome, as was the shopping and easy access to 45 for quick drive down to Galveston. I am rethinking my hotel choices when we do go to Galveston for the week!

    Stayed in March 2023

  • Reviewed: 20 January 2023

    10
    had a good nights sleep
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    nothing

    big room

    Stayed in December 2022

  • Reviewed: 31 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could be a lot better.

    The breakfast was bad. A lot of things missing like bread and cereal. Unbelievable.

    Stayed in December 2022

  • Reviewed: 28 December 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not up to the standards and could have been much better. Did not expect this from Marriott. All that was served was bread, crispy bacon, eggs and oat meal! Seriously??? There were no waffles, potato wedges, muffins, croissant etc . I’ve seen these being served at Fairfield, Holiday Inn, Hyatt or Westin.

    Room was very clean and comfortable. Overall it was a pleasant stay.

    Stayed in December 2022

  • Reviewed: 27 December 2022

    10
    was very good.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    was very clean, the toilet is independent the shower.

    Stayed in December 2022

  • Reviewed: 22 November 2022

    10
    great
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    nothing

    clean new comfortable

    Stayed in November 2022

  • Reviewed: 1 November 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Everything was good.

    The peaceful atmosphere.

    Stayed in October 2022

  • Reviewed: 24 October 2022

    10
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 12 September 2022

    10
    good,pretty and cheap
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    the food is not good but the eggs are delicious just the meat is not good

    everything

    Stayed in September 2022

Showing 76 – 100

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