Nothing

Location is superb

Stayed in October 2023

The duvets were single, so my partner and I had one each which was a bit unusual, but overall not a real negative as it meant we didn’t fight over the covers!

Fantastic location, was within walking distance to most of the main sights and lots of restaurants. The bed was super comfortable with great black-out curtains which made for a fab sleep. Really lovely that you get a free drink each during your stay, and the water in the room is replenished. Honestly couldn’t fault it, one of the best hotel stays I’ve had in the US! Will definitely be back

Stayed in September 2023

The comforter is nice, but we had to ask for a regular sheet (happily provided) because one of us doesn't like the weight of comforters/blankets

Had a room with handicap accessible bathroom--views less than great, but room was fine. Next to work out room so once got noisy very early--but was kids bouncing the balls.

Stayed in September 2023

Despite we booked a suite, the room was pretty small, but probably this is the standard for hotel in the center Breakfast a bit expensive

Very Nice building centrally located: staff very friendly and helpful

Stayed in September 2023

Nothing. Everything was great!

I stayed here with my teenager. We really liked the cool building it was in, the awesome location, and the hospitality. They provided unlimited water, which was great for walking around downtown. The bed was very comfortable, too. We really enjoyed our stay!

Stayed in September 2023

Location! Couple of blocks from Millennium Park. The pineapple cookies in the afternoons. The staff seem to enjoy their work. Small and intimate historic hotel. Enjoyed bfast both mornings at the Pittsfield Cafe (500 feet away)!

Stayed in September 2023

beds confort & room lights

Location, building, staff

Stayed in September 2023

nothing

location, room and bed!

Stayed in September 2023

Our room had a great view, the beds were so comfortable, and the hotel staff was exceptional!

Stayed in September 2023

Nothing

Everything was great. Loved the restaurant. The beds were so perfect.

Stayed in September 2023

Nothing! It was a perfect stay!

Absolutely beautiful, historic hotel with modern amenities. Location was perfect - easy walk to food, museum, park, waterfront, etc. Every single interaction I had with staff was authentic, warm and helpful. First time in Chicago and I was there for a quick solo overnight and it was a truly perfect experience. Bed was sublime too - pretty sure I woke up in the exact same position I was in when I fell asleep…

Stayed in September 2023

Everything was perfect

Very clean and great location!!

Stayed in September 2023

Bathrooms need some updating.

Location, staff, bedding, great features in lobby!

Stayed in September 2023

I had 0 issues with anything. I have to write 2 sentences for this review so here's sentence number two.

Everything. Stay was excellent and we had a wonderful time. Location is amazing for downtown activities and the staff couldn't have been better. 100% recommend!

Stayed in September 2023

There was no microwave for reheating leftovers

I was very pleased with staff 's efforts to accommodate my special needs, The meals were exceptional and the location was convenient. I also liked the toiletry dispensers

Stayed in September 2023

The door to the bedroom wouldn’t close because the bed was too big. Not the end of the world but I did book the suite to have the separate bedroom. Parking was expensive but there are much cheaper overnight options with one or two blocks

Location, charming interior, clean, responsive staff, lots of windows in room

Stayed in August 2023

No complaints. Fit our needs perfectly. I would come back.

The people and the location.

Stayed in September 2023

I don’t like too much that they don’t change bath towels every day.

Comfortable to all the main tourist activities in the Loop area.

Stayed in September 2023

My only complaint was my phone going off at 7am with reminder texts (5 of them for one message) on checking out at noon. Unfortunately, I wasn't able to fall back asleep and it was my only morning to sleep in.

Loved the history of staying in a historic hotel, where new meets old. Breakfast and appetizers at the bar were delicious. Received a free drink coaster and used at the bar. We were celebrating our anniversary and they put us in a great room with a view, a bottle of prosecco, truffle chocolates and a lovely note. A nice surprise to make our anniversary special.

Stayed in September 2023

If they open the restaurant a little bit late

The bed is comfortable, the location is perfect but the restaurant close at 9:30. we were hungry . You need to eat at different restaurant and walk two to three blocks for food. The parking is 75.00 for overnight stay and way expensive. I left my shoes and helpful to send the shoes to my address. I hope they get the right address to send it to me.

Stayed in September 2023

The bed frame was too annoying and painful. We kept hitting our legs. Understand the size of the room but at least a bit of cushioning would help a ton.

The location and the concept are amazing

Stayed in September 2023

The guest room doors need an inside slide chain or bolt of some kind. Someone knocked on our door at 4 am and we surely wished we had an interior lock of some kind when that happened! The bath but and shower head could use updating.

This hotel is in the PERFECT location for shopping, dining, eating, and wandering downtown Chicago!! The lobby and restaurant (The Atwood) area is beautiful- bright with nice furnishings. Love the old tile and wrought iron work in the elevator area! Free water dispenser with ice (and pineapple slices!) in lobby, but also you can get free water bottles at any time (we had some delivered to our room, and anytime we ventured out into the hot weater we got a couple). Each guest over 21 gets a free drink at the bar upon arrival (beer, house wine, or soda), which is a nice touch. The room was a good size for downtown hotels with space for a tufted bench by the windows. The king size bed came with 2 "European" duvets, one for each guest, that were SO COMFORTABLE; like sleeping in a cloud! The bath toiletries were Tommy Bahama and smelled delicious! The "pineapple touches" in the rooms are adorable-- mugs, robes, even the toilet paper was wrapped up to look like a pineapple! Overall we really enjoyed our stay and look forward to staying here again on our next trip to Chicago!!

Stayed in September 2023

Room, bed, location.

Stayed in August 2023

Resort fees....

Loved the location. It was quiet and bedding was really comfortable. Noon check out.

Stayed in August 2023

Nothing - everything was beautifully detailed and well cared for.

The charm of the historic building was welcoming - as were all the little pineapple touches!

Stayed in August 2023