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Reviews of Sunbird Cape Cod Resort 3 stars

216 Main Street, West Yarmouth, MA 02673, United States

#12 of 17 hotels in West Yarmouth

Guests' Choice

Review score

Based on 583 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    7.6

  • Free WiFi

    6.9

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Showing 76 – 100

  • Reviewed: 27 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds were noisy, pillows were awful, room stunk and upstairs was super loud.

    Breakfast was okay and good hours. Lobby was clean and polite staff.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The common areas were not as clean. The buffet breakfast was not supervised so we had to call the front office for food and coffee to be refilled. Tables were not cleaned.

    The room was clean and remodeled. The king bed was comfortable.

    Stayed in June 2023

  • Reviewed: 14 June 2023

    8.0
    a Very nice place to stay love the grounds very peaceful and the bed was comfortable!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    the only issue I had was there was a big gap under the door which could allow rodents in and you just need strips on the tub floor because it was slippery or a rubber mat …just a suggestion

    Stayed in June 2023

  • Reviewed: 12 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    tv did not work in one of our rooms and fridge did not work in the other. but both things were fixed immediately. would stay again. very kid friendly

    Stayed in June 2023

  • Reviewed: 6 June 2023

    8.0
    Very pleasant.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The heater/air conditioner in our room was very loud.

    The staff were very pleasant and very accommodating. The property was very clean.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    parking

    very clean and remodeled

    Stayed in June 2023

  • Reviewed: 18 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No snack machine, loud doors. No late night options nearby for food.

    Comfortable bed, close enough to the port. Basic breakfast buffet included. Can park close to your room.

    Stayed in September 2022

  • Reviewed: 17 September 2022

    6.0
    all in all a nice stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I was very upset with how I was treated when I came in with my service dog and was told I was supposed to tell them so they could put me in an ADA room and charge extra plus a fee for my service dog. which all of that is against ADA. the woman (Cerena) was very rude and adamant that I was causing a major problem for our stay. She was not the manager and there was no manager on site. I was told I need to wait til 5pm when the night manager comes in and it was only 3pm. the manager never came but he did call me (Malcom) and was very apologetic for how I was treated and made sure that we were able to stay in the room we originally paid for. no extra fees. he was very kind and listened to what I had to say about the rights of people with service animals and that maybe the owner needs to read up on the laws that protect our rights. he told me he would definitely bring this to the owners attention. whether that will happen or not I probably will never know. once all of that was cleared up our stay was very nice. Cerena was very curt with me when I went to check out but other than that all the other staff were very kind and helpful!

    my husband and I loved how central it was to all the places we go while we are in the cape. They had a nice big yard and outdoor dining area for the breakfast.

    Stayed in September 2022

  • Reviewed: 13 September 2022

    8.0
    glad I found this place on booking.com
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing I didn’t like

    the property was well maintained and staff were very professional. also liked the pancake maker in the breakfast room. I have never seen one like that. The bed was comfortable, breakfast was good. great location. it was quiet at night.

    Stayed in September 2022

  • Reviewed: 11 September 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Breakfast poor

    Stayed in September 2022

  • Reviewed: 6 September 2022

    7.0
    it was ok
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    housekeeping never cleaned the room

    nice location

    Stayed in September 2022

  • Reviewed: 6 September 2022

    8.0
    Good, only have the problem with the pool, everything else is perfect!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    The pool is a little bit small, and it does not have warm water, I went to the pool at 9:30AM (open from 9AM to 9PM) but the water is so cold, and it was not clean. Very disappointed with the pool.

    The room was cleaned, and the AC worked good for my room. The breakfast is delicious.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    7.0
    It was a decent room for the price. Breakfast was good as well.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were nice but the air conditioner made the room smell musty.

    The cost and the location were good.

    Stayed in September 2022

  • Reviewed: 4 September 2022

    8.0
    Comfortable and pleasant, it was worth every penny.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    our room had a very strong perfume smell when we arrived, but it dissipated after a few hours

    quiet, comfortable, convenient, private, clean, great parking, free breakfast

    Stayed in September 2022

  • Reviewed: 4 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Location and breakfast was good

    Stayed in September 2022

  • Reviewed: 1 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 5 nights

    The staff was not knowledgeable about restaurants, activities, etc.

    The room was comfortable. The staff was friendly. Breakfast was good.

    Stayed in August 2022

  • Reviewed: 30 August 2022

    8.0
    It was good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    not able to reach the front desk by phone from the room and we went there to let them know that the tv was not working but they did not send anyone to fix it

    It was clean, the pool was nice, nice location, friendly staff

    Stayed in August 2022

  • Reviewed: 30 August 2022

    7.0
    Overnight stay, we were happy.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast was good. The bathrooms are small yes, and the rooms have that seaside smell all places with doors to the outside by the ocean have. But it wasn't terrible. The price matched the room so we were happy. The staff was very friendly and the rooms were comfortable.

    Stayed in August 2022

  • Reviewed: 29 August 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Needed updating.

    Rooms were clean. AC worked great! we were there when it was 98% humid!

    Stayed in August 2022

  • Reviewed: 29 August 2022

    7.0
    Sunbird - 1 nite!
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The room was a little dated. Housekeeping didn't leave enough for 4 people in the room( towels, cups and k-cups ). The TV didn't work though they replaced it at 9PM. Bathroom is a tight space and not totally clean.

    Location was convenient and the staff was extremely helpful with the problems. The beds were comfortable. Good breakfast and place for the kids to play.

    Stayed in August 2022

  • Reviewed: 28 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Faint musty odor coming from the A/C unot

    Great value for the price- especially when you factor in the breakfast each morning. Beds were exceptionally comfortable.

    Stayed in August 2022

  • Reviewed: 28 August 2022

    7.0
    Good staff good location there doing some work so place is improving it look and rooms
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The rooms moist could have been the air conditioner not sure but it seems to have damp carpets. The cleaning of room smelled like cleaner maybe a less aggressive smell cleaner. But room was clean.

    Centrally located to restaurants the beach shopping

    Stayed in August 2022

  • Reviewed: 27 August 2022

    7.0
    It would good stay with a few things I didn’t care for
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    What I didn’t care for was the pool was colder than I would of liked. The breakfast could of been better as well more options would be better. Also for staff to refill stuff when it is out instead of me asking them too !!

    I liked the room. The staff was really friendly and the room was nice and clean.

    Stayed in August 2022

  • Reviewed: 27 August 2022

    6.0
    Could be improved
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room had a musty smell that seemed to be coming from the noisy air-conditioner. The internet is very poor and the reception staff are indifferent.

    The location is pretty good, and there's plenty of parking. The housekeeping staff were helpful when we first arrived and even helped carry a bag up the stairs.

    Stayed in August 2022

  • Reviewed: 26 August 2022

    8.0
    overall, a good stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    the eggs were runny

    Breakfast was good however the eggs were a bit runny.

    Stayed in August 2022

Showing 76 – 100

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